A Highly Interactive Training Course On

Certificate in Self-Awareness and Conflict Resolution:
Enhancing Workplace Harmony

Building Emotional Intelligence to
Navigate and Resolve Workplace Challenges

31 Mar-04 Apr 2025
Dubai
$5,950
 
16-20 Jun 2025
Dubai
$5,950
 
25-29 Aug 2025
Dubai
$5,950
 
20-24 Oct 2025
Dubai
$5,950
 
15-19 Dec 2025
Dubai
$5,950
 

Course Introduction

In today’s ever-changing work environment, conflicts are bound to arise. However, they don't have to undermine workplace harmony. The Certificate in Self-Awareness and Conflict Resolution: Enhancing Workplace Harmony training course highlights the essential role of self-awareness in resolving conflicts. It provides participants with the tools to recognize, understand, and manage their emotions and actions. By developing emotional intelligence and improving interpersonal skills, participants will learn how to approach conflicts constructively, turning challenges into opportunities for growth and collaboration. With a strong emphasis on self-awareness, individuals can foster a culture of respect, understanding, and cooperation, contributing to a more harmonious and productive workplace.

Training Objectives

By the end of this training course, participants will be able to:

  • Understand the connection between self-awareness and conflict resolution
  • Develop emotional intelligence for effective communication and empathy
  • Identify personal conflict triggers and behavioral patterns
  • Apply practical techniques to de-escalate conflicts and foster collaboration
  • Build strategies to maintain workplace harmony and enhance team dynamics

Who should Attend?

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Managers and team leaders responsible for fostering a positive work environment
  • HR professionals looking to enhance conflict resolution strategies
  • Employees aiming to improve their interpersonal skills and collaboration
  • Individuals seeking personal growth in self-awareness and emotional intelligence

Course Outline

Day One: The Foundations of Self-Awareness
  • Defining self-awareness and its role in personal and professional growth
  • Emotional intelligence: The cornerstone of effective conflict resolution
  • Identifying personal values, beliefs, and behavioral tendencies
  • Exercises: Reflective journaling and self-assessment tools
Day Two: Understanding Workplace Conflict
  • Common sources and types of workplace conflict
  • The role of emotions in escalating or resolving conflicts
  • Recognizing personal conflict triggers and their impact
  • Group activity: Analyzing real-world conflict scenarios
Day Three: Effective Communication and Emotional Regulation
  • Building active listening and empathy skills
  • Techniques for managing emotional responses during conflicts
  • The art of assertive communication for constructive dialogue
  • Practice session: Role-playing conflict resolution scenarios
Day Four: Conflict Resolution Strategies
  • Conflict resolution models and frameworks (e.g., Thomas-Kilmann Model)
  • Collaborative problem-solving techniques
  • Addressing power dynamics and cultural differences in conflicts
  • Workshop: Developing personalized conflict resolution plans
Day Five: Creating a Culture of Harmony
  • Fostering a workplace environment of respect and understanding
  • Building team resilience through self-awareness and emotional intelligence
  • Monitoring and sustaining harmonious workplace relationships
  • Final project: Designing a conflict resolution strategy for your team

Certificates

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

How can I register?

There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750

When will I receive the confirmation for my registration/s?

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

What is included in the training fee?

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

What are the available payment methods?

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

How many hours per day, and what are the timings of your training courses?

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

Where do you usually hold your training courses?

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Do you provide hotel booking assistance to your delegates?

Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates

In case of failure to attend, what is your cancellation policy?

Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

What will I receive after the training course?

Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.

We can customize this
training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.
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