A Highly Interactive Training Course On
Employee Counseling, Grievance Handling & Investigation
Strengthening Workplace Harmony, Fairness, and Organizational Integrity
Upcoming Sessions
Course Introduction
The Employee Counseling Training and Employee Grievance Handling Training course by COPEX is designed to give HR professionals, managers, and supervisors the tools to create and maintain a culture of fairness, accountability, and psychological safety. Participants will explore methods for resolving employee concerns early, providing meaningful counseling support, and handling formal grievances in line with ethical and legal standards. Practical modules guide attendees through real-world case scenarios, from conducting impartial investigations to determining corrective outcomes and documenting the process with care.
Through active learning, attendees will sharpen their emotional intelligence, conflict resolution strategies, and investigative capabilities. The training emphasises transparency and due process, enabling professionals to manage sensitive situations confidently while strengthening overall employee engagement and trust. By the end of this course, participants will be prepared not only to handle employee concerns effectively but also to turn challenging moments into opportunities for long-term improvement and positive organisational change.
Training Objectives
By the end of this Employee Counseling Training, participants will be able to manage employee concerns fairly and constructively across all levels:
- Understand the strategic importance of strong employee relations
- Design programs that support proactive counseling and engagement
- Apply structured grievance procedures aligned with best practices
- Handle complaints impartially while preserving employee dignity
- Conduct clear and fair investigations from planning to outcome
- Use grievance insights to foster long-term improvements
Training Methodology
This Employee Counseling and Grievance Handling Training uses proven adult learning methods to ensure engagement, reflection, and retention. Participants will engage in instructor-led sessions that blend case-based analysis, role-playing, and group discussions. Practical exercises simulate real-world counseling scenarios, grievance procedures, and investigation techniques, allowing attendees to practise applying learned skills in a safe, guided environment. Expert facilitation ensures that learners develop both technical capabilities and the emotional intelligence needed to handle sensitive issues confidently and ethically in the workplace.
Who should Attend?
This Employee Grievance Handling Training is ideal for professionals responsible for maintaining workplace harmony, compliance, and morale. It is especially beneficial for:
- HR Managers, HR Officers, and HR Business Partners
- Employee Relations and Industrial Relations Specialists
- Supervisors, Line Managers, and Team Leaders
- Internal Compliance and Workplace Audit Professionals
- Staff handling dispute resolution and workforce concerns
Course Outline
- Defining employee relations: scope and strategic value to the organization
- Psychological contract and factors influencing employee satisfaction
- Common challenges in employee relations: communication gaps, perceived unfairness, cultural issues
- Building blocks of a positive work environment
- Legal and ethical frameworks impacting employee relations
- Developing employee relations strategies and policies
- Communication as a cornerstone of trust: feedback, surveys, engagement initiatives
- The role of managers in fostering open dialogue and addressing concerns early
- Recognizing early warning signs of employee dissatisfaction
- Case study discussions: proactive approaches vs. reactive damage control
- What constitutes a grievance? Types and examples across organizations
- Designing robust grievance procedures: fairness, transparency, and compliance
- Receiving and documenting complaints: dos and don’ts
- Handling informal grievances through coaching and resolution meetings
- Maintaining confidentiality and ensuring non-retaliation
- Deciding when to escalate to a formal investigation
- Investigation planning: terms of reference, scope, timeline
- Interviewing complainants, respondents, and witnesses effectively
- Gathering, analyzing, and preserving evidence
- Ensuring impartiality and avoiding investigator bias
- Writing clear, defensible investigation reports
- Communicating findings and implementing outcomes appropriately
- Following up with employees and closing the grievance respectfully
- Learning from cases: using data and trends to improve workplace practices
- Final workshop: role-plays and a simulated investigation to apply learning
Providers and Associations
Certificates
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.
Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.
Frequently Asked Questions
This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.
Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
Career Advancement: Improve your career prospects and increase your earning potential.
Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.
Experienced Instructors: Courses are delivered by highly qualified and experienced instructors with industry expertise.
Interactive Learning: Engaging and interactive learning methods, including workshops, simulations, case studies, and group discussions.
Practical Application: Focus on practical skills and real-world applications, enabling you to apply your learning immediately.
Flexible Learning Options: A variety of course formats available, including classroom training, online courses, and blended learning.
Certification & Recognition: Upon successful completion, you may receive industry-recognized certifications.
There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750
Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.
Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.
The training course fee can be settled by either:
- Bank transfer
- Credit Card
Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.
Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.
Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates
Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.
Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.
We can customize this
training course for you!
Other Specialized Training Courses
Explore a selection of specialized training courses designed to advance your skills and knowledge in key areas critical to professional success. COPEX provides a wide range of programs tailored to meet industry demands, empowering you to stay competitive in today’s dynamic landscape.
$5,950Compensation, Benefit & Reward
$5,950Workforce Planning and Organisational Strategy
$5,950Talent Acquisition and Retention
$5,950Leadership to Empower, Enable and Engage
$5,950Essential Innovations in HR Training & Learning
$3,950HR Strategy for Organisational Development
$5,950HR Essentials for Effective Management
$5,950HR Metrics & Workforce Analysis
$5,950Workforce Planning and Organisational Strategy
$5,950
