Best Practices
in Multishift Operations

Training Course Overview

If you want to know how the world's best operational organisations manage multiple-shift 24-hour operations to deliver world-class performance and develop world class people, then join us in this training course.

Multiple-shift operation poses extra challenges because of the potential for fatigue and regular personnel changes. To compete successfully, whatever your industry, 24-hour operations must recognize and overcome these challenges and continuously improve for a facility to operate safely, efficiently and achieve the highest possible standards consistently. Adopting best practices of shift working will result in significantly reduced risk of incidents and levels of waste together with fewer operational problems such related to throughput and poor communication.

Training Course Objectives

By attending this COPEX training course you should achieve these goals:

• Recognize and Appreciate the Issues Associated with 24/7 Shift Operation
• Identification and Development of Strategies to Manage Shift Risks and Issues and Become a World-Class 24/7 Operation
• Benchmark Your Performance Against That of World-Class Facilities
• Appreciate the Impact of Better Communication and Leadership for Shift Working
• Explore Alternative Shift Schedules
• Develop Effective Shift Supervisors

Designed For

This COPEX training course is suitable for operation personnel and their managers and other professionals who support them. For example:

• Operational Managers
• Shift Supervisors and Shift Team Leaders
• Personnel Interested in Quality and Quality Assurance
• Maintenance and Engineering Personnel
• Training & Development Personnel
• Personnel from Logistics or Network Support Teams
• HR Personnel and Those Involved in Staff Health and Welfare at Any Level

Training Course Outline

Day One: Understanding the Issues Associated with Shift Working

• Shift Working Self-Assessment - How does your operation measure up?
• Communication
• Continuity of operation and Consistency of approach
• Benchmarking against world-class operations
• Shift-to-shift handover
• Fatigue and its consequences and other People issues

Day Two: Effective Communications, Effective Shift Handover & Continuity of Operation

• Deliver effective management communication to all shifts
• Improve shift leader-team communications
• Develop effective interfaces across shifts
• Best practices for effective shift handover and Start of shift meetings
• Teamwork
• Effective standard operating procedures and Training and developing Shift Teams 

Day Three: Developing Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations

• Evolution of the role of supervisor
• Training and developing effective supervisors 
• Benchmarking performance of supervisors
• Understanding CI
• Workplace organization, 5S and TPS
• Management visibility/GEMBA

Day Four: Dealing with Fatigue, Pros and Cons of Different Shift Systems

• The body clock and circadian rhythms
• Causes of fatigue & Fatigue Countermeasures
• Ergonomics
• History of shift working 
• Alternative Shift Schedules
• Analysis of delegates' shift schedules and issues 

Day Five: Dealing with People Issues on Shift

• Managing performance
• Dealing with poor performance
• Improving Motivation and Counseling
• Discipline
• Consistency of approach
• Applying the Learning - Group Vision and Action Plan

The Certificate

• COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

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