A Highly Interactive Training Course On

Managing Conflict with Emotional Intelligence

Applying Interpersonal Skills to Bring About Resolution

Classroom Sessions
21-25 Apr 2025
Dubai
$5,950
21-25 Jul 2025
London
$5,950
01-05 Sep 2025
Dubai
$5,950
17-21 Nov 2025
London
$5,950

Course Introduction

Emotional intelligence is crucial for managing relationships and resolving conflicts, which can arise in both business and personal life. The Managing Conflict with Emotional Intelligence training course helps you assess your personal traits, habits, and behaviors, and builds a set of skills to effectively resolve conflicts and enhance relationships at work.

Throughout this course, you will learn how emotions influence relationships and how to manage your own emotions while positively guiding the emotions of others. Understanding and controlling these emotional dynamics is key to successful conflict resolution. The course will equip you with the skills to address conflicts effectively and foster better relationships.

This COPEX training course will feature:

  • Understanding how emotions impact on relationships
  • A full description of Emotional Intelligence and how to apply it to good effect
  • How leaders can develop their relationship skills to communicate vision effectively
  • The application of personal development theories and practices when managing conflict
  • Effective application of skills to deal with difficult conversations
  • How to prepare effectively for negotiations

Training Objectives

By the end of this COPEX training course, participants will be able to:

  • Understand and develop personal and interpersonal skills when dealing with people
  • Identify ways to apply emotional intelligence in building successful business relationships
  • Understand how to control emotions when experiencing stressful situations
  • Demonstrate effective methods for influencing others
  • Understand how to read the emotions of others before managing relationships

Training Methodology

This training course will utilise a variety of proven learning techniques to ensure maximum understanding, comprehension and retention of the information presented. The course provides input based on popular published works. It uses tools and questionnaires to encourage delegates to learn about their own traits and responses to situations before encouraging them to apply new techniques to enhance their effectiveness. The course will be highly participative and enjoyable with interactive exercises throughout.

Who should Attend?

This COPEX training course is suitable to a wide range of professionals but will greatly benefit:

  • Delegates who want to achieve more through having a good understanding of Emotional Intelligence
  • Managers who are being prepared for promotion and are required step up in areas of leadership
  • Managers who are looking to refresh their interpersonal skills when influencing and working with others
  • Leaders who need to communicate vision more effectively for better results

Course Outline

Day One: When and How Does Conflict Arise in the Workplace?
  • Identifying causes of conflict
  • Our central belief system and inner conflict
  • Conflict resolution models and techniques
  • Managing conflict within teams
  • The emotional context of conflict escalation
  • Workplace conflict avoidance
Day Two: What is Emotional Intelligence and How can it be Applied?
  • Emotional intelligence in context with management psychology
  • The principles on which emotional intelligence is founded
  • Key factors in intrapersonal skill development
  • How non-verbal signals communicate the emotional state
  • Developing effective questioning and listening to understand emotions
  • Developing language patterns for diffusing conflict
Day Three: Leading with Emotional Intelligence
  • Principles of leadership and management
  • The importance of communicating vision for emotional engagement
  • How leaders inspire confidence in others
  • Assessing and improving your emotional intelligence
  • How do successful leaders become emotionally savvy
  • Language patterns for influence and motivation
Day Four: Emotionally Intelligent Conflict Resolution Strategies
  • Separating the people, problems and emotions in a conflict
  • 4 key options for addressing conflict
  • Creating emotionally intelligent relationships
  • Fundamentals of emotional intelligence for conflict resolution
  • Structuring conversations to achieve settlement
  • Unbiased and non-judgemental approaches to resolving conflict
Day Five: Negotiation Planning for Conflict Avoidance
  • Engagement or avoidance attitudes to conflict
  • Controlling emotional tension in the workplace
  • Principles of negotiation and disagreement
  • Handling difficult conversations
  • Maintaining relationships and repairing when they fail
  • Personal planning for building skills

Certificates

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

What is COPEX?

COPEX stands for “Competency Enhancement Programs” These courses are designed to develop and enhance the skills and knowledge of professionals across various sectors.

What are the benefits of attending COPEX training courses?

Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
Career Advancement: Improve your career prospects and increase your earning potential.
Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.

What makes COPEX training courses unique?

Experienced Instructors: Courses are delivered by highly qualified and experienced instructors with industry expertise.
Interactive Learning: Engaging and interactive learning methods, including workshops, simulations, case studies, and group discussions.
Practical Application: Focus on practical skills and real-world applications, enabling you to apply your learning immediately.
Flexible Learning Options: A variety of course formats available, including classroom training, online courses, and blended learning.
Certification & Recognition: Upon successful completion, you may receive industry-recognized certifications.

What is the cost of COPEX training courses?

The cost of COPEX training courses varies depending on the course duration, content, and delivery method.

How can I register?

There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750

When will I receive the confirmation for my registration/s?

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

What is included in the training fee?

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

What are the available payment methods?

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

How many hours per day, and what are the timings of your training courses?

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

Where do you usually hold your training courses?

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Do you provide hotel booking assistance to your delegates?

Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates

In case of failure to attend, what is your cancellation policy?

Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

What will I receive after the training course?

Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.

We can customize this
training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.
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