This highly participative training course will help you to develop your leadership skills to lead others in times of pressure, stress and crisis. You will become more aware of your strengths and limitations when you experience workplace pressure. In this training course, you will obtain the latest insights into what make a leader able to manage themselves and others during times of pressure and stress. This training course covers the best practices and the proven way of successfully dealing with a crisis.
What are the Goals?
By attending this COPEX training course, you should achieve these goals:
Develop Leadership Skills for Handling Pressure
Explain How Different Personality Styles Respond to Stress and Pressure
Acquire an In-depth Knowledge of the Key Aspects of Strategic Crisis Management
Develop Strategies so Ensuring You and Your Organisation Responds Efficiently and Effectively
Understand the Five Deadly Leadership Behaviours and Six Winning Strategies in a Crisis
Who is this Training Course for?
This COPEX training course is suitable for:
Individuals in Leadership Roles
Individuals Being Groomed for Leadership
Individuals Working Together in Teams
Any Person Actively Involved in Interacting with Others
Any Person Interested to Learn More About Managing Stress
Module 1: Leadership Excellence in Handling Pressure & Stress
Day One: Personal Leadership Skills for Handling Pressure & Stress
Stress and its effects on the body, mind and spirit
Holistic response to stress
Relationship between mind and body
Personality styles and response to stress
Understanding Introvert and Extravert responses to stress
Turning stressful challenges into opportunities
Day Two: Enhancing Communication Skills in Times of Stress
Passive & aggressive responses
Assertive communication during stressful times
Managing conflicts during times of stress
Giving and receiving criticisms during stressful moments
Resolving conflicts constructively during times of pressure
Creative solutions in times of stress
Day Three: Leading with Confidence during Challenging Times
Coping with sudden change
Leading others during sudden changes
Recognizing the symptoms of short term and long term effects of stress
Motivating yourself and others under pressure
Building confidence during stressful times
Leading others with confidence
Day Four: Improving Leadership Effectiveness in Managing Crisis
Crisis management skills
Recognizing opportunities for change in a crisis
Helping the team look for creative opportunities
Practicing creative leadership in facing a crisis
Removing blocks to creative solutions in a crisis
Creative leadership effectiveness
Day Five: Developing & Training Your Team to Handle Pressure, Stress & Crisis
Training and developing employees to handle stress and pressure
Stress handling techniques for you and your employees
Helping the team to see the positive side of change in the workplace
Implementing creative problem solving skills for your team when facing crisis
Enhancing team effectiveness during stress
Developing a personal action plan
Module 2: Strategic Crisis Management
Day Six: What Should be in Place Before the Event?
Understanding Crisis Management and how to manage a Crisis
Consider the complete range of risks facing businesses in the 21st century
Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
Who else inside and outside the organisation should be involved?
Five deadly Leadership behaviours & Six winning strategies
Understanding 'denial-curve' and 'group-think' syndromes
Day Seven: Pre-planning, who and what else should be Considered?
Case Studies, why some companies fail and others survive?
Who owns the mitigation process?
Developing and Implementing Emergency Plans
Crisis Management and Communications. Emergency Centre/s
Developing and implementing a Business Continuity Management (BCM) strategy
Business Impact Analysis. Case Study and Workshop
Day Eight: Dealing with a Crisis - the 'Communications' Perspective
Command and Control Issues. Operational, Tactical and Strategic
On Scene Crisis Management, essential elements for success
Reputation Management - Managing the Media.
Organising a Press Conference & step by step guidance on how to conduct TV interviews
BP Press Conferences – What went wrong?
Exercise: Crisis Communications Strategy
Day Nine: Incident Management & Aftermath
Alerting and Warning. Case Studies. What can go right and what can go wrong
Corporate Case Study – BP Texas 2005; BP Alaska 2006; BP Gulf of Mexico 2010.
Major Incident Simulation - Role Playing Workshop
Potential Psychological & Welfare problems in Crisis Management
How to improve staff morale and confidence in the process
Questionnaire, are your batteries in good condition?
Day Ten: Essential Post Incident Actions
Exercises: a programme of learning and of validating plans and procedures;
How to get advantageous results from an exercise
Post Incident evaluations, de-briefing skills - managing the de-briefs - hot and cold
Critique report writing, executive summaries and recommendations
Closing the loop. Implementing the recommendations, continuing the process
3 disastrous Case Studies with the same cause, are we learning from others?
COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
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