A Highly Interactive Training Course On

Quality Assurance and Control

Name: Quality Assurance and Control Training Course
Rating: 4.7 (1076 reviews)

Improving Quality and Performance Excellence

Upcoming Sessions

Classroom sessions

13 - 17 Jul 2026 Dubai $5,950
21 - 25 Sep 2026 London $5,950
02 - 06 Nov 2026 Seoul $6,950
14 - 18 Dec 2026 London $5,950
18 - 22 Jan 2027 London $5,950
01 - 05 Feb 2027 Tokyo $6,950
19 - 23 Apr 2027 Dubai $5,950
14 - 18 Jun 2027 Seoul $6,950
12 - 16 Jul 2027 Dubai $5,950
20 - 24 Sep 2027 London $5,950
01 - 05 Nov 2027 Seoul $6,950
13 - 17 Dec 2027 London $5,950

Online sessions

Course Introduction

The Quality Assurance and Control Training Course is designed to strengthen participants’ understanding of essential quality principles and equip them with practical tools to enhance quality performance across their organization. This course provides a structured approach to implementing effective quality assurance and control systems, including Total Quality Management (TQM), to ensure that products and services consistently meet customer expectations. Through this training, delegates gain the knowledge required to support a robust quality management framework that drives operational excellence.

Quality assurance and control are vital components of any successful quality management system. They guide organizations in applying proven methods, standards, and best practices that elevate performance and foster a culture of continuous improvement. When quality management becomes a leadership priority, it positively influences the entire work environment. Strong leadership encourages employee engagement, teamwork, and problem‑solving, ultimately boosting morale and organizational productivity.

This Quality Assurance and Control Training Course focuses on:

Quality Management as a core business strategy
Cultural transformation for successful quality implementation
Leading excellence models and frameworks
The influence of team dynamics on improvement initiatives
The critical role of leadership in quality management

Objectives

By the end of this Quality Assurance and Control Training Course, participants will be able to:

Recognize the key organizational benefits of implementing Total Quality Management
Understand how leadership commitment supports effective quality management systems
Develop measurement and improvement processes for quality assurance and control
Explain how TQM principles can be applied within their workplace
Identify practical quality improvement tools for ongoing enhancement
Discuss the significance of quality standards, models, and awards such as ISO, TQM, EFQM, and Malcolm Baldrige

Training Methodology

This Quality Assurance and Control Training Course uses an interactive and practical learning approach designed to maximize engagement and knowledge retention. Delegates participate in a blend of lectures, group discussions, case studies, and hands‑on exercises that reinforce key concepts and encourage real‑world application. Each activity is structured to help participants develop confidence in applying quality assurance and control techniques within their own work environment.

A comprehensive course manual supports the learning experience, offering clear explanations, practical examples, and tools that can be used long after the training is completed. Through collaborative learning and guided practice, participants gain the motivation and capability to drive meaningful and sustainable quality improvements within their organizations.

Who Should Attend?

This Quality Assurance and Control Training Course is ideal for professionals involved in quality management, operational improvement, and organizational excellence. It is especially beneficial for individuals seeking to enhance their understanding of quality systems and contribute to continuous improvement initiatives within their departments.

This course is suitable for:

Senior Management and Decision Makers
Quality Assurance and Quality Management Teams
Department Managers and Section Heads
Team Supervisors and Coordinators
Human Resource Managers involved in performance improvement
Training Managers responsible for capability development
Customer Service Professionals focused on service quality

Course Outline

Day 1: Introduction to Quality Assurance and Control Improvement Techniques

Overview and Learning Objectives
Quality Assurance and Control Principles
The Concept of Total Quality Management
The Origin and Philosophy behind Total Quality Management (TQM)
Deming's Fourteen Points
Understanding Six Sigma Methodology
Lean Principles
Obstacles to Implementing Total Quality Management (TQM)
Traditional Management vs. Total Quality Management
Introduction to Multiple Quality Improvement Techniques

