Why Choose this Training Course?
Organizations often struggle to remain competitive due to the lack of a robust Performance Management System that effectively collects, analyzes, and reports on organizational performance.
An effective performance measurement system is crucial for understanding, adjusting, and improving business operations across all departments. By quantifying success through performance metrics, organizations can not only control but also guide and motivate their operations. Performance indicators serve three key functions:
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Developing and Guiding Function: They provide a foundation for formulating and implementing organizational strategy.
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Motivational Function: They drive management to meet goals and inspire all stakeholders to achieve and exceed these objectives.
Performance Measurements and Key Performance Indicators (KPIs) are essential for monitoring the execution of an organization’s strategy. To stay competitive, it is vital for organizations to have well-defined strategies and effective methods for implementing them. In a 2006 survey by the Monitor Group, senior executives identified "Strategy Execution" as their top priority, underscoring the importance of aligning performance management with strategic goals.This training course enables you to implement or upgrade measurement systems in your organisation & link activities with strategy through success factors & measures.
What are the Goals?
By attending this COPEX training course, you should achieve these goals:
- Integrating Performance Measures in Strategic and Operational Management Systems
- How to Link Strategy to Operational Activities
- Methods for Developing and Implementing a Performance Measurement System
- Provision of a Practical Resource Kit for Implementing Performance Measurements
- Realize the Benefits of Utilizing an Effective Performance Measurement System
- To Understand the Concept of Strategy and Strategy Execution
- Address the Human Factors of Implementing a Performance Measurement System
- Design and Develop Dashboards and Scorecards in Excel
Who is this Training Course for?
This COPEX training course is suitable to a wide range of professionals but will greatly benefit:
- All Personnel Involved in Developing and Implementing Performance Measures
- Advisors, Planners, and Others Developing Scorecards and Dashboards
- Functional, Line and Operational Managers
- Process Improvement / Quality managers
- Project / PMO Managers
Course Outline
Day One: Understanding the Current Situation and the Need for Change
- What is Performance Measurements and Management
- The need for performance measurement
- Current methods of measurement and common failings
- Characteristics of good measures
- Defining Strategy and how to translate it into action and Execution
- Barriers and Success Factors related to Strategy Execution
Day Two: Driving the Mission statement/aims into the Organization through Success Factors
- Building a Strategy Focused Organization (SFO)
- Balanced Scorecard and the Performance Metrics – The 4 Perspectives
- Examples of Specific Metrics – Financial Perspective
- Defining Critical Success Factors
- Characteristics of Key Performance Indicators
- Organization Excellence
Day Three: Planning to Implement Performance Measurement
- Foundation for Successful Management – The Best Practice Model
- How to develop and Standardize Performance Metrics
- Examples of Specific Performance Metrics – Customer Perspective
- The 6 phase model for implementing a successful Performance Measurement System
- Implementation Phase 1: Gaining management commitment and selecting a winning team
Day Four: Developing and Implementing Success Factors and Performance Measurements
- Identifying and managing human factors in performance measurement
- Implementing Phase 2: Planning for Success – Strategic Business Planning Framework
- Examples of Specific Performance Metrics – Process Perspective
- Implementation Phase 3: Clarifying the success factors and measurements using Balanced Scorecard and Strategy Maps
- Implementation Phase 4: Performance Contracts Framework
- Using Excel to Develop a Balanced Scorecard for your organization and to obtain the final score
- Examples of Specific Performance Metrics – Learning and Growth Perspective
Day Five: Full Day Workshop on the Design and Development of Scorecards and Dashboards using “EXCEL”
- Excel: Advanced features and skills for Dashboards and Scorecards including the following
- Introduction and Dashboard Discussion
- Implementing Phase 5: Finalizing Metrics and Developing a Reporting System
- Excel hands-on Exercise – Develop a Dashboard
- Excel hands-on Exercise – Develop a BSC
- Implementing Phase 6: Maintenance and Embedding the System
- Review and wrap up
The Certificate
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
Material published by Copex shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
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Duration:5 days
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Format:Classroom
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Language: English
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Certificate:Yes
