Managing Conflict with Emotional Intelligence

Conflict is a natural part of any workplace, but unmanaged conflict can reduce productivity, harm relationships, and create stress among team members. The Managing Conflict with Emotional Intelligence Training Course equips professionals with the skills to recognize, understand, and effectively manage workplace conflict while maintaining strong emotional awareness. This course helps participants identify the causes of conflict, understand their own emotional triggers, and respond constructively to challenging situations.

By combining proven conflict resolution techniques with emotional intelligence principles, this course guides participants to handle disputes confidently while maintaining team cohesion. Participants will also learn how to create a positive work environment where communication is clear, emotions are managed, and conflicts are transformed into opportunities for growth.

Key Takeaways:

• Identify common causes of workplace conflict and prevent escalation.
• Understand how personal beliefs and emotional triggers impact interactions.
• Apply emotional intelligence to manage and resolve conflicts effectively.
• Develop practical communication skills for difficult conversations.
• Learn strategies to maintain healthy team dynamics under pressure.

The goal of this course is to help participants develop both emotional intelligence and conflict management skills to improve workplace interactions and leadership effectiveness. By the end of the course, learners will be able to approach conflicts with confidence, empathy, and strategic thinking.

Learning Outcomes:

• Build awareness of personal emotional responses in challenging situations.
• Apply conflict resolution models and techniques to real workplace scenarios.
• Develop intrapersonal and interpersonal skills for effective team collaboration.
• Use non-verbal cues, active listening, and questioning to manage emotions.
• Understand leadership strategies to inspire trust and resolve disputes.
• Plan and execute negotiation strategies to prevent or resolve conflicts.

This training course combines practical exercises, group discussions, and real-life workplace scenarios to ensure participants can immediately apply emotional intelligence and conflict resolution skills. Learning is interactive, with a focus on understanding both theory and practical application. Participants will engage in role-plays, case studies, and reflective exercises to deepen self-awareness and enhance their ability to manage others.

The course also emphasizes skill development in leadership communication, negotiation, and relationship management. Through guided exercises, participants learn how to structure conversations, maintain objectivity, and respond effectively to emotionally charged situations. The hands-on methodology ensures that learners leave the course equipped with actionable tools to foster harmony and collaboration in any workplace environment.

This course is designed for professionals seeking to improve their ability to manage workplace conflicts constructively while developing emotional intelligence skills. It is ideal for individuals who lead teams, work in collaborative environments, or want to enhance interpersonal effectiveness.

Recommended Participants:

• Managers and team leaders who handle daily workplace conflicts.
• HR professionals responsible for conflict resolution and employee relations.
• Supervisors seeking to strengthen communication and leadership skills.
• Professionals looking to improve emotional awareness and decision-making.
• Employees navigating challenging workplace interactions.
• Anyone aiming to build stronger, emotionally intelligent relationships at work.

• COPEX Certificate of Attendance will be provided to delegates who attend and complete the course