Why Choose this Training Course?
Administrative excellence comes from the ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy. Organising all the pieces and parts of your professional life – from work spaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes. This COPEX training course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mind-set, confidence and calmness to manage yourself, your work and your working relationships.
What are the Goals?
By attending this COPEX training course you should achieve these goals:
- Work Smarter and Leverage Their Time to Get Things Done Quicker
- Set and Achieve Short and Long Term Goals, as Well as Arranging Meetings, Projects and Events Successfully
- Communicate Confidently and Clearly at All Levels
- Present Themselves Professionally in Meetings and Presentations
- Organise Themselves, Their Office, and Their Executives More Effectively
Who is this Training Course for?
This training course is suitable for a wide range of professionals but will greatly benefit:
- Office Managers or Coordinators
- Executive Secretaries
- Administrative Assistants
- Administrative Managers
- Executive Assistants
- What is your personal and work vision?
- The secrets to working smarter rather than harder
- Achieving long and short term goals through proper scheduling and prioritizing
- Setting up administrative systems and procedures that work
- Time Management secrets to adopt and time wasters to avoid
- The latest technology to help you achieve administrative excellence
- Common communication styles
- How to be an assertive communicator
- How to set boundaries without saying "no"
- Understanding different personality types
- Dealing with difficult personalities and situations
- Emotional intelligence at work
- Avoiding ego games and unnecessary conflicts
- Managing administrative responsibilities in the virtual work place
- Developing a strategic partnership with your boss
- Keeping on top of calendars, appointments and schedules
- Making travel and accommodation arrangements
- Preparing the office and tasks for your absence – holiday or lockdown
- Organising, attending and minuting meetings – online and in person
- Handling the Phone Professionally – avoiding common mistakes we all make
- Writing friendly and professional emails
- Social media and technology savviness
- Mind Mapping for organising and planning
- Event planning – Small and medium sized project planning basics
- Making confident, clear presentations – on line or in person
- Maintaining your professional image – even whilst working at home
- Managing your responsibilities, roles, resources and relationships from the inside-out
- The power of the sub-consciousness
- How to remain motivated and passionate about work in times of uncertainty
- Handling stress and pressure and anger at work
- Work life balance – how to achieve it
- Taking care of yourself and others without burn out
- Where to go from here – continuing professional development
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
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