Why Choose this Training Course?
What impression do you make during a first meeting? Psychologists suggest that within just 7 seconds, people decide whether they like and respect you. Proper business etiquette fosters a professional and respectful atmosphere, facilitating smooth communication and building stronger relationships.
In today's global business environment, understanding and practicing etiquette and protocol are crucial. They not only cover the ceremonial rules for official functions but also guide you on how to handle stressful situations with grace. Adhering to these standards ensures that both you and your organization are respected.
Flawless etiquette and cultural awareness signal thoroughness and preparation, earning you respect in negotiations. The Complete Course in Protocol, Ceremonial, and Etiquette offers a practical, engaging approach to mastering these skills. This fun, highly interactive course helps you navigate the complexities of protocol and etiquette, ensuring you appear composed and sophisticated in any situation—far from the outdated, rigid training often seen in movies.
This COPEX training course will feature:
- Cultural awareness and sensitivity for improved relations and negotiations
- The correct protocol for any occasion
- Researching and confirming correct forms of address, salutation and conversation
- The procedures for ceremonial events and occasions
- The rules for RSVP, inviting, greeting, gift giving and dining
- How to ensure you are well briefed and prepared for each occasion
What are the Goals?
By the end of this training course, participants will be able to:
- Understand social and business etiquette and your brand
- Feel confident in formal and informal business social situations
- Understand complex protocol and ceremonial
- Be aware of the conventions of dining etiquette and conversation
- Create a powerful impression through effective self-presentation
- Communicate effectively with cultural awareness and sensitivity
Who is this Training Course for?
This COPEX training course is suitable to a wide range of professionals but will greatly benefit:
- Senior managers
- Staff working in international relations
- Staff working with government officials
- Staff of international and non-governmental organisations
- Practitioners in other fields seeking an entry point into the world of protocols -
- Event organisers, journalists, businesspeople, and other professionals who interact with politicians, ministers and government officials
How will this Training Course be Presented?
This COPEX training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This training course is highly interactive, asking delegates to reflect on their communication, thinking and practice. Your highly experienced facilitator will guide your learning using a wide variety of proven adult learning methods including direct input, video, discussions, case studies and group and individual exercises to focus on the themes of the course, practice skills and receive feedback.
Course Outline
Day One: The Importance of Protocol and Etiquette
- From the world of diplomacy to business and the boardroom
- Establishing credibility in negotiations and business affairs
- The practice of etiquette and the language of diplomacy
- What are your business contacts looking for?
- How to establish rapport and good relations
- The importance of emotional intelligence coupled with cultural awareness
Day Two: Creating the Right First Impression
- Conventions of business correspondence and invitations across the world
- Dressing for success – the appropriate attire for the occasion
- It starts with a name – getting names and titles right
- Business cards, their form, giving and receiving
- Giving and receiving gifts
- Handshakes, bows and the first contact
- How to introduce another person
Day Three: Invitations, Events and Ceremonies
- Event briefing for yourself and others
- Flags and badges, When and where are these used
- Precedence and seating on formal occasions
- Conversation topics and style
- The order of speeches and their introduction
- Dining and dining etiquette
Day Four: International Negotiations
- Cross cultural negotiation
- Negotiation style – Northern cultures
- Negotiation style – Southern cultures
- Sources of help and support
- Dealing with different cultures - research
- Building your international contacts list
Day Five: Developing Your Skills and Action Planning
- Non-verbal cross-cultural communications
- Cross-cultural conversation skills.
- International dress codes for each occasion
- Building cultural diplomacy
- Organising international meetings and VIP visits
- Developing your Personal Action Plan
The Certificate
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
Material published by Copex shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
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Duration:5 days
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Format:Classroom
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Language: English
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Certificate:Yes
