Quality Management Essentials

We regret to inform you that there are currently no scheduled sessions for this course, so please let us know your preferred date and location and we will contact you soon.

Course Introduction

Top-tier quality management is essential for any business to ensure that customers consistently receive products or services that meet or exceed their expectations. Effective Quality Management accelerates time to market, supports international trade, and enhances marketing efforts. By addressing root causes of issues, it reduces rework, optimizes manpower, and boosts productivity. This online course provides businesses with the tools to implement Quality Management throughout the product or service lifecycle. It focuses on improving processes, increasing customer satisfaction, and retaining clients in a competitive market. By following the principles taught in this course, businesses can achieve the high-quality standards demanded by customers.

Objectives

By the end of the course participants will be able to:

  • Identify a wide range of quality management approaches and tools to participants
  • Determine which processes need to be managed to achieve consistent quality
  • Analyse ways in which quality processes are managed
  • Analyse root causes and solve quality problems
  • Assess their own quality management skills and plan to remedy any gaps
  • Cope effectively with any quality challenge, choosing appropriate tools and techniques

Training Methodology

This online training course is highly practical and participative. All theory is backed with interactive exercises, which enable participants to gain confidence in using the methods presented and with case study examples and videos. They also get opportunities to observe and give feedback to other participants about their quality and problem solving skills, thus reinforcing their own learning experience, plus plenty of coaching feedback from the trainer.

Who Should Attend?

This online training course is suitable to a wide range of professionals but will greatly benefit:

  • Anyone wishing to introduce quality management into their own team.
  • Any manager seeking quality registration and certification
  • All business professionals with specific responsibilities for Service Quality and Customer Satisfaction
  • Personnel new to the role, as well as more experienced officers seeking to examine and enhance their quality skills

Course Outline

Day 1: Day One Introducing Quality Management

  • Introduction to the management of Quality
  • The history of Quality management
  • Basic Quality concepts
  • How to calculate the total cost of Quality and non-Quality
  • Understanding customer needs and expectations
  • Identifying the systems that deliver customer requirements
  • Quality tools and techniques
  • Continuous Improvement

Day 2: Day Two

Service Quality - Tools And Techniques

  • A simple formula for Effective Quality Management
  • Monitoring, measurement and analysis
  • Statistical process control
  • A look at Quality Management Systems
  • Total Quality Management
  • ISO 9000
  • Balanced Scorecard
  • Six Sigma

Day 3: Day Three Finding and dealing with quality gaps

  • Porter’s value chain
  • How to plan an audit
  • How to audit a process
  • How to report an audit
  • Problem solving methods
  • Pareto Analysis
  • Root cause analysis
  • Root cause exercise
  • Risk management

Day 4: Day Four

Managing Customer Expectations

  • Establishing customer expectations
  • Communicating customer requirements to all
  • Determining how to exceed expectations
  • Developing a culture of constructive self-criticism
  • Building a winning team
  • Quality circles
  • Asking for feedback on performance
  • Ongoing evaluation of effectiveness to ensure satisfaction

Day 5: Day Five Delegation, Leadership and Total Quality

  • Are you an effective quality leader: Self-Assessment
  • Different styles of quality leadership
  • Common quality management mistakes
  • Effective delegation
  • The delegation process
  • Planning for certification
  • Action Planning
  • Summary and close

Certificate

  • Copex Certificate of Attendance will be provided to delegates who attend and complete the course.

Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Related Categories

Leadership & Management

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

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Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

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At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.

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