A Highly Interactive Training Course On

Leading Global Organisations

Managing the Complex Challenges of Globalisation

27-31 Jan 2025
Dubai
$5,950
14-18 Apr 2025
Dubai
$5,950
21-25 Jul 2025
Dubai
$5,950
01-05 Sep 2025
Rome
$5,950
03-07 Nov 2025
London
$5,950

Course Overview

Managing global teams, where members operate across various time zones or from diverse cultural backgrounds, presents significant challenges. As leaders, it is crucial to comprehend how cultural factors influence our workforce, customer expectations, and the long-term sustainability of our organization. This understanding allows us to tailor our approach effectively.

The Leading Global Organisations training course offered here equips delegates with essential skills to navigate cultural diversity and overcome the invisible barriers that can divide global teams. Practical tools and techniques are shared for diagnosing cultural dynamics, adopting suitable leadership strategies for virtual teams, and managing differences to foster cohesive, high-performing teams that contribute value to the business. Additionally, the course covers strategies for meeting diverse customer expectations across different countries and developing a pragmatic, actionable global marketing plan.

Training Objectives

By attending this training course delegates will be able to:

  • Recognise and Respond to the Global Challenge Facing Their Organisation
  • Develop a Corporate Culture that Supports High Performance, Loyalty and Motivation
  • Lead a Virtual Team Located in Various Time Zones, Continents and Cultures
  • Understand how to Deliver Customer Expectations in Different Cultures and Countries
  • Develop a Global Marketing Plan Tailored to Customers/Clients in a Variety of Countries

Who should Attend?

This COPEX training course is suitable for:

  • Executives Who Lead Virtual Teams with Members Based in Different Countries, Regions or Time Zones
  • Executives Whose Teams are Expanding into New Markets, Countries or Regions
  • Executives in Companies That are Transforming Into Global Organisations
  • Managers in Global Organisations Who Have Been Identified as Having Potential for Promotion to a Leadership Role

Training Outline

Day One: Understanding the Challenges of Globalisation
  • The biggest challenges facing global businesses over the next 12 months
  • Responding to global business challenges: culture, ethics, legislation and regulation, technical
  • Building a sustainable business in the face of political instability, weather extremes, disruptive technology, declining productivity, falling economic growth
  • Managing uncertainty and embracing change
  • Global sustainability: creating strategic alignment, maximising value and controlling overhead costs
  • Bridging cultures: working between traditional and emerging markets
Day Two: Overcoming Cultural Barriers
  • Corporate global culture versus locally-appropriate cultures in each region
  • Understanding how and when to create one culture from many
  • Leading culture change in global organisations
  • Aligning culture and strategy globally and locally
  • Encouraging respect for diversity and valuing differences
  • Overcoming the barriers of language, misunderstandings and expectations
Day Three: Leading Virtual Global Teams
  • Creating and leading a high-performance team across borders and cultures
  • The skillsets and competencies of successful global leaders
  • Ensuring managers develop the skills to lead in a global organisation
  • Improving the quality and speed of decision making
  • Building relationships of trust in virtual teams
  • Ensuring customer facing front line staff feel supported
Day Four: Meeting Customer Expectations in Different Countries
  • Identifying customer needs in different regions
  • Understanding cultural diversity in creating positive customer experience
  • Adapting customer service to customer service expectations in different cultures
  • Communicating using multiple channels to interact with customers appropriately
  • Using personalisation to improve satisfaction and build loyalty
  • Principles for improving cross-cultural customer interactions
Day Five: International Marketing Across Borders and Cultures
  • Identifying international marketing opportunities
  • Market entry strategy decisions including products and product lines, pricing, distribution and publicity
  • Developing and implementing the international marketing plan
  • The trading environment in Africa, America, Asia Pacific and Europe
  • Action planning

Certificates

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

We can customize this
training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.
Learn More About In-house Training

Got some questions? Look here.

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

How can I register?

There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750

When will I receive the confirmation for my registration/s?

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

What is included in the training fee?

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

What are the available payment methods?

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

How many hours per day, and what are the timings of your training courses?

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

Where do you usually hold your training courses?

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Do you provide hotel booking assistance to your delegates?

Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates

In case of failure to attend, what is your cancellation policy?

Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

What will I receive after the training course?

Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.