A Highly Interactive Training Course On
Mastering Personal & Interpersonal Skills
Key Communication Skills for Building Productive Working Relationship
Upcoming Sessions
Course Introduction
Are you still stuck in outdated management practices?
The reality is straightforward: people are more motivated and productive when they work for managers they like and respect. The era of ruling by fear is over. Studies consistently show that focusing on personal and interpersonal skills significantly boosts employee engagement, leading to increased productivity, reduced absenteeism, higher job satisfaction, fewer conflicts, and greater innovation.
This Mastering Personal & Interpersonal Skills training course is a masterclass in personal and interpersonal skills, designed to help you master the art of interacting effectively with others. You will learn how to engage and inspire your team, motivate individuals, coach performance, and address underperformance. The tools and techniques you acquire will serve you well in both your professional and personal life.
Since working with others is an inevitable part of life, why not excel at it? This course will equip you with practical skills to win people over and align them with your vision.
Training Objectives
By attending this COPEX training course, delegates will be able to:
- Vastly improve your personal and inter-personal skills
- Be able coach and inspire a team
- Be able to read and understand body language signals
- Deal with people with difficult attitudes
- Deal with conflict situations head on with confidence
- Gain the respect and trust of others
Who should Attend?
This COPEX training course is suitable for anyone who is looking to boost their level of management and leadership skills by mastering personal and inter-personal skills. If your role is to get results through people, then this course is a must
- Aspiring leaders of the future
- Team leaders
- Managers
- Engineers
- Supervisors
Course Outline
- Writing for your reader: the 12 golden rules of writing so people pay attention, understand and act on your words
- Using the inverted pyramid structure and covering the essential 5W’s – what, where, when, why, who – and how
- Clearly signalling the action you want people to take after reading your letter, email, report, or other written words
- Gold standard letter writing: improving structure, readability and responses
- Email etiquette: 25 tips to improve how people read and interpret your emails
- Powerful reports: structuring reports so readers can easily find the information they are interested in
- Creating and delivering presentations and speeches that keep audiences riveted and lead to action
- Presenting with impact: personal image, tone of voice, body language, overcoming nerves
- Giving feedback: understanding when and how to give constructive feedback
- Receiving feedback positively so it is useful and helpful
- Managing upwards: communicating needs upwards and winning support from more senior managers
- Building personal credibility with more senior managers through lots of positive interactions
- Active listening: paying attention to words and body language
- Asking good questions and listening to answers, checking understanding and reframing
- Distilling, explaining, articulating: presenting complex information and ideas clearly without dumbing them down
- Using metaphors, imagery, stories and analogies to explain complex topics
- Contributing to discussion and debate: ensuring everyone contributes and respects different viewpoints
- Aiming for commitment, not just agreement
- Collaborating: sharing and encouraging others to share ideas and information
- Developing a collaborative mindset
- Win win negotiations: essential core skills and knowledge for negotiating
- Four approaches for achieving outcomes people commit to and deliver
- Building consensus: reaching agreement during decision making that everyone is willing to support
- Four techniques for involving everyone in decision making and ensuring they feel ownership of the final decision
- Assertiveness in practice: projecting self-confidence and respect for others in meetings, on the phone and online
- Understanding when to say yes and no, giving and receiving criticism, handling negative feelings
- Managing difficult people and coping in difficult situations
- Understanding our own assertiveness style and making adjustments so we get what we want from meetings and discussions
- Developing an assertiveness style that is authentic for our personality and culture
- Action planning
Certificates
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.
Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.
Frequently Asked Questions
This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.
Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
Career Advancement: Improve your career prospects and increase your earning potential.
Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.
Experienced Instructors: Courses are delivered by highly qualified and experienced instructors with industry expertise.
Interactive Learning: Engaging and interactive learning methods, including workshops, simulations, case studies, and group discussions.
Practical Application: Focus on practical skills and real-world applications, enabling you to apply your learning immediately.
Flexible Learning Options: A variety of course formats available, including classroom training, online courses, and blended learning.
Certification & Recognition: Upon successful completion, you may receive industry-recognized certifications.
There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750
Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.
Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.
The training course fee can be settled by either:
- Bank transfer
- Credit Card
Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.
Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.
Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates
Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.
Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.
We can customize this
training course for you!
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