Mastering Conflict Management and Resolution

Upcoming Sessions

Classroom sessions
Online sessions

Course Introduction

The Mastering Conflict Management and Resolution training course equips professionals with the skills and insights needed to handle workplace conflicts effectively. Participants will learn to identify different types of conflicts, address common challenges, and foster collaborative relationships across teams and departments. This course emphasizes practical techniques that can be applied immediately to promote positive work environments while reducing tension and misunderstanding.

Delegates will also gain a strong understanding of tools and strategies from personal psychology, negotiation, and communication. By integrating these approaches, attendees can turn conflict situations into opportunities for growth, improved decision-making, and stronger organisational cohesion. This training course helps participants create actionable plans that enhance both personal effectiveness and organisational outcomes.

This COPEX training course will cover:

  • A clear understanding of conflict and its potential benefits
  • Insights into organisational dynamics and personal relationships during change
  • Practical psychology, communication, and negotiation tools for resolving disputes
  • Core principles and theories of conflict resolution
  • Hands-on strategies, plans, and tactics to resolve workplace conflicts

Objectives

By completing this Conflict Management and Resolution training course, participants will be able to:

  • Recognize the root causes and roles of conflict within organisations
  • Assess and manage the conflict lifecycle effectively
  • Promote inclusive, collaborative practices to prevent disputes from escalating
  • Develop and implement actionable conflict resolution plans with measurable outcomes
  • Apply proven psychological and negotiation tools to manage disagreements constructively
  • Manage personal stress, emotions, and change to maintain professional relationships

This course ensures attendees not only understand the theory behind conflict resolution but also develop the practical skills to implement solutions that benefit both the organisation and individuals.

Training Methodology

This Conflict Management and Resolution training course is designed using adult learning principles to ensure maximum understanding, retention, and application of skills. Through a combination of interactive lectures, case studies, and multimedia resources, participants will explore real-world conflict scenarios and effective resolution techniques.

Participants will actively engage in solo, paired, and group exercises to practice resolving conflicts in a professional and confidential environment. Discussions of practical experiences, peer learning, and problem-solving exercises will enable delegates to transfer knowledge directly into their workplace. By combining theory, research, and hands-on practice, attendees gain the confidence to manage disputes constructively and foster collaboration across teams.

Who Should Attend?

This training course on Conflict Management and Resolution is ideal for professionals who manage teams, projects, or relationships across organisations. It is particularly beneficial for individuals responsible for facilitating change, guiding collaboration, or resolving disputes.

Professionals who will benefit include:

  • Senior management and directors leading organisational change initiatives
  • Human resources and change managers overseeing workforce transitions
  • Project managers coordinating complex teams and projects
  • Procurement specialists handling supplier and partner relationships
  • Sales, marketing, PR, and operations professionals managing internal and external partnerships
  • Team leaders and supervisors aiming to enhance workplace collaboration

Course Outline

Day 1: Conflict and Context: Why Disputes Are Needed

  • Defining Conflict and The Need for Some Disagreement
  • Innovation and Change
  • Common Sources of Conflict Within Organisations
  • The Conflict Lifecycle
  • Leader as Mediator and Diplomat in Disputes

Day 2: Communication and Leadership: The Personal Dimension

  • Personal Influence and Persuasion
  • Leading Across Teams and Organisations
  • Advanced Communication Skills.
  • Understanding Personality and Style
  • Emotional Intelligence: Knowing You, Knowing Me.
  • Personal Considerations: Stress & Self-Management in Difficult Situations

Day 3: Problem Solving and Negotiation: Getting to Yes

  • Classic Theories of Negotiation
  • The Art of Listening, Questioning and Finding Real Problems
  • Creating Solutions and Building Agreements
  • Mediation
  • Arbitration
  • Litigation

Day 4: Conflict Resolution Principles

  • Acknowledging The Conflict
  • Taking Control
  • Resolution Frameworks & Difficult Conversations
  • Managing Resolution
  • Building The Culture of Resolution

Day 5: Conflict Resolution Principles

  • The Reality of Failed Resolutions and Options for Escalation
  • Using Conflict Management Tools Everyday
  • Total Conflict Management
  • Preparing Your Plan To Resolve Conflicts
  • Professional Development: Further Skills, Knowledge, Practice

Providers and Associations

Anderson
Aztech Training
Coventry

Certificate

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Related Categories

Leadership & Management Power Skills

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

Yes, and we'd love to make that happen. COPEX  specialises in fully customised in-house training, adapting course content to align with your organisation's unique goals, culture, and industry demands. Get in touch with us directly and we'll craft the right solution for your team.

Yes, the choice is yours. The Mastering Conflict Management and Resolution Training Course  runs in a traditional classroom setting across various international locations, and it's also available as a live online programme for those who prefer to learn from wherever they are. Pick the format that fits your lifestyle and schedule best.

Not at all. The Mastering Conflict Management and Resolution Training Course doors are open to everyone, regardless of your background or how many years you've been in the industry. That said, having some familiarity with the subject area can help you get even more out of the experience.

Our team is available around the clock — 24 hours a day, 7 days a week — ready to answer any question you have. Whether you need help choosing the right course, completing your registration, or sorting out logistics, we're here for you.

Expect an engaging, hands-on journey — not a room full of slides and passive listening. COPEX’s delivery blends presentations with group discussions, real-world case studies, practical exercises, and collaborative workshops. The goal is simple: everything you learn, you can use immediately back at work.

You'll be in good hands. COPEX hosts its courses in premium 4-star and 5-star hotels, with professional, fully equipped training spaces designed for focus and comfort. Throughout each day, you'll enjoy refreshment breaks with coffee and snacks, plus a complimentary lunch following every session.

This Mastering Conflict Management and Resolution Training Course welcomes professionals from all walks of corporate life — whether you're a seasoned manager, an emerging team leader, a subject-matter specialist, or simply someone driven to grow in their field. If you're serious about advancing your career and deepening your expertise, this course was built with you in mind.

Absolutely. Every participant who successfully completes the Mastering Conflict Management and Resolution Training Course earns an COPEX Certificate of Completion — a recognised mark of professional achievement. Depending on the specific course, it may also qualify for Training credits, which will be clearly noted in the course details.

Enquiry

We can customize this training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.

Other Specialized Training Courses

Explore a selection of specialized training courses designed to advance your skills and knowledge in key areas critical to professional success. COPEX provides a wide range of programs tailored to meet industry demands, empowering you to stay competitive in today’s dynamic landscape.

Classroom
Engaging Negotiation Dynamics to Achieve Sustainable Outcomes
In today’s rapidly evolving business environment, achieving successful negotiated outcomes requires more than just preparation—it demands ad...