If you want to know how the world's best operational organisations manage multiple-shift 24-hour operations to deliver world-class performance and develop world class people, then join us in this training course.
Multiple-shift operation poses extra challenges because of the potential for fatigue and regular personnel changes. To compete successfully, whatever your industry, 24-hour operations must recognize and overcome these challenges and continuously improve for a facility to operate safely, efficiently and achieve the highest possible standards consistently. Adopting best practices of shift working will result in significantly reduced risk of incidents and levels of waste together with fewer operational problems such related to throughput and poor communication.
What are the Goals?
By attending this COPEX training course you should achieve these goals:
Recognize and Appreciate the Issues Associated with 24/7 Shift Operation
Identification and Development of Strategies to Manage Shift Risks and Issues and Become a World-Class 24/7 Operation
Benchmark Your Performance Against That of World-Class Facilities
Appreciate the Impact of Better Communication and Leadership for Shift Working
Explore Alternative Shift Schedules
Develop Effective Shift Supervisors
Who is this Training Course for?
This COPEX training course is suitable for operation personnel and their managers and other professionals who support them. For example:
Shift Supervisors and Shift Team Leaders
Personnel Interested in Quality and Quality Assurance
Maintenance and Engineering Personnel
Training & Development Personnel
Personnel from Logistics or Network Support Teams
HR Personnel and Those Involved in Staff Health and Welfare at Any Level
Day One: Understanding the Issues Associated with Shift Working
Shift Working Self-Assessment - How does your operation measure up?
Continuity of operation and Consistency of approach
Benchmarking against world-class operations
Fatigue and its consequences and other People issues
Day Two: Effective Communications, Effective Shift Handover & Continuity of Operation
Deliver effective management communication to all shifts
Improve shift leader-team communications
Develop effective interfaces across shifts
Best practices for effective shift handover and Start of shift meetings
Effective standard operating procedures and Training and developing Shift Teams
Day Three: Developing Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations
Evolution of the role of supervisor
Training and developing effective supervisors
Benchmarking performance of supervisors
Workplace organization, 5S and TPS
Day Four: Dealing with Fatigue, Pros and Cons of Different Shift Systems
The body clock and circadian rhythms
Causes of fatigue & Fatigue Countermeasures
History of shift working
Alternative Shift Schedules
Analysis of delegates' shift schedules and issues
Day Five: Dealing with People Issues on Shift
Dealing with poor performance
Improving Motivation and Counseling
Consistency of approach
Applying the Learning - Group Vision and Action Plan
COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
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