Certificate in Behavioural Management
and Emotional Intelligence

Training Course Overview

Have you ever wished that you will be a happier person and a more impactful leader? In this highly interactive COPEX training course, you will develop the art and science of managing yourself and managing others. You will learn the latest scientific breakthroughs on the science of managing your emotions. Leaders who can touch the hearts of their employees will help their organizations achieve the required goals and become more productive managers.

Training Course Objectives

By attending this COPEX training course you should achieve these goals:

• Identify Your Personal Behavioral Style
• Develop an Awareness of Others’ Behavioral Patterns
• Recognize the Benefits of Emotional Intelligence
• Discover How to Manage Your Emotions
• Identify Techniques for Dealing with Difficult Behaviors

Designed For

This training course is suitable for:

• Individuals in Leadership Roles
• Individuals Being Groomed for Leadership
• Individuals Working Together in Teams
• Any Person Actively Involved in Interacting With Others
• Any Person Interested to Learn More About Behavioral Patterns

Training Course Outline 

Day One: Learning a Different “Smarts”

• IQ and EQ defined
• Intrapersonal and Interpersonal skills
• Emotional Intelligence in the workplace
• Your personality style
• Understanding and validating emotions in others
• Emotional intelligence for behavioral management

Day Two: Behavioral Management for Workplace Success

• Getting organized for peak performance
• The power of behavioral change
• How to change our perspective
• Setting goals for behavioral management
• Stopping procrastination
• Workload analysis for time management

Day Three: Communication for Conflict Resolution

• Understanding conflict
• To talk or not to talk
• Preventing conflict problems
• Core reasons for conflicts
• Assertive anger for handling conflicts
• How to de-stress during conflict

Day Four: Self-esteem for Achieving Success

• Stages of human development
• Self-esteem definition
• Building confidence in others
• How to create positive impressions
• Increasing your self-esteem
• Controlling your thoughts

Day Five: Managing Pressure with Emotional Intelligence

• Causes of workplace pressure
• Identifying pressure points
• How to recognize others’ emotions
• Coping with stress
• Expressing yourself while under pressure
• Developing a personal action plan

The Certificate

• COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

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