Mastering Negotiating
& Dispute Resolutions

Training Course Overview

Are you expected to negotiate and achieve a better result than seems possible? We often face stressful negotiating situations and may also experience the added pressure of high expectations from others on our team. This very popular COPEX training course will help you to develop a practical framework which may be applied to a wide range of negotiations. You will gain the skills to prepare effectively and prioritise the value of elements for discussion which is vital to securing the best negotiated outcome. The course tutor will also guide you through many practical examples and exercises to boost your confidence in the conversational art of negotiating.

Training Course Objectives

By the end of this COPEX training course, you will be able to:

• Demonstrate an Understanding of the Four Key Stages in Negotiation
• Effectively Apply Techniques to Research the Other Negotiator’s Position, Strengths and Weaknesses
• Prepare Key Messages and Statements That You Will Use During the Process
• Discover the Art of Persuasive Language
• Motivate and Engage Negotiators to Gain Commitment and Achieve Success
• Understand the Importance of Timing in a Negotiation Scenario

Designed For

This COPEX training course is suitable to a wide range of professionals but will greatly benefit:

• Professionals Who Wants to Achieve More Through Negotiation
• Senior Managers Involved in Negotiating Change Management Programmes
• Team Leaders, Supervisors, Section Heads and Managers who Frequently Get Involved in Negotiations
• Project Management Team Leaders
• Procurement Teams
• Anyone Who Wants to Become a Leader in Their Work Role and Will Have to Negotiate With Staff
• Project, Purchasing, Finance & Production Officers and Personnel
• Technical Professionals Including Those in Maintenance, Engineering & Production

Training Course Outline

Amongst a wide range of valuable topics, the following will be prioritised:

• Defining the Key Stages in Any Negotiations
• Understanding How Disputes Arise and How to Avoid Escalation
• Negotiation Positions and Interests
• Understanding Your Preferred Style of Negotiating
• Non-verbal Communication and Interpreting Body Language
• The Power of Persuasion and Influence
• Determining the Power Balance and the Negotiation Table
• Leading Negotiating Teams
• Key Tactics and Ploys Used in Negotiation
• Evaluating and Establishing Priorities to Meet Crucial Deadlines

The Certificate

• COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

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