Essentials of Emotional Intelligence to Improve Decision Making

Upcoming Sessions

Classroom sessions
Online sessions

Course Introduction

Effective decision making and communication are no longer optional skills in today’s workplace—they are essential capabilities for professional success. This Essentials of Emotional Intelligence to Improve Decision Making Training Course is designed to help participants understand how emotions influence thinking, behavior, and judgement, and how emotional intelligence directly impacts the quality of workplace decisions. By exploring emotional awareness and communication dynamics, learners gain valuable insights into how decisions are formed and received by others.

This Emotional Intelligence Training Course focuses on practical application rather than theory alone. Participants are guided to assess their current emotional intelligence levels and apply proven techniques to improve self-awareness, self-regulation, empathy, and social skills. Through structured learning and real workplace scenarios, the course supports stronger relationships, improved collaboration, and more balanced decision making. The training also highlights how emotions, temperament, and cognitive bias influence judgement, helping participants make clearer, fairer, and more confident decisions under pressure.

Key benefits of attending this Decision Making Training Course include:

  • Developing a deeper understanding of emotional intelligence and its workplace relevance
  • Strengthening self-awareness to improve judgement and responses
  • Enhancing communication effectiveness across different personalities
  • Making informed decisions while managing emotional influence
  • Building confidence in handling challenges, conflict, and change

Objectives

This Essentials of Emotional Intelligence to Improve Decision Making Training Course is designed to equip participants with practical knowledge and skills that can be applied immediately in the workplace. By the end of the course, participants will be able to:

  • Assess their current emotional intelligence and recognize areas for development
  • Apply all five elements of emotional intelligence in professional situations
  • Develop clear and structured decision-making criteria and processes
  • Understand how decisions emotionally and practically impact others
  • Strengthen self-awareness and emotional control in challenging situations
  • Improve communication planning for different people and objectives
  • Select the most effective communication style for each situation
  • Balance rational and intuitive decision-making approaches
  • Minimize the influence of bias and emotional pressure on decisions

Training Methodology

This Emotional Intelligence and Decision Making Training Course uses a highly interactive and learner-focused methodology to ensure meaningful engagement and practical skill development. The training combines short instructor-led sessions with guided discussions that encourage participants to reflect on their own experiences and emotional responses in the workplace. Concepts are introduced in a structured manner, allowing participants to gradually build understanding and confidence.

Participants will engage in practical exercises, self-assessments, and workplace-based scenarios aligned with real decision-making challenges. Case examples and group activities help translate emotional intelligence principles into daily professional behavior. Throughout the course, emphasis is placed on reflection, feedback, and application, ensuring participants leave with actionable strategies to improve emotional awareness, communication, and decision quality in their roles.

Who Should Attend?

This Essentials of Emotional Intelligence to Improve Decision Making Training Course is suitable for professionals across a wide range of industries who wish to enhance their emotional awareness and decision-making effectiveness. It is particularly valuable for individuals who want to strengthen interpersonal skills and improve how they manage emotions in the workplace.

This course will benefit:

  • Professionals seeking to evaluate and develop their emotional intelligence
  • Leaders aiming to strengthen decision-making and communication skills
  • High-potential employees preparing for future leadership responsibilities
  • Managers responsible for team engagement and performance
  • Professionals involved in complex or high-impact decision making
  • Individuals working in environments requiring collaboration and influence

Course Outline

Day 1: Emotional Intelligence – Knowing yourself

  • Defining emotional intelligence and its benefits
  • Identifying the 5 elements of emotional intelligence
  • Evaluate your own levels of emotional intelligence
  • Using the 3 aspects of self-awareness in daily life
  • Understanding your own and others temperament styles
  • Self-regulation – developing self-discipline with insights from neuro-biology
  • The 3 functions of consciousness – how to resolve inner conflicts

Day 2: Emotional Intelligence at Work

  • Motivating yourself and others
  • What does an emotionally intelligent workplace look like?
  • Developing social skills and empathy
  • What is ego and how does it affect our relationships?
  • Applying the principles of emotional intelligence in work-related scenarios
  • How emotions and feelings differ and why it matters more than anything
  • How to remain calm and effective in the face of changes and challenges

Day 3: The Emotionally Intelligent Communicator

  • The 4 different styles of communication
  • How to manage insecurity and irritation before it affects our interactions
  • How to be more assertive with anyone – even narcissists!
  • How to find win-win solutions in conflict situations
  • How to give and receive feedback – negative and positive
  • Demonstrating confidence and credibility through body language

Day 4: Emotional Intelligence and Decision Making

  • How your temperament influences your decision making
  • What is cognitive bias and how to overcome it
  • Intuitive and rational decision making – when to use which
  • Vroom-Yetton Decision Making Model – helping you decide how to decide
  • Rational and Intuitive decision-making techniques and models
  • Making group decisions

Day 5: Day Five – Self and Time Mastery

  • How our emotions and temperament affect our ability to manage time
  • Creating a programme to achieve work goals and maintain personal balance
  • Flow Theory – how to achieve peak states at work
  • Reducing mental, emotional, and physical stress
  • Creating a workplace that nurtures well-being
  • Where to next? Developing a plan for continuous learning

Providers and Associations

Anderson
Aztech Training
Coventry

Certificate

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Related Categories

Leadership & Management Power Skills

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Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

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