A Highly Interactive Training Course On

Employee Relations , Grievance Handling & Investigation

Name: Employee Relations , Grievance Handling & Investigation Training Course
Rating: 4.7 (1076 reviews)

Building the Skills to Handle Grievances, Resolve Conflict and Conduct Sound Investigations

Upcoming Sessions

Classroom sessions

10 - 14 Aug 2026 London $5,950
09 - 13 Nov 2026 Dubai $5,950
08 - 12 Feb 2027 Dubai $5,950
09 - 13 Aug 2027 London $5,950
08 - 12 Nov 2027 Dubai $5,950

Online sessions

07 - 11 Sep 2026 Online $4,950
25 - 29 Jan 2027 Online $4,950
10 - 14 May 2027 Online $4,950
06 - 10 Sep 2027 Online $4,950

Course Introduction

Effective Employee Relations (ER) are crucial for organisational performance, employee engagement, and risk management. The Employee Relations, Grievance Handling & Investigation Training Course equips professionals with the skills needed to manage workplace issues such as grievances, misconduct, interpersonal conflict, bullying, harassment, and discrimination. Proper handling strengthens trust, reinforces organisational values, and fosters a respectful and productive working environment.

This Employee Relations, Grievance Handling & Investigation Training Course provides practical tools and structured approaches for handling grievances and conducting workplace investigations. Participants will develop the ability to assess issues objectively, apply appropriate procedures, and make evidence-based decisions in line with organisational policies and regulatory requirements. The course emphasises fairness, confidentiality, and professionalism while navigating complex HR scenarios.

This training course will feature:

Practical tools for managing Employee Relations (ER) issues
Clear guidance on grievance handling and investigations
Understanding workplace conflict patterns and their impact
Maintaining fairness, confidentiality, and professionalism in investigations
Conducting interviews, gathering evidence, and analysing findings objectively

Objectives

The COPEX Training Course is designed to enhance participants’ ability to manage ER challenges confidently and consistently while applying best practices.

By the end of this training course, participants will be able to:

Apply best practices in Employee Relations (ER) to improve organisational performance and employee engagement
Evaluate potential conflicts of interest and ethical considerations in investigations
Analyse workplace conflict patterns and resolve conflicts effectively
Conduct structured interviews and gather relevant, reliable evidence
Objectively assess findings and weigh evidence professionally
Produce accurate and defensible investigation reports based on evidence and testimony

Training Methodology

The Employee Relations, Grievance Handling & Investigation Training Course uses an interactive and experiential learning approach. Engaging presentations introduce key concepts, while trainer-led discussions allow participants to explore real-world workplace issues and share experiences.

Practical exercises, case studies, and group work provide hands-on experience in grievance handling and workplace investigations. Participants practice interviews, conflict resolution, and evidence analysis in realistic scenarios. Short video presentations, simulations, and collaborative learning ensure that participants leave the course with skills they can immediately apply in their workplace.

Who Should Attend?

The Employee Relations, Grievance Handling & Investigation Training Course is ideal for professionals who manage workplace relationships, handle grievances, or conduct investigations. It is suitable for those responsible for maintaining compliance, fairness, and organisational integrity.

This training course is designed for:

Employee and Industrial Relations Professionals
HR Managers, HR Business Partners, and HR Generalists
Trade Union Delegates or Officials
Internal Auditors and Workplace Investigators
Line Managers and Frontline Supervisors
Compliance Officers and Risk Managers
Team Leaders handling performance and disciplinary matters

Course Outline

Day 1: Understanding Employee Relations (ER)

Understanding ER and its role in organisational performance
The broken Psychological Contract
The responsibilities of managers and HR in ER
Common ER issues and early warning signs
The role of trade unions in ER

Day 2: Fundamentals of Workplace Investigation & Grievance

Parameters of the role of internal investigator
Organisational policy and procedures
Nature and development of grievance
Understanding whistleblowing
Impartiality and Ethics

Day 3: Workplace Conflict Patterns & Their Impact

Resources for responding to conflict
Perceptions of conflict: Positive & Negative Conflict
Identifying workplace conflict patterns and their impact
Analysing Your Conflict Handling Behaviour (styles: TKI)
Resolving and Managing Conflict (workplace mediation)

Day 4: Key Issues for Grievance Investigation

Types of Behaviour: Identifying different forms of misconduct
Intent vs. Impact: Recognising intentional and unintentional actions
Behaviour Patterns: Assessing frequency, duration, and recurrence
Individual vs. Group Behaviour: Understanding dynamics and influence
Workplace Impact: Evaluating effects on recipients, witnesses, and environment

Day 5: Investigation Tools, Process & Procedure

Investigation process and procedure
Clear, precise interviewing and note-taking
Weighing the balance of probabilities in your analysis of evidence
Establishing the key elements and arriving at findings and conclusions
Writing your investigation report

Providers and Associations

Certificate

COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Related Categories

Human Resources (HR) Management

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

Yes, and we'd love to make that happen. COPEX specialises in fully customised in-house training, adapting course content to align with your organisation's unique goals, culture, and industry demands. Get in touch with us directly and we'll craft the right solution for your team.

Yes, the choice is yours. The Employee Relations , Grievance Handling & Investigation Training Course runs in a traditional classroom setting across various international locations, and it's also available as a live online programme for those who prefer to learn from wherever they are. Pick the format that fits your lifestyle and schedule best.

Not at all. The Employee Relations , Grievance Handling & Investigation Training Course doors are open to everyone, regardless of your background or how many years you've been in the industry. That said, having some familiarity with the subject area can help you get even more out of the experience.

Our team is available around the clock — 24 hours a day, 7 days a week — ready to answer any question you have. Whether you need help choosing the right course, completing your registration, or sorting out logistics, we're here for you.

Phone/Whatsapp : +971 50 106 2750
Email: [email protected]
Website: copextraining.com

Expect an engaging, hands-on journey — not a room full of slides and passive listening. COPEX’s delivery blends presentations with group discussions, real-world case studies, practical exercises, and collaborative workshops. The goal is simple: everything you learn, you can use immediately back at work.

You'll be in good hands. COPEX hosts its courses in premium 4-star and 5-star hotels, with professional, fully equipped training spaces designed for focus and comfort. Throughout each day, you'll enjoy refreshment breaks with coffee and snacks, plus a complimentary lunch following every session.

This Employee Relations , Grievance Handling & Investigation Training Course welcomes professionals from all walks of corporate life — whether you're a seasoned manager, an emerging team leader, a subject-matter specialist, or simply someone driven to grow in their field. If you're serious about advancing your career and deepening your expertise, this course was built with you in mind.

Absolutely. Every participant who successfully completes the Employee Relations , Grievance Handling & Investigation Training Course earns an COPEX Certificate of Completion — a recognised mark of professional achievement. Depending on the specific course, it may also qualify for Training credits, which will be clearly noted in the course details.

We can customize this
training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.

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