Why Choose this Training Course?
People are like electricity—they are only effective when they are fully engaged. No company can thrive long-term without energised employees, yet research shows that achieving this level of engagement is becoming increasingly challenging. Leaders today face low morale due to factors such as part-time and flexible work schedules, organizational downsizing, shifting markets, and the flattening of traditional hierarchies. In this context, the role of front-line leaders becomes crucial. Our COPEX training course offers practical insights and strategies for creating a positive organizational environment that fosters and maintains employee commitment. Through intellectual, emotional, and social engagement, you'll learn how to build a workplace that not only enhances employee satisfaction but also provides a competitive edge in the market. The course focuses on strategies to infuse meaningfulness into the workplace and cultivate a committed, motivated workforce.
What are the Goals?
By the end of this COPEX training course, participants will be able to:
- Understand the Compelling Business Case for Employee Engagement
- Implement Techniques to Measure, Generate and Sustain Engagement
- Apply the Principles of Generous Leadership to Enhance, Enable and Empower
- Recognise “The Collective Power of Wisdom” to Generate Collaborative Practice
- Evaluate and Enhance Organisational Engagement Against a Theoretical Model
Who is this Training Course for?
This COPEX training course is designed for professionals across all functions or disciplines, with "Front Line" leadership responsibilities, who wish to evaluate progressive management practices which engage the “Hearts and Minds” of those they lead. This is suitable to a wide range of professionals but will greatly benefit:
- Technical Professionals Tasked with Supervision of Others
- Managers Seeking to Energise Their Practice and Their People
- Managers with Career Aspirations for Wider Leadership or Functional Roles
- HR / OD Practitioners Who Supporting Managers to Improve Their Practice
- Those Delegated with Change Management Initiatives Relating to Productivity
Course Outline
Day One: Employee Engagement and Business Success
- What is employment engagement?
- The business case for engagement - impacts business success
- Analysis and measurement of engagement
- The impact of front line leadership on engagement, productivity and commitment
- What do engaging leaders actually do?
- What style of leadership does the role demand?
Day Two: “Front Line Leadership” to Capture “Hearts and Minds”
- Self-review & evaluation of front line skills that build engagement
- Personality and management/leadership style - psychometric assessment and review
- Authentic leadership to inspire people to exceed performance expectations
- The shadow of the leader - impact and influence
- Emotional Intelligence and its role in Engagement
- Creating the inspirational vision - the key elements of alignment
Day Three: Aligning Performance to Create Trust & Engagement
- The power of trust
- Collective wisdom to enhance decisions
- Team purpose - Performance Management, KPI’s and MBO’s
- The importance of behaviours - building a team charter
- Performance audits, reviews and implications
- Evaluating potential and performance - Grid for talent management review
Day Four: Harnessing Potential to Create Engagement: Motivation, Commitment and Competence
- Task and Job Allocation - right player right position
- Improving Team Dynamics - positive and negative group behaviours
- Successful Delegation - the achieving results through the efforts of others
- Motivating People - core skills and practical steps
- Enhancing productivity and alignment by balancing positive and negative interactions
- Dealing with Poor Performance - Coaching for team and individual performance issues
Day Five: Creating a Culture of Engagement through Generous “Front Line” Leadership
- Core essential for generous front line leadership
- The front tine leadership challenge - creating a culture of connection
- Action planning against the employee engagement model
- When engagement goes too far - pitfalls of an overdone strength
- Balancing pressure with performance
- Review of week and closure
The Certificate
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
Material published by Copex shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
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Duration:5 days
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Format:Classroom
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Language: English
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Certificate:Yes
