Giving and Receiving Feedback

Upcoming Sessions

Classroom sessions
Online sessions

Course Introduction

Providing and receiving feedback is a fundamental skill for success in any professional environment. Yet, many organizations overlook training in this area, leaving employees without the tools they need to communicate effectively and develop their potential. Feedback is not just about pointing out mistakes—it’s a powerful tool to recognize achievements, motivate improvement, and foster a culture of trust and growth. Companies that prioritize feedback report higher employee engagement, stronger team collaboration, and improved overall performance.

This Giving and Receiving Feedback training course equips participants with practical strategies to deliver and accept feedback with confidence, clarity, and emotional intelligence. By developing these skills, individuals can build stronger relationships, enhance team dynamics, and achieve both personal and organizational goals.

Key highlights of this training course include:

  • Enhancing communication skills for constructive feedback
  • Identifying personal strengths and areas for improvement
  • Applying motivational coaching techniques effectively
  • Providing feedback with empathy and emotional intelligence
  • Strengthening people management and leadership abilities

Objectives

This Giving and Receiving Feedback training course is designed to help participants master the art of effective feedback. By the end of the course, you will understand not only how to give feedback constructively but also how to receive it openly, ensuring mutual growth and learning. Participants will also learn to overcome communication barriers and use coaching methods to motivate others.

Key objectives of this training course:

  • Learn the principles of effective feedback and its impact on performance
  • Improve communication with colleagues, teams, and managers
  • Develop motivational coaching skills to inspire and guide others
  • Set achievable and measurable performance goals using SMART techniques
  • Identify and remove obstacles to open, honest communication

Training Methodology

This Giving and Receiving Feedback training course uses a variety of proven adult learning methods to ensure participants not only understand the concepts but also apply them effectively. The course combines theory with practical exercises to make learning engaging, interactive, and immediately applicable.

Participants will engage in hands-on activities such as roleplays, group discussions, case studies, and video analysis. Real-world scenarios will help attendees practice giving and receiving feedback in different workplace situations. Visual presentations, interactive exercises, and collaborative teamwork will reinforce learning, making this training course a highly practical and results-focused experience.

Who Should Attend?

This training course is ideal for professionals looking to strengthen their communication and people management skills. Whether you work directly with teams or manage projects, mastering feedback is essential for professional growth and workplace effectiveness.

This course will particularly benefit:

  • Individuals who regularly give and receive feedback
  • Team leaders, supervisors, and section heads
  • Technical professionals transitioning into management roles
  • Professionals aiming to improve interpersonal and communication skills
  • Anyone seeking to enhance leadership effectiveness in their role
  • Employees looking to build stronger team collaboration and engagement

Course Outline

Day 1: The Principles of Effective Feedback

  • Understanding feedback – why it matters
  • Human behaviour – an introduction
  • Emotional Intelligence (EI) – an introduction
  • Giving feedback using EI
  • A personal career SWOT analysis

Day 2: Improved Communication Skills

  • Active listening
  • Questioning techniques
  • Understanding your communication style
  • Language - verbal and non-verbal (body language)
  • The SOLER Model for improved communication

Day 3: Giving and Receiving Feedback – The Essentials

  • Making performance appraisal work
  • Preparing for appraisal meetings
  • Setting SMART Goals
  • Dealing with poor performance
  • Personal Improvement Planning (PIP)

Day 4: Motivational Coaching Skills

  • Distinguishing between coaching, mentoring, and training
  • Key coaching skills
  • Motivational coaching skills
  • PKP and Cause and Effect
  • Coaching practice

Day 5: Effective Teamwork Feedback

  • The psychology of the group
  • The Stages of Team Development
  • Evaluating Team Performance
  • Avoiding groupthink
  • Your Personal Action Plan

Providers and Associations

Anderson
Aztech Training
Coventry

Certificate

  • Copex Certificate of Attendance will be provided to delegates who attend and complete the course

Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Related Categories

Leadership & Management

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

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Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

Enquiry

We can customize this training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.

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