Name: Certificate in Alternative Dispute Resolution Training Course
Rating: 4.7 (1076 reviews)

Certificate in Alternative Dispute Resolution

We regret to inform you that there are currently no scheduled sessions for this course, so please let us know your preferred date and location and we will contact you soon.

Course Introduction

Alternative Dispute Resolution (ADR) encompasses structured methods such as mediation, arbitration and conciliation that help parties resolve disputes without going to court. Mediation involves an impartial third party who facilitates constructive dialogue and negotiation, helping those in conflict reach a voluntary and mutually acceptable agreement. The mediator is trained to guide the process while upholding key principles including impartiality, integrity, fairness, and confidentiality. At its core, mediation is a structured negotiation supported by a neutral facilitator.

This Certificate in Alternative Dispute Resolution training course introduces participants to the core principles, processes, and practical techniques of ADR, with a particular focus on mediation. Through case studies, group work and guided exercises, participants will learn how to identify appropriate situations for ADR, understand the roles and responsibilities of mediators, and develop the communication and facilitation skills needed to support resolution. The course provides a foundation for those seeking to apply ADR approaches in workplace, stakeholder, or commercial settings.

This training course will feature:

ADR Overview
Mediation fundamentals
Essential training in conflict resolution methods
Skills development towards formal accreditation as a mediator

Objectives

By the end of this training course, participants will be able to:

Describe the key theories, principles and methods underpinning ADR
Demonstrate basic ADR techniques appropriate for resolving disputes
Apply the five-stage workplace mediation process to typical conflict scenarios
Explain the essential elements of formulating clear and sustainable mediation agreements
Reflect on personal strengths and limitations in conducting ADR sessions

Training Methodology

Case study, small group work, facilitated exercises and feedback to facilitate learning. The teaching style is highly experiential. The best way to learn to mediate is by doing it. Accordingly, participants will spend approximately one-third of their time in role plays. Lectures are mixed with exercises. Feedback from participants will reinforce the value of the role plays.

Who Should Attend?

This training course is suitable to a wide range of professionals but will greatly benefit:

Legal Leads
Human Resource (HR) Professionals
Anyone responsible for managing conflict or implementing ADR
Those wishing to work towards formal certification as a Mediator

Course Outline

Day 1: Introduction to ADR

Introduction to Alternative Dispute Resolution (ADR)
Overview of ADR methods
Understanding the differences between mediation, arbitration & conciliation
Causes and Dynamics of Workplace Conflict
Understanding your preferences in resolving conflict (TKI Assessment)

Day 2: Introduction to Mediation Theory & Practice

The workplace mediation process
Issues Suitable for Mediation
The Mediator’s role
The 5-step framework for effective mediation
Impartiality and ethics

Day 3: Key Skills Development

Advanced negotiation techniques
Reframing techniques
Communication skills for ADR
Reaching and formalising agreements
Personal action planning

Providers and Associations

Certificate

COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Related Categories

Leadership & Management

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Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

The training course fee can be settled by either:

Bank transfer
Credit Card

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

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