Employee Relations , Grievance Handling & Investigation

Upcoming Sessions

Classroom sessions
Online sessions

Course Introduction

Effective Employee Relations (ER) are crucial for organisational performance, employee engagement, and risk management. The Employee Relations, Grievance Handling & Investigation Training Course equips professionals with the skills needed to manage workplace issues such as grievances, misconduct, interpersonal conflict, bullying, harassment, and discrimination. Proper handling strengthens trust, reinforces organisational values, and fosters a respectful and productive working environment.

This Employee Relations, Grievance Handling & Investigation Training Course provides practical tools and structured approaches for handling grievances and conducting workplace investigations. Participants will develop the ability to assess issues objectively, apply appropriate procedures, and make evidence-based decisions in line with organisational policies and regulatory requirements. The course emphasises fairness, confidentiality, and professionalism while navigating complex HR scenarios.

This training course will feature:

  • Practical tools for managing Employee Relations (ER) issues
  • Clear guidance on grievance handling and investigations
  • Understanding workplace conflict patterns and their impact
  • Maintaining fairness, confidentiality, and professionalism in investigations
  • Conducting interviews, gathering evidence, and analysing findings objectively

Objectives

The COPEX Training Course is designed to enhance participants’ ability to manage ER challenges confidently and consistently while applying best practices.

By the end of this training course, participants will be able to:

  • Apply best practices in Employee Relations (ER) to improve organisational performance and employee engagement
  • Evaluate potential conflicts of interest and ethical considerations in investigations
  • Analyse workplace conflict patterns and resolve conflicts effectively
  • Conduct structured interviews and gather relevant, reliable evidence
  • Objectively assess findings and weigh evidence professionally
  • Produce accurate and defensible investigation reports based on evidence and testimony

Training Methodology

The Employee Relations, Grievance Handling & Investigation Training Course uses an interactive and experiential learning approach. Engaging presentations introduce key concepts, while trainer-led discussions allow participants to explore real-world workplace issues and share experiences.

Practical exercises, case studies, and group work provide hands-on experience in grievance handling and workplace investigations. Participants practice interviews, conflict resolution, and evidence analysis in realistic scenarios. Short video presentations, simulations, and collaborative learning ensure that participants leave the course with skills they can immediately apply in their workplace.

Who Should Attend?

The Employee Relations, Grievance Handling & Investigation Training Course is ideal for professionals who manage workplace relationships, handle grievances, or conduct investigations. It is suitable for those responsible for maintaining compliance, fairness, and organisational integrity.

This training course is designed for:

  • Employee and Industrial Relations Professionals
  • HR Managers, HR Business Partners, and HR Generalists
  • Trade Union Delegates or Officials
  • Internal Auditors and Workplace Investigators
  • Line Managers and Frontline Supervisors
  • Compliance Officers and Risk Managers
  • Team Leaders handling performance and disciplinary matters

Course Outline

Day 1: Understanding Employee Relations (ER)

  • Understanding ER and its role in organisational performance
  • The broken Psychological Contract
  • The responsibilities of managers and HR in ER
  • Common ER issues and early warning signs
  • The role of trade unions in ER

 

Day 2: Fundamentals of Workplace Investigation & Grievance

  • Parameters of the role of internal investigator
  • Organisational policy and procedures
  • Nature and development of grievance
  • Understanding whistleblowing
  • Impartiality and Ethics

Day 3: Workplace Conflict Patterns & Their Impact

  • Resources for responding to conflict
  • Perceptions of conflict: Positive & Negative Conflict
  • Identifying workplace conflict patterns and their impact
  • Analysing Your Conflict Handling Behaviour (styles: TKI)
  • Resolving and Managing Conflict (workplace mediation)

Day 4: Key Issues for Grievance Investigation

  • Types of Behaviour: Identifying different forms of misconduct
  • Intent vs. Impact: Recognising intentional and unintentional actions
  • Behaviour Patterns: Assessing frequency, duration, and recurrence
  • Individual vs. Group Behaviour: Understanding dynamics and influence
  • Workplace Impact: Evaluating effects on recipients, witnesses, and environment

Day 5: Investigation Tools, Process & Procedure

  • Investigation process and procedure
  • Clear, precise interviewing and note-taking
  • Weighing the balance of probabilities in your analysis of evidence
  • Establishing the key elements and arriving at findings and conclusions
  • Writing your investigation report

Providers and Associations

Anderson
Aztech Training
Coventry

Certificate

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Related Categories

Human Resources (HR) Management

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

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Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

Enquiry

We can customize this training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.

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