A Highly Interactive Training Course On

Giving and Receiving Feedback

The Fundamentals of Good People Management
and Excellent Communication Skills

Course Introduction

Providing and accepting feedback are crucial skills for anyone in any organization. However, these skills aren’t always included in professional training and development. Feedback helps individuals assess their progress toward achieving goals, and both giving and receiving it effectively and honestly are vital for fostering an engaged workplace. Research indicates that companies with high employee engagement consistently use effective feedback practices.

There are two key aspects of feedback: giving and receiving, both of which require skill development. This Giving and Receiving Feedback training course focuses on the core principles of strong people management and superior communication skills.

This training course will feature:

  • Dynamic development of your communication skills
  • Incisive ways to examine yourself and your strengths and weaknesses
  • Discovering how to use motivational coaching methods
  • Expanding your abilities to provide feedback in an emotionally intelligent way
  • Enhancing your personal and people management skills

Training Objectives

By the end of this training course, participants will be able to:

  • Understand the principles of effective feedback
  • Understand how to communicate effectively with all people
  • Develop skills in motivational coaching
  • Set effective performance goals
  • Understand and remove communication barriers

Training Methodology

This Giving and Receiving Feedback training course will utilise various proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This practical and hands-on course will include interactive exercises, games, roleplays, video analysis and case studies, visual presentation, and group teamwork.

Who should Attend?

This training course is suitable for a wide range of professionals but will greatly benefit:

  • Anyone who gives and receives feedback
  • Team leaders, supervisors, section heads and managers
  • Technical professionals moving into management positions
  • Professionals who want to improve their interpersonal skills
  • Anyone who wants to become an effective leader in their work role

Course Outline

Day One: The Principles of Effective Feedback
  • Understanding feedback – why it matters
  • Human behaviour – an introduction
  • Emotional Intelligence (EI) – an introduction
  • Giving feedback using EI
  • A personal career SWOT analysis
Day Two: Improved Communication Skills
  • Active listening
  • Questioning techniques
  • Understanding your communication style
  • Language - verbal and non-verbal (body language)
  • The SOLER Model for improved communication
Day Three: Giving and Receiving Feedback – The Essentials
  • Making performance appraisal work
  • Preparing for appraisal meetings
  • Setting SMART Goals
  • Dealing with poor performance
  • Personal Improvement Planning (PIP)
Day Four: Motivational Coaching Skills
  • Distinguishing between coaching, mentoring, and training
  • Key coaching skills
  • Motivational coaching skills
  • PKP and Cause and Effect
  • Coaching practice
Day Five: Effective Teamwork Feedback
  • The psychology of the group
  • The Stages of Team Development
  • Evaluating Team Performance
  • Avoiding groupthink
  • Your Personal Action Plan

Certificates

  • Copex Certificate of Attendance will be provided to delegates who attend and complete the course
Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

What is COPEX?

COPEX stands for “Competency Enhancement Programs” These courses are designed to develop and enhance the skills and knowledge of professionals across various sectors.

What are the benefits of attending COPEX training courses?

Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
Career Advancement: Improve your career prospects and increase your earning potential.
Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.

What makes COPEX training courses unique?

Experienced Instructors: Courses are delivered by highly qualified and experienced instructors with industry expertise.
Interactive Learning: Engaging and interactive learning methods, including workshops, simulations, case studies, and group discussions.
Practical Application: Focus on practical skills and real-world applications, enabling you to apply your learning immediately.
Flexible Learning Options: A variety of course formats available, including classroom training, online courses, and blended learning.
Certification & Recognition: Upon successful completion, you may receive industry-recognized certifications.

What is the cost of COPEX training courses?

The cost of COPEX training courses varies depending on the course duration, content, and delivery method.

How can I register?

There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750

When will I receive the confirmation for my registration/s?

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

What is included in the training fee?

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

What are the available payment methods?

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

How many hours per day, and what are the timings of your training courses?

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

Where do you usually hold your training courses?

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Do you provide hotel booking assistance to your delegates?

Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates

In case of failure to attend, what is your cancellation policy?

Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

What will I receive after the training course?

Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.

We can customize this
training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.
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