A highly interactive training course on

Excellence in Organizational Dynamics

Optimizing Performance thru Matrix Teams
and Cross-Functional Management 

Session Dates
06 - 17 Mar 2023
Dubai, UAE
03 - 14 Jul 2023
London, UK
27 Nov - 08 Dec 2023
Dubai, UAE

The Structure

This comprehensive training course consists of two modules which can be booked as a 10 Day Training event, or as individual 5 Day courses.

Module 1 - Managing a Matrix Team

Module 2 - Cross-Functional Management: Principles, Processes and Success

Training Course Outline

Amongst a wide range of valuable topics, the following will be prioritized:

Module 1: Managing a Matrix Team

  • Getting a Grasp on Matrix Teams by Addressing the 5W1H (What, Who, When, Where, Why & How) Elements
  • Optimize Outputs of Matrix Management by Capitalizing on the Advantages and Challenges of Matrix Teams
  • Differentiate Between Matrix and Traditional Teams From Leadership, Decision Making and Collaboration Perspectives
  • Exercise Appropriate Level of Involvement and Control as a Matrix Team Leader
  • Implement Business Change Through the Use of Project Teams in Project and Line Management Structures Coexisting
  • Practice Key Behaviours and Skills of Matrix Leadership and Management to Deliver Superior Organizational Performance
  • Managing Projects: Lifecycle, Tools, Triple Constraints and Critical Success Factors
  • Master Tools and Techniques and Communicate for an Enhanced Connectivity, High-Performing Matrix-Based Team
  • Manage Cultural Diversity at Work Through Advanced Matrix Leadership Capability
  • Application Planning - Developing a Practical Application Plan Focused on Your Own Specific Matrix Team

Module 2: Cross-Functional Management: Principles, Processes and Success

  • What is and Why Cross-functional Management?
  • The time-tested Principles from a top organisation in the world
  • Principles and winning conditions of matrix management
  • Cross-functional management and its related customer experience
  • Effects of cross-functional management on the allocation of roles and responsibilities, the sharing and processing of information, and the distribution of power and accountability
  • Strategic Cross-functional Management
  • Cross-functional Customer Service and Quality
  • Cross-functional Systems Approach
  • Cross-functional Cooperation and Training
  • The Toyota Way


The Certificate

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

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