Module One: Managing a Matrix Team
- Introduction: What is Matrix management?
- The 5W1H (What, Who, When, Where, Why & How) of matrix-managed teams
- The dimensions of matrix team working: Functional, Cross-functional, Global, Extended
- The implications of teams having two 'Chains of Command'
- The advantages and challenges of matrix teams
- The outputs of matrix management: Leadership and Management perspectives
- Matrix vs Traditional teams: Differences in leadership, decision making and collaboration
- Expectations on the matrix team leaders
- Becoming accountable to the needs of the team
- How to maintain focus and demonstrate concern
- Appropriate level of involvement and control
- Providing direction working inside the group vs positional authority
- Cross-functional accountability for matrix team leaders
- The skills, qualities and attributes needed in matrix management
- Understanding impacts of leaders’ style and influence on the team
- Communicating and controlling at appropriate levels for matrix team leaders
- Developing a passion to release potentials in team members
- Delivering performance effectively in a complex environment
- Managing Projects: Lifecycle, tools, triple constraints and critical success factors
- The makeup of high performing matrix teams
- Group process facilitation – enabling the team to achieve
- Team problem solving – encouraging collaboration and collective management control
- Team decision making – empowering the team to reach their own decisions based on team’s charter
- Team communication – representing the voice of the team within the wider organization
- Increasing engagement and staying connected
- International considerations such as cultural drivers, language and time differences
- Developing mutual understanding and cultural sensitivity
- Improving communication: When and How
- Tools and techniques for influencing and virtual communication
- Preventing and managing conflict
- Application Planning - Developing a practical application plan focused on your own specific matrix team
Module Two: Cross-Functional Management
- Why Cross-functional Management?
- What Is Cross-functional Management?
- Two Components of a Policy
- Two Interwoven Goal Categories
- Cross-functional Superordinate Goals
- Strategic Cross-Functional Management
- Essential people skills for effective Cross-Functional Management Principles
- Intrapersonal and interpersonal skills for the Cross-Functional Manager
- Personality profiling
- Your preferred behavioural style
- Explore your behavioural tendencies
- Understanding the model for Cross-Functional Management Success
- Understanding the personality profiles and developing relationship with cross functions
- The introverted neutral and analytical perfectionist
- The extraverted relational & decisive exhorter
- People-oriented helper
- Task-oriented implementer
- Optimizing the Cross-Functional Manager’s natural strengths
- Defining Teams
- Establishing Team Norms
- Working as a Team
- Your Team Player Type
- Building Team Trust
- The Stages of Team Development
- Implementing Cross-Functional Team Guidelines
- Task-Oriented Tools and Group Process Techniques
- Dynamics of Cross-Functional Teams
- Individual and Organizational Implications
- Evaluating Team Performance
- Why Cross-Functional Teams May Fail
- Your Personal Action Plan
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
Material published by Copex shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
