Achieving Operational Excellence in Multishift Management

We regret to inform you that there are currently no scheduled sessions for this course, so please let us know your preferred date and location and we will contact you soon.

Course Introduction

This course will reveal how the world's most successful companies manage multiple-shift and 24-hour operations to deliver world-class people and process performance. All industries are highly competitive so in order to compete successfully, 24-hour operations must continuously improve to achieve the highest possible standards at all times.

For a facility to operate safely and efficiently 24/7, it is necessary to apply shift working best practices. Multiple-shift operation poses a challenge because of the potential for fatigue and disconnects caused by the fact that the personnel are changing every few hours. This can result in a significantly increased risk of incidents and operational problems such as reduced throughput, poor communication and increased levels of waste.

This course will feature:

  • Why 24/7 operation needs multiple-shift working
  • How Shift working introduces extra challenges
  • Communication and leadership for shift working
  • Why shift working increases risk from fatigue and at changeover
  • Development of strategies to manage shift risks & issues & become a world-class 24/7 operation

Objectives

By the end of this course, participants will be able to:

  • Recognize and appreciate the issues associated with 24/7 shift operation.
  • Identify strategies to deal with the issues.
  • Benchmark your performance against that of world-class facilities & explore alternative shift schedules.
  • Develop effective Shift Supervisors.
  • Create an Action Plan for continuous improvement back at work.

Training Methodology

This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a combination of lecture, discussion and group/individual activities. Delegates are encouraged to bring specific challenges and issues they are facing to the session for group discussion. In addition, we will discuss Best Practices currently used at participants' companies so that delegates will have the opportunity to learn from numerous sources. Each delegate will develop a personal Action Plan that will help guide future improvement efforts back at work.

Who Should Attend?

This course is suitable to a wide range of professionals but will greatly benefit delegates new to shift working environments, as well as those with many years experience of shift work, from both process and non-process industries, namely:

  • Plant/operations personnel and managers, shift supervisors and shift team leaders
  • Personnel interested in Quality and Quality Assurance
  • Maintenance and Engineering Personnel
  • Training & Development Personnel
  • Personnel from Logistics or Network Support Teams
  • Personnel from Customer Service at any level
  • HR Personnel and those involved in Staff health and welfare at any level

Course Outline

Day 1: Day One Understanding the issues associated with shift working Sharing the specific issues of the course delegates Case Studies

  • Shift Working Self-Assessment - How does your operation measure up?
  • Communication
  • Continuity of operation and Consistency of approach
  • Benchmarking against world-class operations
  • Shift-to-shift handover
  • Fatigue and its consequences and other People issues

Day 2: Day Two Effective Communications, Effective Shift Handover & Continuity of Operation Case Studies

  • Deliver effective management communication to all shifts
  • Improve shift leader-team communications
  • Develop effective interfaces across shifts
  • Best practices for effective shift handover and Start of shift meetings
  • Teamwork
  • Effective standard operating procedures
  • Training and developing Shift Teams

Day 3: Day Three Developing Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations Case Studies

  • Evolution of the role of supervisor
  • Training and developing effective supervisors
  • Benchmarking performance of supervisors
  • Understanding CI
  • Workplace organization, 5S and TPS
  • Management visibility/GEMBA

Day 4: Day Four Dealing with Fatigue, Pros and Cons of Different Shift Systems Case Studies

  • The body clock and circadian rhythms
  • Causes of fatigue & Fatigue Countermeasures
  • Ergonomics
  • History of shift working
  • Alternative Shift Schedules
  • Analysis of delegates' shift schedules and issues

Day 5: Day Five Dealing with People Issues on Shift Applying the Learning - Group Vision and Action Plan Case Studies

  • Managing performance
  • Dealing with poor performance
  • Improving Motivation and Counseling
  • Discipline
  • Consistency of approach

Certificate

  • Copex Certificate of Attendance will be provided to delegates who attend and complete the course.
  • ILM Endorsed Certificate for delegates who successfully attend and pass the required assessment

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Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

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Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

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At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.