To become a top office manager, you first need to manage yourself. Only then can you manage your time, tasks, and other people, in order to achieve maximum success. This COPEX training course will help increase your motivation and confidence through understanding of principles and best practices of successful office management. You will learn to prioritise, plan, and solve problems not just to get your work done on time, but to have continuous improvement in productivity. You will learn to communicate more confidently in public, meetings, and with all levels of staff, including managing difficult behaviours. Finally you will gain self management skills which will help you to cope with stress, keep a ‘can do’ positive attitude, and enjoy your job each day no matter what the challenges are.
What are the Goals?
By attending this dynamic and interactive COPEX training course, you will develop the skills and confidence to:
Prioritise and Cope with Multiple Tasks Without Missing Deadlines
Think Like a Manager – Planning, Making Decisions and Solving Problems
Manage Your Thoughts and Feeling, Dramatically Increasing Your Self-Confidence and Self-Empowerment
Communicate Effectively and Assertively at All Levels and in All Situations
Manage Paperwork, Diaries, Meetings, Presentations, and Phones More Effectively
Who is this Training Course for?
This training course is suitable to anyone who works as office personnel as it will help them become more confident and effective at organising their work and their office to achieve maximum out-put with minimal stress.
Further, this is suitable to a wide range of professional, but will greatly benefit:
Supervisors / Team Leaders
Any Individual Working in the Office Support Field
Day One: Time and Task Management
Excellent office management – what does it look, sound and feel like?
The Reality Model – how to get the results you want
10 timeless principles of successful time and life management
Working smarter not harder with high leverage activities
Using technology to manage your time and tasks effectively
Day Two: Self-Management
Overcoming internal blocks, habits and the beliefs that hold you back
Quantum Theory: How we create our own reality with consciousness
How to stop reacting from emotion and start responding with emotional intelligence
Overcoming ego and developing real self-confidence and self esteem
Staying calm and clear in the midst of chaos, conflict and change
Day Three: Communication Skills
Identity different styles of communication in yourself and others
Overcoming fear and becoming a clear and direct communicator
Managing conflicts through a win-win approach
Listening skills – seeking to understand before being understood
Understanding different personality types and how to deal with them
Day Four: Brain Skills
Mind Mapping techniques for every occasion
Planning skills – using a Gannt chart to manage small projects
Creativity and problem solving techniques
Rational and Intuitive Decision-Making tools
Whole Brain development
Day Five: Career Management
Develop your own brand as a professional
Using phone and email and social media effectively
Body Language – understanding others and projecting a positive self-image
Planning and presenting your ideas confidently in front of an audience
Creating excellent power point presentations that people remember
COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
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