A Highly Interactive Training Course On

Mastering Negotiating & Dispute Resolutions

Achieving Better Negotiated Outcomes and Lasting Results

10-14 Feb 2025
London
$5,950
 
02-06 Jun 2025
London
$5,950
 
07-11 Jul 2025
Lisbon
$5,950
 
11-15 Aug 2025
Dubai
$5,950
 
29 Sep-03 Oct 2025
Luanda
$5,950
 
03-07 Nov 2025
London
$5,950
 
08-12 Dec 2025
Dubai
$5,950
 
07-11 Apr 2025
Online
$3,950
 

Course Introduction

Are you tasked with negotiating to achieve outcomes beyond what initially seems possible? Negotiations can often be stressful, especially with high expectations from your team adding extra pressure. This Mastering Negotiating & Dispute Resolutions training course is designed to equip you with a practical framework applicable to various negotiation scenarios. You will learn how to prepare thoroughly and prioritize key discussion elements, which are crucial for securing the best possible results. The course includes numerous practical examples and exercises, guided by an experienced tutor, to enhance your confidence and proficiency in the art of negotiation.

Training Objectives

By the end of this COPEX training course, you will be able to:

  • Demonstrate an Understanding of the Four Key Stages in Negotiation
  • Effectively Apply Techniques to Research the Other Negotiator’s Position, Strengths and Weaknesses
  • Prepare Key Messages and Statements That You Will Use During the Process
  • Discover the Art of Persuasive Language
  • Motivate and Engage Negotiators to Gain Commitment and Achieve Success
  • Understand the Importance of Timing in a Negotiation Scenario

Who should Attend?

This COPEX training course is suitable to a wide range of professionals but will greatly benefit:

  • Professionals Who Wants to Achieve More Through Negotiation
  • Senior Managers Involved in Negotiating Change Management Programmes
  • Team Leaders, Supervisors, Section Heads and Managers who Frequently Get Involved in Negotiations
  • Project Management Team Leaders
  • Procurement Teams
  • Anyone Who Wants to Become a Leader in Their Work Role and Will Have to Negotiate With Staff
  • Project, Purchasing, Finance & Production Officers and Personnel
  • Technical Professionals Including Those in Maintenance, Engineering & Production

Course Outline

Day One: Finding a Collaborative Position When Aiming for Agreement
  • The basis of a negotiated settlement
  • Disputes and the need for resolution
  • The place of negotiation in the contractual resolution process
  • Distributive and integrative approach to negotiations
  • Emotion, understanding and perceptions                                         
  • Ethics and the impact on the negotiation process
Day Two: Strategic Approaches to Negotiating Required Outcomes
  • Preparation and goal setting to maintain focus
  • The key stages in planning a negotiation
  • Information needs and sources of negotiation power
  • Taking positions during the negotiation process
  • Drafting your proposal which will open the discussion
  • The discussion and importance of timing when closing deals
Day Three: Negotiation Relationships and Team Dynamics
  • Non-verbal communication and the interpretation of body language
  • Communication skill models used in negotiation                 
  • Proposals, influence and persuasion
  • Establishing commitment
  • Building the negotiating team
  • Managing multi-party negotiations                           
Day Four: The Impact of Culture on the Negotiation Process
  • Interests, positions and escalation
  • Why are international negotiations different?                                             
  • The influence of cultural on negotiation                                                       
  • Stakeholder power behind the interests in negotiation
  • Ploys and tactics and how to respond effectively
  • Negotiation best practice
Day Five: Resolving Differences and Difficult Situations
  • The negotiator as a mediator in the process
  • Handling difficult negotiators
  • Negotiation case study
  • Team allocation and simulation exercise
  • The Do’s and Don’ts of Negotiating
  • Improving what we do - action planning

Certificates

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

How can I register?

There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to reg@copextraining.com
Telephone – +971 4 368 6886 or +971 50 106 2750

When will I receive the confirmation for my registration/s?

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

What is included in the training fee?

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

What are the available payment methods?

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

How many hours per day, and what are the timings of your training courses?

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

Where do you usually hold your training courses?

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Do you provide hotel booking assistance to your delegates?

Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates

In case of failure to attend, what is your cancellation policy?

Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

What will I receive after the training course?

Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.

We can customize this
training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.
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