A Highly Interactive Training Course On

Enhancing Customer Satisfaction and Loyalty with ISO 10001-10004 Compliance

Classroom Sessions
21-25 Apr 2025
Dubai
$5,950
25-29 Aug 2025
Dubai
$5,950

Course Introduction

In today’s competitive business environment, ensuring customer satisfaction and loyalty is crucial for organizational success. To support you in achieving and sustaining high levels of customer satisfaction while adhering to international standards, we offer this detailed training program on Enhancing Customer Satisfaction and Loyalty with ISO 10001-10004 Compliance. This Enhancing Customer Satisfaction and Loyalty with ISO 10001-10004 Compliance training course is designed to equip you with the knowledge and skills required to align your organization’s practices with ISO 10001-10004 standards, thereby building stronger customer trust and loyalty.

Training Objectives

By the end of this training course, participants will be able to: 

  • Understand the principles and requirements of ISO 10001-10004 standards
  • Develop and implement Codes of Conduct for customer satisfaction in line with ISO 10001
  • Effectively handle customer complaints and implement ISO 10002 compliant processes
  • Resolve customer disputes using ISO 10003 guidelines
  • Monitor and measure customer satisfaction using ISO 10004 methodologies
  • Implement continuous improvement strategies to enhance customer loyalty

Training Methodology

This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. The facilitator will provide interactive presentation that incorporates slides, videos, group discussion, and practical exercises to examine all aspects of the topic.

Who should Attend?

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Quality managers and executives
  • Customer service managers and representatives
  • Compliance officers
  • Business process improvement specialists
  • Sales and marketing professionals
  • Anyone responsible for ensuring customer satisfaction and loyalty within their organization

Course Outline

Day One: Introduction to ISO 10001-10004 and Customer Satisfaction Concepts
  • Welcome and Course Overview
  • Understanding the Importance of Customer Satisfaction
  • Introduction to ISO 10001-10004 Standards
  • Benefits of ISO 10001-10004 Compliance
  • Principles of Customer-Centric Organizations
Day Two: ISO 10001 - Establishing Codes of Conduct for Customer Satisfaction
  • Review of ISO 10001 Requirements and Guidelines
  • Developing Codes of Conduct for Customer Satisfaction
  • Case Studies and Best Practices
  • Implementing and Communicating Codes of Conduct
  • Ensuring Compliance and Monitoring
Day Three: ISO 10002 - Handling Customer Complaints Effectively
  • Introduction to ISO 10002 Requirements and Framework
  • Customer Complaints Handling Process
  • Root Cause Analysis Techniques
  • Developing Effective Complaint Resolution Strategies
  • Corrective Action Planning
Day Four: ISO 10003 - Resolving Customer Disputes with ISO Standards
  • ISO 10003: Requirements and Principles
  • Dispute Resolution Procedures and Techniques
  • Mediation and Arbitration
  • Practical Application of ISO 10003 Guidelines
  • Real-Life Dispute Resolution Scenarios
Day Five: ISO 10004 - Monitoring and Measuring Customer Satisfaction
  • ISO 10004 Guidelines and Framework
  • Designing Effective Customer Feedback Surveys
  • Data Analysis and Performance Metrics
  • Collecting and Analyzing Customer Feedback
  • Continuous Improvement Strategies
  • Course Review and Key Takeaways

Certificates

  • Copex Certificate of Attendance will be provided to delegates who attend and complete the course.
Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

What is COPEX?

COPEX stands for “Competency Enhancement Programs” These courses are designed to develop and enhance the skills and knowledge of professionals across various sectors.

What are the benefits of attending COPEX training courses?

Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
Career Advancement: Improve your career prospects and increase your earning potential.
Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.

What makes COPEX training courses unique?

Experienced Instructors: Courses are delivered by highly qualified and experienced instructors with industry expertise.
Interactive Learning: Engaging and interactive learning methods, including workshops, simulations, case studies, and group discussions.
Practical Application: Focus on practical skills and real-world applications, enabling you to apply your learning immediately.
Flexible Learning Options: A variety of course formats available, including classroom training, online courses, and blended learning.
Certification & Recognition: Upon successful completion, you may receive industry-recognized certifications.

What is the cost of COPEX training courses?

The cost of COPEX training courses varies depending on the course duration, content, and delivery method.

How can I register?

There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750

When will I receive the confirmation for my registration/s?

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

What is included in the training fee?

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

What are the available payment methods?

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

How many hours per day, and what are the timings of your training courses?

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

Where do you usually hold your training courses?

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Do you provide hotel booking assistance to your delegates?

Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates

In case of failure to attend, what is your cancellation policy?

Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

What will I receive after the training course?

Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.

We can customize this
training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.
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