Mastering Conflict Management and Resolution

The Mastering Conflict Management and Resolution training course equips professionals with the skills and insights needed to handle workplace conflicts effectively. Participants will learn to identify different types of conflicts, address common challenges, and foster collaborative relationships across teams and departments. This course emphasizes practical techniques that can be applied immediately to promote positive work environments while reducing tension and misunderstanding.

Delegates will also gain a strong understanding of tools and strategies from personal psychology, negotiation, and communication. By integrating these approaches, attendees can turn conflict situations into opportunities for growth, improved decision-making, and stronger organisational cohesion. This training course helps participants create actionable plans that enhance both personal effectiveness and organisational outcomes.

This COPEX training course will cover:

• A clear understanding of conflict and its potential benefits
• Insights into organisational dynamics and personal relationships during change
• Practical psychology, communication, and negotiation tools for resolving disputes
• Core principles and theories of conflict resolution
• Hands-on strategies, plans, and tactics to resolve workplace conflicts

By completing this Conflict Management and Resolution training course, participants will be able to:

• Recognize the root causes and roles of conflict within organisations
• Assess and manage the conflict lifecycle effectively
• Promote inclusive, collaborative practices to prevent disputes from escalating
• Develop and implement actionable conflict resolution plans with measurable outcomes
• Apply proven psychological and negotiation tools to manage disagreements constructively
• Manage personal stress, emotions, and change to maintain professional relationships

This course ensures attendees not only understand the theory behind conflict resolution but also develop the practical skills to implement solutions that benefit both the organisation and individuals.

This Conflict Management and Resolution training course is designed using adult learning principles to ensure maximum understanding, retention, and application of skills. Through a combination of interactive lectures, case studies, and multimedia resources, participants will explore real-world conflict scenarios and effective resolution techniques.

Participants will actively engage in solo, paired, and group exercises to practice resolving conflicts in a professional and confidential environment. Discussions of practical experiences, peer learning, and problem-solving exercises will enable delegates to transfer knowledge directly into their workplace. By combining theory, research, and hands-on practice, attendees gain the confidence to manage disputes constructively and foster collaboration across teams.

This training course on Conflict Management and Resolution is ideal for professionals who manage teams, projects, or relationships across organisations. It is particularly beneficial for individuals responsible for facilitating change, guiding collaboration, or resolving disputes.

Professionals who will benefit include:

• Senior management and directors leading organisational change initiatives
• Human resources and change managers overseeing workforce transitions
• Project managers coordinating complex teams and projects
• Procurement specialists handling supplier and partner relationships
• Sales, marketing, PR, and operations professionals managing internal and external partnerships
• Team leaders and supervisors aiming to enhance workplace collaboration

• COPEX Certificate of Attendance will be provided to delegates who attend and complete the course