A Highly Interactive Training Course On

Mastering Personal & Interpersonal Skills

Key Communication Skills for Building Productive Working Relationship

02-06 Dec 2024
Barcelona
$5,950
13-17 Jan 2025
Dubai
$5,950
21-25 Apr 2025
London
$5,950
02-06 Jun 2025
London
$5,950
25-29 Aug 2025
Dubai
$5,950
29 Sep-03 Oct 2025
Dubai
$5,950
08-12 Dec 2025
Barcelona
$5,950

Course Overview

Are you still stuck in outdated management practices?

The reality is straightforward: people are more motivated and productive when they work for managers they like and respect. The era of ruling by fear is over. Studies consistently show that focusing on personal and interpersonal skills significantly boosts employee engagement, leading to increased productivity, reduced absenteeism, higher job satisfaction, fewer conflicts, and greater innovation.

This Mastering Personal & Interpersonal Skills training course is a masterclass in personal and interpersonal skills, designed to help you master the art of interacting effectively with others. You will learn how to engage and inspire your team, motivate individuals, coach performance, and address underperformance. The tools and techniques you acquire will serve you well in both your professional and personal life.

Since working with others is an inevitable part of life, why not excel at it? This course will equip you with practical skills to win people over and align them with your vision.

Training Objectives

By attending this COPEX training course, delegates will be able to:

  • Vastly improve your personal and inter-personal skills
  • Be able coach and inspire a team
  • Be able to read and understand body language signals
  • Deal with people with difficult attitudes
  • Deal with conflict situations head on with confidence
  • Gain the respect and trust of others

Who should Attend?

This COPEX training course is suitable for anyone who is looking to boost their level of management and leadership skills by mastering personal and inter-personal skills. If your role is to get results through people, then this course is a must

  • Aspiring leaders of the future
  • Team leaders
  • Managers
  • Engineers
  • Supervisors

Training Outline

Day One: Communicating Effectively in Writing
  • Writing for your reader: the 12 golden rules of writing so people pay attention, understand and act on your words
  • Using the inverted pyramid structure and covering the essential 5W’s – what, where, when, why, who – and how
  • Clearly signalling the action you want people to take after reading your letter, email, report, or other written words
  • Gold standard letter writing: improving structure, readability and responses
  • Email etiquette: 25 tips to improve how people read and interpret your emails
  • Powerful reports: structuring reports so readers can easily find the information they are interested in
Day Two: Communicating Effectively Face-to-face
  • Creating and delivering presentations and speeches that keep audiences riveted and lead to action
  • Presenting with impact: personal image, tone of voice, body language, overcoming nerves
  • Giving feedback: understanding when and how to give constructive feedback
  • Receiving feedback positively so it is useful and helpful
  • Managing upwards: communicating needs upwards and winning support from more senior managers
  • Building personal credibility with more senior managers through lots of positive interactions
Day Three: Improving Relationships with Team Members
  • Active listening: paying attention to words and body language
  • Asking good questions and listening to answers, checking understanding and reframing
  • Distilling, explaining, articulating: presenting complex information and ideas clearly without dumbing them down
  • Using metaphors, imagery, stories and analogies to explain complex topics
  • Contributing to discussion and debate: ensuring everyone contributes and respects different viewpoints
  • Aiming for commitment, not just agreement
Day Four: Working with Other Teams and Suppliers
  • Collaborating: sharing and encouraging others to share ideas and information
  • Developing a collaborative mindset
  • Win win negotiations: essential core skills and knowledge for negotiating
  • Four approaches for achieving outcomes people commit to and deliver
  • Building consensus: reaching agreement during decision making that everyone is willing to support
  • Four techniques for involving everyone in decision making and ensuring they feel ownership of the final decision
Day Five: Authenticity and Personal Effectiveness
  • Assertiveness in practice: projecting self-confidence and respect for others in meetings, on the phone and online
  • Understanding when to say yes and no, giving and receiving criticism, handling negative feelings
  • Managing difficult people and coping in difficult situations
  • Understanding our own assertiveness style and making adjustments so we get what we want from meetings and discussions
  • Developing an assertiveness style that is authentic for our personality and culture
  • Action planning

Certificates

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

We can customize this
training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.
Learn More About In-house Training

Got some questions? Look here.

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

How can I register?

There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750

When will I receive the confirmation for my registration/s?

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

What is included in the training fee?

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

What are the available payment methods?

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

How many hours per day, and what are the timings of your training courses?

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

Where do you usually hold your training courses?

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Do you provide hotel booking assistance to your delegates?

Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates

In case of failure to attend, what is your cancellation policy?

Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

What will I receive after the training course?

Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.