Name: Competency Based Management and Personal Effectiveness Training Course
Rating: 4.7 (1076 reviews)

We regret to inform you that there are currently no scheduled sessions for this course, so please let us know your preferred date and location and we will contact you soon.

Course Introduction

This 10 day Course will show you not only how to use competencies to deliver real, qualified improvements in terms of productivity and individual performance but also how to build and project a self-confident image that ensures the effective delivery of a competency based approach. Competencies are used to define desirable behaviour and then introduce improvements in selection, assessment, talent management and retention, performance management and employee development.

This training course teaches delegates on how to create better relationships with key people, and polish their communication skills to directly influence individual and organisational performance. The effective HR manager owes much of their personal success to interpersonal effectiveness as well as the ability to objectively set performance standards and goals. Effective HR and line managers have the capacity to work with others to get things done.

This training course will take delegates through the integrated process of implementing competency-based HR in your organisation by applying the competency framework to basic HR functions, ensuring that the right people are in the right jobs and are developed and motivated in the right way. The range of applications of competencies will also be explored including using competencies as key elements in succession planning and the management of values.

This training course will feature:

Ideas on how to build HR practices that support organisation strategy
Practical ways to optimise the contribution of everyone in the organisation
Processes for talent management and succession planning
Techniques for motivating and empowering employees
The components of effective communication at individual and group level
Methods for developing strong work relationships including group dynamics
How to maximise personal empowerment and productivity

Objectives

By the end of this training course, participants will be able to:

Manage the distinction between competencies, skills and tasks
Differentiate between Leadership, Technical and Behavioural competencies
Link competencies to organisational objectives and values and of HR processes
Define the keys to communicating honestly, directly, and professionally
Employ the interpersonal behaviors that nurture good working relations
Identify the principle elements of teams, their types and stages of development
Apply communication skills and strategies to negotiation positive conflict outcomes for all parties

Training Methodology

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a range of interactive activities - group and individual exercises, videos, case studies and discussions.

There will also be presentations from, and facilitated discussions with, the course leader who is an HR professional and has many years’ experience of using competencies in a range of applications and developing personal effectiveness. Each day will end with delegates reflecting on the messages from the day and completing a summary of what has been learned that day and how the learning will be transferred back to the workplace.

Who Should Attend?

This training course is suitable to a wide range of professionals but will greatly benefit varied groups of delegates including those with Managerial or Supervisory responsibility and HR professionals, and this includes:

Those who want to learn the skills involved in improving relations at work, productivity or behaviour
Those who are responsible for managing or supervising any type of person, group or team
HR and Employee Relations professionals who are responsible for the design and delivery of competency-based HR programs
Professionals who would like to improve their self-management and personal effectiveness
Professionals who would like to improve their interpersonal relationships, communications and trust-building skills

Course Outline

Day 1: The Links between HR and Competencies

What support should managers, team leaders and supervisors get from HR?
Values, Strategy and HR
Different methods of developing a competency
An HR Management Framework Based on Competencies
Technical, Behavioural and Leadership Competencies

Day 2: Competencies and Recruitment

Competency design – definitions, negative indicators, positive indicators
Recruitment and Selection
Adapting a competency framework for use in recruitment
The use of assessment centres in recruitment
Induction, orientation and personal development

Day 3: Performance Management

Using competencies in performance management
The stages of performance management: agreeing objectives, giving feedback, coaching, appraisal
Termly reviews of performance
Links to pay scheme
Introducing a performance management process

Day 4: Talent Management

Talent Strategy and Planning
Developing and Deploying Talent
Retaining Talent
Acquiring Talent
Succession Planning

Day 5: Shaping Behaviour and Managing Culture

Motivation
Extrinsic and Intrinsic Reward
Empowerment and Accountability
Self Assessment
360° degree feedback

Day 6: The Core Interpersonal Skill

Person-to-person communication
Barriers to effective communication
Non-verbal communication
The Active listening model
Styles of communication
Preparing and delivering great presentations

Day 7: Building Winning Working Relationships

The TRUST Factor
Avoiding the collusion phenomenon
A Change Of Heart
Interpersonal Dialogue: Core Principles
Understand the definition and meaning of interpersonal
Harnessing harmful behavior

Day 8: Understanding Groups and Team Dynamics

High performing teams vs. traditional work group
The three elements of high performance teams
Understanding the types of teams
The stages of team development
Team member styles
Capitalizing on the team player styles within your team

Day 9: Teamwork and Collaboration

Giving and receiving effective feedback
Dealing with conflict Constructively
Symptoms of conflict situations
Getting to win-win
Understanding team player styles
Fostering and encouraging team creativity

Day 10: Increasing Personal Productivity

Growing your personal power
Achieving emotional excellence inner mastery
Our time and your life
Growing personal productivity
Direction through personal Integrity
Designing a strategic plan for your life and career

Certificate

Copex Certificate of Attendance will be provided to delegates who attend and complete the course

Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Related Categories

Leadership & Management 10-Day Training Courses

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
Career Advancement: Improve your career prospects and increase your earning potential.
Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.

Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

The training course fee can be settled by either:

Bank transfer
Credit Card

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

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