A Highly Interactive Training Course On
Critical Conversations for Mastering Discourse
Understanding Vital Exchanges for Success
Course Introduction
This Critical Conversations for Mastering Discourse training course equips you with essential communication skills to engage in conversations that are swift, precise, and impactful when it matters most. Effective communication plays a crucial role in both individual and organizational success, as how we speak up and address important issues can determine outcomes. Participants will learn the dialogue strategies used by top performers—skills that allow you to navigate conversations with anyone, about any topic, to foster alignment and agreement.
Rooted in decades of social science research, the course reinforces the core principles of leading and engaging in meaningful discourse. It delves deeper into mastering challenging conversations, both in professional and personal settings. The skills learned will evolve into key behaviors that enhance decision-making, commitment to outcomes, productivity, growth, and relationship-building. Consistently applying these behaviors will help create high-performance cultures within organizations, teams, and individuals, based on trust and respect.
This Critical Conversations training course will feature:
- Persuasive speaking techniques
- Ability to turn disagreement into mutually beneficial discussions
- Definitive skills that will enable conflict that can change into collaboration
- Emotional Intelligence skills
- Communication profiling for better understanding
- Challenge comfort zones with innovation and ideation
- Effective decision-making techniques for proven results
Training Objectives
By the end of this Critical Conversations training course, participants will be able to:
- Make even the riskiest topics safe for discussion by creating psychological safety
- Speak persuasively when the stakes are high, and opinions vary
- Learn how to turn disagreement into dialogue and conflict into collaboration
- Be Agile and adaptable in the face of stress and uncertainty
- Facilitate Effective Decision-making fueled by facts rather than ego and politics
- Empower engagement and teamwork where roles are vital, and contributions are critical
Training Methodology
This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes proven research interwoven with particular case studies, practical role plays and simulations.
Who should Attend?
This Critical Conversations training course is suitable to a wide range of professionals but will greatly benefit the following professionals:
- Senior Executives
- Business Leaders
- Senior Managers
- Directors
- Senior Leadership
Course Outline
- Effective Communication Skills are valuable for Organizational Success
- Communicating to Manage Self, Others, and the Business
- The 8 Skills sets to Mastering Effective Dialogue
- Skill 1 - The Value of Critical Conversations
- Getting unstuck with perceptions and assumptions
- Identify problems contributing to poor results and broken relationships
- Skill 2 - Master the Art of Story telling
- The Ideas and The Skills that need to be developed
- Keep composure when feeling annoyed, defensive, or intimidated.
- Identify the difference between victim, villain, and insecurity used to justify behavior.
- Skill 3: The End in Mind - Start with Heart and Empathy
- Emotional Intelligence and the Emotional Bank Account
- Consider the others’ perspectives and assume they have good intentions
- Skill 4: State My Interests
- Speak honestly and respectfully to earn trust
- Learning to see within and look ahead together
- Seeking Mutual grounds for Mutual Win-Win
- Exploring Self and Others' Pathways
- Skill 5: The Safe Zone - The intention of making it safe
- Conflict and crisis are teachers
- Recognize cross-purpose and take steps to rebuild safety and return to dialogue
- Skill 6 - The Warning Signs
- Spot the warning signs that indicate safety and dialogue are at risk
- Common derailers that can be enablers and catalysts for greater resolve
- Skill 7: Seeking Mutual Win Wins
- Seek a purpose that both parties are committed to
- Find mutual ground through discovery of interest via collaboration
- Effective negotiation process and strategies
- Skill 8 - Explore Other’s Pathways
- Bring people back into dialogue when there is a shut down or negative reactions
- Bringing all 8 Skills Sets together
- Shift to Action for results
- Turn each Crucial Conversation into a course of action that leads to results.
- Move to Action Planning with Sustainability
- What’s next? The Journey of Practice and Purpose must continue with greater resolve
Providers and Associations
Certificates
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.
Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.
Frequently Asked Questions
This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.
Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
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Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.
Experienced Instructors: Courses are delivered by highly qualified and experienced instructors with industry expertise.
Interactive Learning: Engaging and interactive learning methods, including workshops, simulations, case studies, and group discussions.
Practical Application: Focus on practical skills and real-world applications, enabling you to apply your learning immediately.
Flexible Learning Options: A variety of course formats available, including classroom training, online courses, and blended learning.
Certification & Recognition: Upon successful completion, you may receive industry-recognized certifications.
There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750
Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.
Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.
The training course fee can be settled by either:
- Bank transfer
- Credit Card
Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.
Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.
Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates
Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.
Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.
We can customize this
training course for you!
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