A Highly Interactive Training Course On

Key Performance Indicators & Optimisation

Delivering Results by Aligning Measures with Strategy

Classroom Sessions
10-14 Feb 2025
Amsterdam
$5,950
28 Apr-02 May 2025
Dubai
$5,950
28 Jul-01 Aug 2025
Barcelona
$5,950
08-12 Sep 2025
London
$5,950
24-28 Nov 2025
Dubai
$5,950
09-13 Feb 2026
Amsterdam
$5,950
Online Sessions
05-09 Jan 2026
Online
$3,950

Course Introduction

Organizations often struggle to remain competitive due to the lack of a robust Performance Management System that effectively collects, analyzes, and reports on organizational performance.

An effective performance measurement system is crucial for understanding, adjusting, and improving business operations across all departments. By quantifying success through performance metrics, organizations can not only control but also guide and motivate their operations. Performance indicators serve three key functions:

  1. Developing and Guiding Function: They provide a foundation for formulating and implementing organizational strategy.

  2. Motivational Function: They drive management to meet goals and inspire all stakeholders to achieve and exceed these objectives.

Performance Measurements and Key Performance Indicators (KPIs) are essential for monitoring the execution of an organization’s strategy. To stay competitive, it is vital for organizations to have well-defined strategies and effective methods for implementing them. In a 2006 survey by the Monitor Group, senior executives identified "Strategy Execution" as their top priority, underscoring the importance of aligning performance management with strategic goals.This training course enables you to implement or upgrade measurement systems in your organisation & link activities with strategy through success factors & measures.

Training Objectives

By attending this COPEX training course, you should achieve these goals:

  • Integrating Performance Measures in Strategic and Operational Management Systems
  • How to Link Strategy to Operational Activities
  • Methods for Developing and Implementing a Performance Measurement System
  • Provision of a Practical Resource Kit for Implementing Performance Measurements
  • Realize the Benefits of Utilizing an Effective Performance Measurement System
  • To Understand the Concept of Strategy and Strategy Execution
  • Address the Human Factors of Implementing a Performance Measurement System
  • Design and Develop Dashboards and Scorecards in Excel

Who should Attend?

This COPEX training course is suitable to a wide range of professionals but will greatly benefit:

  • All Personnel Involved in Developing and Implementing Performance Measures
  • Advisors, Planners, and Others Developing Scorecards and Dashboards
  • Functional, Line and Operational Managers
  • Process Improvement / Quality managers
  • Project / PMO Managers

Course Outline

Day One: Understanding the Current Situation and the Need for Change
  • What is Performance Measurements and Management
  • The need for performance measurement
  • Current methods of measurement and common failings
  • Characteristics of good measures
  • Defining Strategy and how to translate it into action and Execution
  • Barriers and Success Factors related to Strategy Execution 
Day Two: Driving the Mission statement/aims into the Organization through Success Factors
  • Building a Strategy Focused Organization (SFO)
  • Balanced Scorecard and the Performance Metrics – The 4 Perspectives
  • Examples of Specific Metrics – Financial Perspective
  • Defining Critical Success Factors
  • Characteristics of Key Performance Indicators
  • Organization Excellence
Day Three: Planning to Implement Performance Measurement
  • Foundation for Successful Management – The Best Practice Model
  • How to develop and Standardize Performance Metrics
  • Examples of Specific Performance Metrics – Customer Perspective
  • The 6 phase model for implementing a successful Performance Measurement System
  • Implementation Phase 1: Gaining management commitment and selecting a winning team 
Day Four: Developing and Implementing Success Factors and Performance Measurements
  • Identifying and managing human factors in performance measurement
  • Implementing Phase 2: Planning for Success – Strategic Business Planning Framework
  • Examples of Specific Performance Metrics – Process Perspective
  • Implementation Phase 3: Clarifying the success factors and measurements using Balanced Scorecard and Strategy Maps 
  • Implementation Phase 4: Performance Contracts Framework
  • Using Excel to Develop a Balanced Scorecard for your organization and to obtain the final score
  • Examples of Specific Performance Metrics – Learning and Growth Perspective 
Day Five: Full Day Workshop on the Design and Development of Scorecards and Dashboards using “EXCEL”
  • Excel: Advanced features and skills for Dashboards and Scorecards including the following
  • Introduction and Dashboard Discussion
    • Implementing Phase 5: Finalizing Metrics and Developing a Reporting System
    • Excel hands-on Exercise – Develop a Dashboard
  • Excel hands-on Exercise – Develop a BSC
  • Implementing Phase 6: Maintenance and Embedding the System
  • Review and wrap up

Certificates

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

What is COPEX?

COPEX stands for “Competency Enhancement Programs” These courses are designed to develop and enhance the skills and knowledge of professionals across various sectors.

What are the benefits of attending COPEX training courses?

Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
Career Advancement: Improve your career prospects and increase your earning potential.
Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.

What makes COPEX training courses unique?

Experienced Instructors: Courses are delivered by highly qualified and experienced instructors with industry expertise.
Interactive Learning: Engaging and interactive learning methods, including workshops, simulations, case studies, and group discussions.
Practical Application: Focus on practical skills and real-world applications, enabling you to apply your learning immediately.
Flexible Learning Options: A variety of course formats available, including classroom training, online courses, and blended learning.
Certification & Recognition: Upon successful completion, you may receive industry-recognized certifications.

What is the cost of COPEX training courses?

The cost of COPEX training courses varies depending on the course duration, content, and delivery method.

How can I register?

There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750

When will I receive the confirmation for my registration/s?

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

What is included in the training fee?

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

What are the available payment methods?

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

How many hours per day, and what are the timings of your training courses?

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

Where do you usually hold your training courses?

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Do you provide hotel booking assistance to your delegates?

Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates

In case of failure to attend, what is your cancellation policy?

Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

What will I receive after the training course?

Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.

We can customize this
training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.
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