People are like electricity… they are no use unless switched on. No company can succeed in the long run without energised employees. However, research indicates that getting people “switched on” is an ever-increasing challenge. Many leaders currently witness low morale through the rise of part-time and flexible work schedules, organisational downsizing, changing markets and the delayering of traditional structures. Against such a backdrop the role of front line leaders becomes critical. This training course offers practical insights and strategies that generate the positive organisational landscape which can build and sustain employee commitment through intellectual, affective and social engagement. This COPEX training course examines the strategies that build meaningfulness in the workplace and create competitive advantage in the market.
What are the Goals?
By the end of this COPEX training course, participants will be able to:
Understand the Compelling Business Case for Employee Engagement
Implement Techniques to Measure, Generate and Sustain Engagement
Apply the Principles of Generous Leadership to Enhance, Enable and Empower
Recognise “The Collective Power of Wisdom” to Generate Collaborative Practice
Evaluate and Enhance Organisational Engagement Against a Theoretical Model
Who is this Training Course for?
This COPEX training course is designed for professionals across all functions or disciplines, with "Front Line" leadership responsibilities, who wish to evaluate progressive management practices which engage the “Hearts and Minds” of those they lead. This is suitable to a wide range of professionals but will greatly benefit:
Technical Professionals Tasked with Supervision of Others
Managers Seeking to Energise Their Practice and Their People
Managers with Career Aspirations for Wider Leadership or Functional Roles
HR / OD Practitioners Who Supporting Managers to Improve Their Practice
Those Delegated with Change Management Initiatives Relating to Productivity
Day One: Employee Engagement and Business Success
What is employment engagement?
The business case for engagement - impacts business success
Analysis and measurement of engagement
The impact of front line leadership on engagement, productivity and commitment
What do engaging leaders actually do?
What style of leadership does the role demand?
Day Two: “Front Line Leadership” to Capture “Hearts and Minds”
Self-review & evaluation of front line skills that build engagement
Personality and management/leadership style - psychometric assessment and review
Authentic leadership to inspire people to exceed performance expectations
The shadow of the leader - impact and influence
Emotional Intelligence and its role in Engagement
Creating the inspirational vision - the key elements of alignment
Day Three: Aligning Performance to Create Trust & Engagement
The power of trust
Collective wisdom to enhance decisions
Team purpose - Performance Management, KPI’s and MBO’s
The importance of behaviours - building a team charter
Performance audits, reviews and implications
Evaluating potential and performance - Grid for talent management review
Day Four: Harnessing Potential to Create Engagement: Motivation, Commitment and Competence
Task and Job Allocation - right player right position
Improving Team Dynamics - positive and negative group behaviours
Successful Delegation - the achieving results through the efforts of others
Motivating People - core skills and practical steps
Enhancing productivity and alignment by balancing positive and negative interactions
Dealing with Poor Performance - Coaching for team and individual performance issues
Day Five: Creating a Culture of Engagement through Generous “Front Line” Leadership
Core essential for generous front line leadership
The front tine leadership challenge - creating a culture of connection
Action planning against the employee engagement model
When engagement goes too far - pitfalls of an overdone strength
Balancing pressure with performance
Review of week and closure
COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
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