Day 2: Principles of Quality Assurance and Control

The Core Principles in Achieving Total Quality Management
Prevention Not Correction
Customer-focused Quality
Establishing a Vision, Mission and Policy
Identifying Opportunities for Organizational Continuous Improvement
Building Quality through Teamwork
Team-building and Leadership Exercise
Enhancing Verbal and Non-verbal Communication Effectiveness

Day 3: Techniques for Quality Assurance and Control Improvement

Process Improvement
Benchmarking: A Point of Reference
The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence
EFQM, Dubai Quality Award, and HH Sheikh Khalifa Excellence Award
Cause and Effect
Pareto Chart
Control Charts
Practical Scenarios of Implementation of Improvement Ideas
Methods that Stimulate Creative Thinking
Measuring Results
Cost of Quality

Day 4: Implementing a Culture of Quality – The Role of Total Quality Management

Putting Principles into Practice
Leadership: Taking Ownership of the Quality Leadership Philosophy
Total Quality Management as leadership principle
Tips for Developing and Coaching Quality Leaders / Employees
Implement a Business Strategy driven by your Customers
Focusing on Continuous Improvement – The Role of Audit and Review
Top-down Leadership Commitment and Involvement
Barriers to TQM Organizational Culture Change

Day 5: Benefits of Quality Assurance and Control Improvement – Improvement Activities for Your Organization

Benefits of Implementing Total Quality Management, best practices
To the Customer – Improved Quality
To the Employee – Increased Satisfaction
To the Organization – Better Performance
The Importance of Attitude and Professional Development
Setting SMART Objectives for Continuous Improvement
Outlining an Action Plan of Possibl Improvement of Ideas for the Organisations

Providers and Associations

Certificate

Copex Certificate of Attendance will be provided to delegates who attend and complete the course

Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Related Categories

Leadership & Management Operational Excellence (OpEx)

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

Yes, and we'd love to make that happen. COPEX specialises in fully customised in-house training, adapting course content to align with your organisation's unique goals, culture, and industry demands. Get in touch with us directly and we'll craft the right solution for your team.

Yes, the choice is yours. The Quality Assurance and Control Training Course runs in a traditional classroom setting across various international locations, and it's also available as a live online programme for those who prefer to learn from wherever they are. Pick the format that fits your lifestyle and schedule best.

Not at all. The Quality Assurance and Control Training Course doors are open to everyone, regardless of your background or how many years you've been in the industry. That said, having some familiarity with the subject area can help you get even more out of the experience.

Our team is available around the clock — 24 hours a day, 7 days a week — ready to answer any question you have. Whether you need help choosing the right course, completing your registration, or sorting out logistics, we're here for you.

Phone/Whatsapp : +971 50 106 2750
Email: [email protected]
Website: copextraining.com

Expect an engaging, hands-on journey — not a room full of slides and passive listening. COPEX’s delivery blends presentations with group discussions, real-world case studies, practical exercises, and collaborative workshops. The goal is simple: everything you learn, you can use immediately back at work.

You'll be in good hands. COPEX hosts its courses in premium 4-star and 5-star hotels, with professional, fully equipped training spaces designed for focus and comfort. Throughout each day, you'll enjoy refreshment breaks with coffee and snacks, plus a complimentary lunch following every session.

This Quality Assurance and Control Training Course welcomes professionals from all walks of corporate life — whether you're a seasoned manager, an emerging team leader, a subject-matter specialist, or simply someone driven to grow in their field. If you're serious about advancing your career and deepening your expertise, this course was built with you in mind.

Absolutely. Every participant who successfully completes the Quality Assurance and Control Training Course earns an COPEX Certificate of Completion — a recognised mark of professional achievement. Depending on the specific course, it may also qualify for Training credits, which will be clearly noted in the course details.

We can customize this
training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.

Other Specialized Training Courses

Explore a selection of specialized training courses designed to advance your skills and knowledge in key areas critical to professional success. COPEX provides a wide range of programs tailored to meet industry demands, empowering you to stay competitive in today’s dynamic landscape.

Classroom