A Highly Interactive Training Course On

Achieving Administrative Excellence

Managing the Office of the Future

28 Apr-02 May 2025
Dubai
$5,950
 
23-27 Jun 2025
Dubai
$5,950
 
15-19 Sep 2025
Dubai
$5,950
 
07-11 Jul 2025
Online
$3,950
 
13-17 Oct 2025
Online
$3,950
 

Course Overview

Achieving administrative excellence requires the capacity to handle multiple roles, manage high-level responsibilities, and maintain both speed and accuracy. Organizing various aspects of your professional life, such as workspaces, meetings, and travel plans, while also keeping executives organized, demands a diverse set of skills and qualities. The Achieving Administrative Excellence training course addresses the practical knowledge necessary to excel in a dynamic, multifaceted role, alongside fostering the mindset, confidence, and composure needed to effectively manage oneself, work tasks, and professional relationships.

Training Objectives

By attending this COPEX training course you should achieve these goals:

  • Work Smarter and Leverage Their Time to Get Things Done Quicker
  • Set and Achieve Short and Long Term Goals, as Well as Arranging Meetings, Projects and Events Successfully
  • Communicate Confidently and Clearly at All Levels
  • Present Themselves Professionally in Meetings and Presentations
  • Organise Themselves, Their Office, and Their Executives More Effectively

Who should Attend?

This training course is suitable for a wide range of professionals but will greatly benefit:

  • Office Managers or Coordinators
  • Executive Secretaries
  • Administrative Assistants
  • Administrative Managers
  • Executive Assistants

Training Outline

Day One: Mastering your Workload
  • What is your personal and work vision?
  • The secrets to working smarter rather than harder
  • Achieving long and short term goals through proper scheduling and prioritizing
  • Setting up administrative systems and procedures that work
  • Time Management secrets to adopt and time wasters to avoid
  • The latest technology to help you achieve administrative excellence
Day Two: Essential Communication Skills
  • Common communication styles
  • How to be an assertive communicator
  • How to set boundaries without saying "no"
  • Understanding different personality types
  • Dealing with difficult personalities and situations
  • Emotional intelligence at work
  • Avoiding ego games and unnecessary conflicts
Day Three: Working with your Boss and your Team
  • Managing administrative responsibilities in the virtual work place
  • Developing a strategic partnership with your boss
  • Keeping on top of calendars, appointments and schedules
  • Making travel and accommodation arrangements
  • Preparing the office and tasks for your absence – holiday or lockdown
  • Organising, attending and minuting meetings – online and in person
Day Four: Professionalism in the Workplace
  • Handling the Phone Professionally –  avoiding common mistakes we all make
  • Writing friendly and professional emails
  • Social media and technology savviness
  • Mind Mapping for organising and planning
  • Event planning – Small and medium sized project planning basics
  • Making confident, clear presentations – on line or in person
  • Maintaining your professional image – even whilst working at home
Day Five: Self and Stress Management
  • Managing your responsibilities, roles, resources and relationships from the inside-out
  • The power of the sub-consciousness
  • How to remain motivated and passionate about work in times of uncertainty
  • Handling stress and pressure and anger at work
  • Work life balance – how to achieve it
  • Taking care of yourself and others without burn out
  • Where to go from here – continuing professional development

Certificates

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

We can customize this
training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.
Request In-house

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

How can I register?

There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750

When will I receive the confirmation for my registration/s?

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

What is included in the training fee?

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

What are the available payment methods?

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

How many hours per day, and what are the timings of your training courses?

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

Where do you usually hold your training courses?

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Do you provide hotel booking assistance to your delegates?

Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates

In case of failure to attend, what is your cancellation policy?

Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

What will I receive after the training course?

Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.