A Highly Interactive Training Course On
Front Line Management Mastery
First Line Manager
Course Introduction
The role of the First Line Manager is multifaceted, encompassing a wide range of operational, functional, and developmental responsibilities. This position is crucial to an organization’s success, serving as the main link between managing daily operations and ensuring functional accountability. As a likely first managerial role in your career, it is vital for First Line Managers to receive top-notch development to excel in their position.
In this First Line Manager training course, participants will acquire the knowledge, understanding, and skills necessary to lead and manage effectively as First Line Managers. The course begins by exploring the key components of the role, including essential behaviors and competencies. Emphasis is placed on problem-solving, creative thinking, critical thinking, and systems thinking to make effective workplace decisions. Participants will also develop key communication and interpersonal skills, along with strategies for active planning of team resources. The training culminates in techniques for maximizing team performance through proactive performance management and on-the-job coaching.
This training course will feature:
- The importance of the First Line Manager role for organizational success
- Techniques and skills to analyse risks and problems in order to provide effective decisions
- Key interpersonal skills needed to influence others through effective work-based communication
- Essential organising, resource and team planning techniques
- Methods for developing increased performance
Training Objectives
By the end of this training course, participants will be able to:
- Understand the role of the First Line Manager in achieving organisational success
- Apply key work-based problem solving, critical thinking and decision-making processes
- Define and apply work-based influence and communication techniques
- Organise and plan the effective use of Team resources
- Provide performance management techniques to increase the performance of others
Training Methodology
This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes active discussions, highly engaging exercises, relevant case-studies and targeted videos on the subject matter. In addition, a Personalities Profile Assessment will be used with directed feedback from the Tutor on the results.
Who should Attend?
This training course is suitable for a wide range of professionals working in the First Line Manager role in any industry, but will greatly benefit:
- Managers
- Team Leaders
- Supervisors
- Newly promoted, or identified future Managers, Team Leaders or Supervisors
Course Outline
- Understanding the First Line Manager Role
- Key Behaviours, Characteristics and Competence
- Understanding leadership preference style
- Maximising your personal Power Bases
- Applying Emotional Intelligence for order
- Managing change in the workplace
- Risk analysis and identification of problems
- Essential work-based problem-solving models and techniques
- Harnessing the power of Creativity and Innovation
- Group Think: Application and Analysis
- Critical and Systems Thinking in work
- Maximising key decision-making processes
- Influence or Persuasion?
- Defining key personalities in the workplace
- Mastering powerful Interpersonal techniques
- Overcoming issues using the Golden Phrase of communication
- Developing personal authenticity, credibility and trust
- Managing meetings and handover briefings
- Time management: ‘Killers and Liberators’
- Essential Project Planning and Organising skills
- Allocating resources effectively and efficiently
- Motivation - defining need to lead others
- Effective delegation & Job Enrichment
- Team dynamics and structure for high performance
- Unlocking people performance and potential
- Setting goals and objectives for increased performance
- Work place Coaching for maximum results
- Continuous improvement through individual feedback
- Practical: Performance Exercise
- Review and Next Steps
Providers and Associations
Certificates
- Copex Certificate of Attendance will be provided to delegates who attend and complete the course.
Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.
Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.
Frequently Asked Questions
This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.
Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
Career Advancement: Improve your career prospects and increase your earning potential.
Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.
Experienced Instructors: Courses are delivered by highly qualified and experienced instructors with industry expertise.
Interactive Learning: Engaging and interactive learning methods, including workshops, simulations, case studies, and group discussions.
Practical Application: Focus on practical skills and real-world applications, enabling you to apply your learning immediately.
Flexible Learning Options: A variety of course formats available, including classroom training, online courses, and blended learning.
Certification & Recognition: Upon successful completion, you may receive industry-recognized certifications.
There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750
Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.
Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.
The training course fee can be settled by either:
- Bank transfer
- Credit Card
Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.
Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.
Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates
Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.
Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.
We can customize this
training course for you!
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