Name: The Complete Course on Distribution, Warehouse and Retail Management Training Course
Rating: 4.7 (1076 reviews)

We regret to inform you that there are currently no scheduled sessions for this course, so please let us know your preferred date and location and we will contact you soon.

Course Introduction

Distribution management has been an important feature of industrial and economic life for many years, but it is only recently that it has been recognised as a major function in its own right. Retail management includes all the steps required to bring the customers into the store or on-line portal in order to fulfil their buying needs.

Best-practice warehouses deliver superior customer satisfaction and return on investment by functioning as a tightly-integrated part of a company’s value chain. The purpose of this course is to show how to implement all of the essential tools for the effective management of warehouses and stores. This module includes how to evaluate procedures and how to improve methods by eliminating wasteful activities and excess costs.

This training course will feature:

Understanding the retail environment
Understand how to improve customer satisfaction through distribution management
Appreciate the influence of the supply chain in retail operations
Role of the warehouse in the value chain
Locating, structuring, and operating the warehouse
Know how to operate a retail warehouse

Objectives

By the end of this training course, participants will be able to:

Evaluate procedures, change and improve methods
Eliminate wasteful activities / costs
Carry out efficient picking for e-procurement
Understand distribution methods
Improve customer service
Develop a performance management program to and drive positive change

Training Methodology

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes participants increasing their competencies through a variety of instructional methods including lecture by an experienced practitioner and consultant, exercises and group discussions covering current practices and their relationship to the implementation of new concepts. The trainer will use real-world challenges and solutions, exercises and case studies and an extensive course manual.

Who Should Attend?

This training course is suitable to a wide range of professionals including those who have an intermediate knowledge of the supply chain but will also greatly benefit:

Warehousing professionals
Logistics and transportation professionals
Sourcing, procurement, and supplier management professionals
Retail professionals
All of those who need an understanding of warehousing and distribution concepts that can deliver lasting value for your business

Course Outline

Day 1: Retail Management

Understanding retail
Appreciating the needs and expectations of the customer
Meeting those needs and expectations
Range and scope of retail formats
Understanding how retail outlets operate
Managing people in a retail environment

Day 2: Distribution and Inventory Management

Channels of distribution
Third party versus own account
Improving on-line shopping distribution
Inventory management
Information systems for planning and control

Day 3: The Role of the Warehouse

Why we need a warehouse
What functions they cover
How do they fit into the supply chain
The balance between sorting and storing
Supply / demand variables
ABC Analysis or the 80/20 rule
Throughputs and product formats

Day 4: Layout Options, Methods and Equipment

Receiving options
Storage options
Picking/assembly options
Dispatching options
Organising for flow
Loading bays
Selecting equipment and racking
Implications for warehouse layouts
Operational timings and planning

Day 5: Productivity and Service Levels

Fixed and variable cost
Typical costs involved
A model for understanding the roles of productivity, utilisation, and performance
Setting productivity and cost targets
The importance of having measurements and key indicators of performance
Internal and external customers
Improving outgoing service levels
Effects of substandard service

Day 6: Warehouse Infrastructure Strategies

Warehouse location strategy
Options in warehouse layout and design
Classes of warehouses
Warehouse automation
Information technology (IT) in the warehouse
Industry variations

Day 7: Warehouse Operating Processes and Principles

Key functional processes from receiving to picking and shipping
Optimizing the flow of goods across processes
Advanced processes – break-bulk, cross-docking, mixing, assembly
Cycle counting, conducting a physical inventory audit
Implementing Lean principles in the warehouse
Continuous improvement and managing change

Day 8: Inventory, Analysis, and Product Classification

The function of inventory
Inventory accuracy and control
Handling WIP (Work-In-Progress) inventory
Three-dimensional inventory classification and segmentation (ABC)
Using inventory classification to drive efficiency
Replenishment methods and strategies

Day 9: Leveraging Your Resources and Developing New Capabilities

Managing and incentivizing your people
Employee training and evaluation
The IT environment: your enterprise and the warehouse
Role of the warehouse in the value chain
Outsourcing: risks and opportunities
Supplier collaboration models and strategies

Day 10: Create a World-Class Warehouse with Performance Management and Metrics

Contemporary trends in warehousing
Warehouse best practices and benchmarking
The role of performance management in the warehouse
What should you measure?
Establish an executive dashboard using key performance indicators (KPIs)
Identifying, prioritizing, and implementing improvements

Certificate

Copex Certificate of Attendance will be provided to delegates who attend and complete the course

Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Related Categories

Purchasing & Supply Chain Management 10-Day Training Courses

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Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

The training course fee can be settled by either:

Bank transfer
Credit Card

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

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training course for you!

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