
A Highly Interactive Training Course On
Continuous Innovation & Process Improvement
Innovating Through Radical and Incremental Change
Upcoming Sessions
Course Introduction
Innovation is essential to stay competitive, yet many organizations struggle to practice it effectively. Executives and business leaders must continually seek new ways to enhance business operations, improve processes, innovate products and services, and create novel organizational solutions. This Continuous Innovation & Process Improvement training course aims to equip leaders with the skills to drive deliberate and proactive innovation across all areas of their organization. Beyond focusing on product and client-service innovation, we also explore internal production and process improvements, ensuring a comprehensive approach to fostering innovation in every aspect of the business.
Training Objectives
By attending this COPEX training course, you should achieve these goals:
- Appreciation for Continuous Improvement and Innovation
- Skills, Knowledge and Attitudes to Plan, Organize, Conduct, Control, and Evaluate Planned, Deliberate Change Based on Continuous Process and Product Improvements
- Skills to Search for Changes in the External and Internal Business Environments with a View to Finding Opportunities for Performance Improvement or Innovation
- Understanding and Applying the Full Process of Continuous Improvement and Innovation
- Appreciation for Leadership, Focus, Learning, Trial and Error, and Adjustment
Who should Attend?
This COPEX training course is suitable for:
- Line and Functional Managers, Professionals Responsible for Strategy, Marketing, Business Development, Operations, HR, Product Development, and Other Functional Departments Within Businesses and Other Organisations
- Intermediate and Advanced Level Managers, Team Leaders and Supervisors Within All Sectors, Private and Public, Profit and Not-for-Profit
Course Outline
- Background to the Quality movement
- Process Evolution (continuous) or Revolution (step change) Improvement
- Strategic choices: Meeting the Customers’ Needs
- Sources of change in the external and internal environments
- Innovation from Creative Destruction
- Why organisations fail
- Managing different types of change
- Problem-solving vs. performance-improvement vs. innovation
- The problem solving cycle
- Problem identification techniques: 5 Why’s, Root Cause analysis
- Questioning techniques: solving the right problem
- Problem solving techniques: SSM, CATWOE, Mind maps, brainstorming
- Maintaining focus on objectives and outcomes
- Aligning business processes to deliverables
- Process mapping and business process management
- Cost of poor quality: Value chain analysis
- Roles in change & improvement initiatives
- Fail fast: conducting test/pilot projects
- Governance structures to deliver improvement
- Performance metrics and measurement
- Evaluating and comparing results
- Creative methods: lateral thinking, Delphi
- Coaching techniques: Lean Six Sigma, Kaizen, TQM
- Juran’s spiral of progress: monitor, review, report, adapt
- Go/no go and resource decisions
- Dealing with the unexpected and obstacles
- Setting the example and leading the charge
- How change and learning occur
- Motivation and morale in a world of constant and never-ending change
- Overcoming resistance to change - why innovating is hard
Providers and Associations



Certificates
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
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COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.
Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.
Frequently Asked Questions
This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.
COPEX stands for “The Centre for Operations & Procurement Excellence”. Our courses are designed to develop and enhance the skills and knowledge of professionals across various sectors.
Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
Career Advancement: Improve your career prospects and increase your earning potential.
Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.
Experienced Instructors: Courses are delivered by highly qualified and experienced instructors with industry expertise.
Interactive Learning: Engaging and interactive learning methods, including workshops, simulations, case studies, and group discussions.
Practical Application: Focus on practical skills and real-world applications, enabling you to apply your learning immediately.
Flexible Learning Options: A variety of course formats available, including classroom training, online courses, and blended learning.
Certification & Recognition: Upon successful completion, you may receive industry-recognized certifications.
The cost of COPEX training courses varies depending on the course duration, content, and delivery method.
There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to reg@copextraining.com
Telephone – +971 4 368 6886 or +971 50 106 2750
Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.
Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.
The training course fee can be settled by either:
- Bank transfer
- Credit Card
Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.
Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.
Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates
Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.
Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.

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