A Highly Interactive Training Course On
Mastering Alternative Dispute Resolution (ADR)
Practical Tools and Techniques for Mediation, Conflict Resolution, and Negotiation
Upcoming Sessions
Course Introduction
Conflict is an inevitable aspect of business, professional, and organizational life — but the way it is handled determines whether it results in collaboration or costly disruption. A Mastering Alternative Dispute Resolution (ADR) Course offers a structured and effective approach to resolving conflicts outside of the courtroom. This Alternative Dispute Resolution Course explores mediation, arbitration, negotiation, and conciliation methods, providing participants with the insight and practical techniques to manage disputes with fairness, confidentiality, and professionalism.
Participants will develop a clear understanding of how ADR mechanisms function in both workplace and commercial settings. The course focuses on selecting the right resolution process for each situation, designing robust dispute management frameworks, and applying essential interpersonal skills such as active listening, reframing, and neutral facilitation. Through real-world examples, simulations, and best practice frameworks, delegates will gain the confidence to transform conflict into constructive outcomes and strengthen relationships built on trust and collaboration.
- Understand modern ADR mechanisms and their application in various industries
- Strengthen negotiation, communication, and mediation skills
- Learn to manage workplace and commercial disputes professionally
- Build sustainable frameworks for ethical conflict management
- Transform adversarial situations into cooperative problem-solving opportunities
Training Objectives
By completing this Alternative Dispute Resolution Course, participants will be able to:
- Understand the fundamental principles, frameworks, and processes of ADR mechanisms
- Differentiate between mediation, arbitration, conciliation, and negotiation methods
- Apply effective communication and negotiation strategies to resolve conflicts constructively
- Conduct and facilitate mediation and arbitration sessions confidently and impartially
- Develop organizational policies and procedures that integrate ADR best practices
- Manage complex, multi-party, or cross-cultural disputes with fairness and efficiency
Training Methodology
The Alternative Dispute Resolution Course incorporates interactive, experiential, and case-based learning techniques to ensure engagement and retention. Facilitated by experienced practitioners, the course includes structured lectures, group discussions, and practical simulations designed to help participants apply ADR frameworks to real-world situations. Visual presentations and guided analyses are used to reinforce understanding of concepts and approaches.
Participants will actively engage in role-plays, group problem-solving exercises, and scenario-based simulations that mirror real workplace and commercial conflicts. These exercises build participants’ confidence to manage disputes objectively and effectively. Comprehensive materials and tools are provided to enable ongoing application of ADR principles long after course completion.
Who should Attend?
This Alternative Dispute Resolution Course is ideal for professionals involved in negotiation, mediation, and dispute management across different industries. It is particularly valuable for individuals seeking to enhance their conflict resolution skills and implement effective ADR strategies within their organizations.
- Legal Professionals and Corporate Counsel handling disputes and contracts
- HR Managers and Employee Relations Officers addressing workplace conflicts
- Government and Public Sector Officials managing regulatory or stakeholder issues
- Project Managers and Contract Administrators overseeing complex agreements
- Executives, Mediators, and Negotiators looking to expand their ADR expertise
Course Outline
- Understanding Alternative Dispute Resolution and its global significance
- Overview of ADR mechanisms: mediation, arbitration, negotiation, conciliation, and others
- Comparing ADR with litigation – advantages, limitations, and cost implications
- Causes and dynamics of workplace and commercial disputes
- Identifying personal conflict resolution styles and approaches
- The mediation process: stages and techniques
- The mediator’s role, neutrality, and ethical considerations
- Skills for building rapport, trust, and open communication
- Identifying underlying interests versus positions
- Tools for reframing, summarizing, and guiding toward mutual understanding
- Negotiation models: positional vs. interest-based bargaining
- Managing emotions and power dynamics in disputes
- Enhancing questioning and listening skills
- Overcoming impasses and resistance
- Reaching and formalizing agreements effectively
- Understanding arbitration: procedures, laws, and institutional frameworks
- Distinguishing arbitration from mediation and litigation
- Drafting arbitration agreements and understanding enforceability
- Introduction to adjudication and expert determination
- Exploring hybrid ADR methods: med-arb, early neutral evaluation, and dispute boards
- Case examples of arbitration and hybrid dispute resolution models
- Building and embedding ADR systems within organizations
- Designing dispute resolution policies and escalation frameworks
- Managing cross-cultural and multi-party disputes
- Addressing ethical dilemmas and confidentiality in ADR practice
- Drafting settlement and mediation agreements
- Evaluating ADR outcomes and continuous improvement strategies
- Course review, key takeaways, and action planning for professional application
Providers and Associations
Certificates
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.
Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.
Frequently Asked Questions
This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.
Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
Career Advancement: Improve your career prospects and increase your earning potential.
Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.
Experienced Instructors: Courses are delivered by highly qualified and experienced instructors with industry expertise.
Interactive Learning: Engaging and interactive learning methods, including workshops, simulations, case studies, and group discussions.
Practical Application: Focus on practical skills and real-world applications, enabling you to apply your learning immediately.
Flexible Learning Options: A variety of course formats available, including classroom training, online courses, and blended learning.
Certification & Recognition: Upon successful completion, you may receive industry-recognized certifications.
There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750
Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.
Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.
The training course fee can be settled by either:
- Bank transfer
- Credit Card
Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.
Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.
Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates
Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.
Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.
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