Why Choose this Training Course?
Recent research has revealed a stark contrast between 'Trust Leaders' and 'Trust Laggards' in the business world. Trust Leaders, the top 10% of companies where employees have high trust in their leaders and the organization, significantly outperform their counterparts. They are over two and a half times more likely to achieve revenue growth and excel in key areas such as customer loyalty, market position, ethical behavior, and profit growth. This success stems from their ability to cultivate a culture of high trust through specific, effective behaviors.
The Building Workplace Trust training course is tailored to help organizations transition from Trust Laggards to Trust Leaders by pinpointing the critical trust-building behaviors that drive success. Participants will gain insights into the actions and practices necessary for fostering a high-trust environment. The course emphasizes integrating these behaviors into leadership and management styles to enhance team engagement and motivation.
By applying the principles learned in this training, leaders can significantly boost their organization’s performance. The course offers practical tools and strategies to develop and sustain trust, leading to improved team dynamics and overall business results.
This COPEX training course will feature:
- Organizations that have successfully built trust
- Ways to avoid breaking trust
- Using the skills of deep listening and transparent communication to build trust
- Showing personal leadership and role modelling to build trust
- How to build a culture of trust across the organization
What are the Goals?
By attending this COPEX training course, delegates will be able to:
- Apply the skills necessary to increase employee trust in your leadership
- Effectively use methods to ensure employees are engaged and committed to company and team objectives
- Motivate and engage colleagues to gain their commitment and support
- Use positive communication and influencing techniques to ensure employee engagement is optimized
- Start the process of building a culture of trust in your organization
Who is this Training Course for?
This COPEX training course is suitable to a wide range of professionals but will greatly benefit:
- Management professionals seeking to improve their leadership skills
- Team Leaders seeking to build a strong loyal team
- Leaders who are seeking to transform the culture of their organisation
- Change managers tasked with transforming the culture of their organisation
Course Outline
Day One: What is Trust and How Does it Impact Organizational Effectiveness?
- Trust as a Value: Its Origins and Connections
- What the Research on Trust-Building Tells us?
- Employee Engagement Studies about Trust
- Causes of Trust Breakdown
- Trust Benefits of Organizations with its High Levels
- How Do You View People and How that Influences Trust?
Day Two: Trust Building Skills - Workshop 1
- Deep Listening to Gain Respect
- Avoid Misunderstandings: Reflecting, and Summarizing
- Writing for Transparency: Do’s and Don’ts
- Presenting for Transparency: Techniques, Do’s and Don’ts
- Building Rapport and Respect
- Understanding Others’ Values
Day Three: Trust Building Skills Workshop 2
- Letting Go: Control and Delegation Skills
- Using Situational Leadership in Trust and Staff Independency
- Being Assertive and Respected in Challenging Poor Behavior
- Coaching People to Take Personal Responsibility
- Using Clarity and Honesty in Communication
- Positive Feedback and Effort Appreciation
Day Four: Leadership Role in Trust Building
- Values-Driven and Authentic Leadership Among Teams
- Practice Public Accountability and Integrity
- The Power of Shadow for Leaders
- Motivation Techniques to Stimulate Trust
- Persuasion Skills and Techniques for Staff Buy-In
Day Five: Building a Culture of Trust in the Organization
- What is Culture?
- Building Culture Techniques at the Organization
- What Do Others Do to Build Culture?
- Develop a Team Vision, Mission, and Values
- Build a Team Culture of Inclusion
- Change Management Journey Towards Trust
The Certificate
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
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