A PMI Approved Training Course
Managing Project Stakeholders
Mastering Stakeholder Dynamics in Project Management
Upcoming Sessions
Course Introduction
Effective management of stakeholders is crucial for the success of any project. This Managing Project Stakeholders training course offers participants the tools and strategies to identify, assess, and engage stakeholders, resolve conflicts, and promote collaboration. Through a blend of case studies, group exercises, and psychometric assessments, participants will gain a thorough understanding of stakeholder dynamics.
Training Objectives
By the end of this training course, participants will be able to:
- Identify and prioritize project stakeholders
- Build and implement stakeholder management and communication plans
- Resolve conflicts using appropriate techniques and leadership styles
- Apply win-win negotiation strategies to achieve project objectives
- Lead stakeholders effectively in diverse and virtual environments
Training Methodology
This training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes:
- Interactive presentations
- Group exercises and case studies
- Psychometric assessments
- Role-plays and negotiation simulations
- Practical applications with real-world scenarios
Who should Attend?
This training course is suitable to a wide range of professionals but will greatly benefit:
- Project managers
- Project sponsors
- Functional managers
- Members of project offices
- Senior management professionals
- Individuals aiming to enhance their stakeholder management skills
Course Outline
- Introduction to Project Stakeholders
- Definitions: APM, PMI, and practical perspectives
- Identifying internal and external stakeholders
- Skills required for stakeholder management: technical, business, and interpersonal
- Categorizing and Prioritizing Stakeholders
- Dimensions of categorization: Power, interest, influence, and knowledge
- Practical application: Power and Interest Matrix
- Stakeholder Engagement Assessment Matrix
- Developing the Stakeholder Register
- Key elements of stakeholder documentation
- Techniques for stakeholder data collection
- Building the Stakeholder Management Plan
- Stakeholder classification by groups
- Identifying stakeholder expectations and engagement levels
- Establishing success criteria for stakeholder involvement
- Communicating with Stakeholders
- Developing the stakeholder communication plan
- Selecting appropriate communication channels
- Case study: Effective communication in stakeholder engagement
- Managing Virtual Stakeholders
- Challenges and solutions in virtual environments
- Tools for virtual stakeholder management
- Understanding Stakeholder Conflicts
- Sources of conflicts in stakeholder engagement
- Factors affecting conflict management modes
- Conflict Management Strategies
- Styles of conflict resolution
- Applying the Thomas-Kilmann Conflict Mode Instrument
- Practical Exercise
- Case study and role-play: Resolving stakeholder disputes
- Leading Stakeholders
- Role of project managers as leaders
- The leadership matrix: Continuum and capabilities
- Techniques for stakeholder influence and alignment
- Situational Leadership
- Understanding the situational leadership model
- Matching leadership style to stakeholder needs
- Stakeholder Leadership in Action
- Group exercise: Adapting leadership approaches
- Introduction to Negotiation
- Types and stages of negotiation
- Core concepts of win-win negotiation
- Negotiation Techniques
- Strategies for coalition building
- Best practices in stakeholder negotiation
- Simulation and Feedback
- Hands-on negotiation exercise
- Analyzing outcomes and refining strategies
Accreditation



Providers and Associations




Certificates
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
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