
A Highly Interactive Training Course On
Certified Psychological Safety Leader (CPSL)
Certificate in Psychological Safety and Empathy in Leadership

Upcoming Sessions
Course Introduction
In today’s rapidly evolving and diverse workplace, successful leadership hinges on two foundational elements: psychological safety and empathy. High-performing teams are built on environments where people feel safe to share ideas, speak up, own mistakes, and show up as their full selves—without fear of criticism or retaliation. Such environments don’t happen by accident; they are the result of intentional leadership that prioritizes trust, inclusion, and emotional intelligence.
The Certified Psychological Safety Leader (CPSL) training course is designed to help leaders build the skills and mindset necessary to foster a culture of psychological safety. Participants will gain a deeper understanding of how fear and trust operate in workplace dynamics, learn how to interpret and respond to emotional cues, and acquire practical tools to support open communication, meaningful engagement, and innovation. Through real-world scenarios, interactive learning, and hands-on practice, leaders will walk away equipped to lead with empathy, courage, and authenticity.
Training Objectives
By the end of this Certified Psychological Safety Leader (CPSL) course, participants will be able to:
- Understand the concept of psychological safety and its impact on team performance and innovation
- Apply empathetic leadership techniques to build trust, engagement, and collaboration
- Identify barriers to open communication and create safe channels for honest feedback and dialogue
- Develop emotional intelligence to support team wellbeing and reduce workplace fear
- Create a leadership action plan to embed psychological safety and empathy into everyday interactions
Training Methodology
This Certified Psychological Safety Leader (CPSL) training will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes an interactive mixture of lecture-led learning & group discussions.
Who should Attend?
This training course is suitable to a wide range of professionals but will greatly benefit:
- Executives and senior managers
- Team leaders and department heads
- HR and talent development professionals
- Change agents and transformation leaders
- Anyone responsible for people leadership or team culture
Course Outline
- The science and impact of psychological safety in the workplace
- Amy Edmondson’s framework and its application in leadership
- The cost of silence: fear-based cultures vs. open cultures
- Recognizing signs of psychological unsafety in teams
- Leader’s role in shaping safe-to-speak environments
- Defining empathy and its distinction from sympathy and compassion
- Empathy as a leadership strength and emotional intelligence pillar
- Recognizing emotional cues in yourself and others
- Techniques to practice active listening and emotional validation
- Building emotional rapport with diverse teams
- Creating psychological contracts with your team
- Modeling vulnerability and humility as a leader
- Encouraging failure tolerance and learning from mistakes
- Handling difficult conversations with care and empathy
- Establishing boundaries while staying emotionally connected
- Removing communication barriers and hierarchical fear
- Inclusive leadership: inviting all voices to the table
- Facilitating open dialogue in team meetings and reviews
- Encouraging feedback without retribution
- Designing mechanisms for continuous, open communication
- Assessing your team’s psychological safety levels
- Leadership self-assessment: empathy and safety indicators
- Coaching others to lead with empathy and safety
- Crafting a leadership action plan
Accreditation

Certificates
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
- Delegates who fully attend this course, and successfully pass the CPDC assessment, will receive a certificate from COPEX Professional Development Certification (CPDC)®
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Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.
Frequently Asked Questions
This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.
Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.
Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates
Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.
The training course fee can be settled by either:
- Bank transfer
- Credit Card
Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.
Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.
There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750
Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.
Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.
The cost of COPEX training courses varies depending on the course duration, content, and delivery method.
Experienced Instructors: Courses are delivered by highly qualified and experienced instructors with industry expertise.
Interactive Learning: Engaging and interactive learning methods, including workshops, simulations, case studies, and group discussions.
Practical Application: Focus on practical skills and real-world applications, enabling you to apply your learning immediately.
Flexible Learning Options: A variety of course formats available, including classroom training, online courses, and blended learning.
Certification & Recognition: Upon successful completion, you may receive industry-recognized certifications.
Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
Career Advancement: Improve your career prospects and increase your earning potential.
Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.
COPEX stands for “The Centre for Operations & Procurement Excellence”. Our courses are designed to develop and enhance the skills and knowledge of professionals across various sectors.

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