A Highly Interactive Training Course On
Behavioural Intelligence at Work
Enhancing Mindset, Attitude, and Productivity
Upcoming Sessions
Course Introduction
Behaviour plays a central role in shaping workplace performance, team cohesion, and organisational success. While technical competencies and professional knowledge remain essential, they are no longer sufficient on their own to ensure sustained excellence. Professionals today must be able to understand their behavioural tendencies, adjust their reactions to challenges, communicate with emotional clarity, and maintain a constructive attitude even in demanding situations. These capabilities form the foundation of behavioural intelligence—a powerful blend of mindset awareness, emotional mastery, personal discipline, and interpersonal effectiveness.
Behavioural Intelligence at Work: Enhancing Mindset, Attitude, and Productivity is a comprehensive training course designed to develop these essential behavioural capabilities. Participants will explore the underlying science of human behaviour, understand how attitudes and beliefs shape daily performance, and learn how to intentionally cultivate behaviours that support collaboration, leadership, innovation, and productivity. The course introduces practical tools and behavioural strategies that help individuals adapt to complex work environments, manage interpersonal challenges, navigate stress, and build habits that lead to long-term success.
Using a combination of behavioural assessments, practical activities, real-world case studies, and reflective exercises, this course enables participants to discover their behavioural strengths, identify development areas, and implement behavioural change techniques that can have an immediate and lasting impact on their professional lives. By the end of the course, participants will be equipped with the behavioural intelligence needed to elevate their performance, strengthen their influence, and contribute more effectively to a positive and high-performing organisational culture.
Training Objectives
By the end of this training course, participants will be able to:
- Clearly define behavioural intelligence and articulate why it is essential for personal and organisational success
- Examine personal behavioural habits, emotional triggers, and reaction patterns with greater self-awareness
- Develop a high-performance mindset that supports resilience, adaptability, and continuous learning
- Strengthen workplace attitudes that enhance motivation, accountability, and collaborative engagement
- Apply behaviour-driven communication techniques to improve clarity, empathy, and relationship building
- Manage emotional pressures, regulate responses, and maintain composure in highly stressful or difficult situations
- Break unproductive behavioural cycles, eliminating habits that weaken efficiency or teamwork
- Build sustainable behavioural routines that enhance focus, consistency, and long-term productivity
- Use behavioural intelligence frameworks to strengthen decision-making, teamwork, and strategic contribution
- Develop a personalised behavioural improvement plan to guide ongoing growth beyond the training course
Training Methodology
To ensure an engaging and high-impact learning experience, this training course uses a variety of proven adult-learning methods, such as:
- Instructor-led presentations explaining key behavioural concepts and models
- Interactive behavioural assessments that build self-awareness and personal insight
- Structured group discussions to explore behavioural patterns and real-life challenges
- Practical simulations and scenario-driven exercises to apply behavioural tools in realistic situations
- Guided reflective activities to help participants examine their behavioural decisions and outcomes
- Peer learning activities that enhance communication and collaborative behaviour
- Real-world case studies illustrating behavioural excellence and behavioural risk
- Personal action-planning workshops to develop long-term behavioural growth strategies
These methods ensure high participant engagement, strong knowledge retention, and immediate application of behavioural techniques in the workplace.
Who should Attend?
This training course is suitable to a wide range of professionals but will greatly benefit:
- Managers and supervisors seeking to improve leadership impact through behaviour
- Team leaders aiming to strengthen collaboration, communication, and team motivation
- HR professionals, trainers, and L&D specialists responsible for behavioural development initiatives
- Customer-facing employees who require behavioural agility to enhance customer experience
- Project managers and coordinators working across diverse teams and high-pressure environments
- Employees interested in strengthening their mindset, enhancing emotional control, and improving personal productivity
- Individuals who wish to influence others more effectively and build constructive workplace habits
This training course offers value to any professional who wants to develop stronger behavioural awareness, greater emotional maturity, and more productive workplace conduct.
Course Outline
- Introduction to the concept, scope, and value of behavioural intelligence
- Differences and connections between behavioural intelligence, emotional intelligence, and personality
- The psychology of human behaviour and how it shapes workplace outcomes
- Identifying behavioural triggers, habitual responses, and behavioural blind spots
- Understanding personality types and behavioural styles in professional environments
- Self-assessment: evaluating personal behavioural tendencies and potential impact on others
- Case study comparison: the behavioural traits of high-performing vs. low-performing teams
- Reflection activity: mapping personal strengths, weaknesses, and development opportunities
- The science of mindset: how core beliefs influence behaviour, resilience, and results
- Fixed vs. growth mindset: identifying limitations and opportunities
- Techniques for shifting from reactive thinking to proactive behavioural planning
- Recognising and overcoming internal barriers, self-doubt, and limiting thought patterns
- Behavioural reframing: transforming challenges into learning and growth opportunities
- Tools for building a resilient, solution-oriented, and improvement-focused mindset
- Workshop: developing a personalised growth mindset transformation plan
- Group activity: analysing challenging workplace situations from a behavioural mindset perspective
- Understanding attitude as a powerful behavioural component that shapes performance
- The influence of positive and negative attitudes on workplace culture and team dynamics
- Recognising emotional triggers and how they affect behaviour under stress
- Techniques for emotional regulation, maintaining calm, and choosing constructive reactions
- Responding vs. reacting: strengthening self-control during conflict or pressure
- Practical methods for managing frustration, resistance, and interpersonal tension
- Behavioural modelling: adopting attitudes that inspire confidence and cooperation
- Group simulations: realigning attitudes and behaviours in difficult workplace scenarios
- The behavioural impact of communication styles on workplace relationships
- Behaviour-driven communication tools for clarity, trust, and influence
- Behavioural listening techniques for stronger understanding and rapport
- Managing conflict productively and navigating difficult conversations
- Using behavioural intelligence to influence, persuade, and motivate others without authority
- Collaborative behavioural patterns that support teamwork, trust, and problem-solving
- Behavioural leadership: using behaviour as a tool to set standards and inspire others
- Team workshop: mapping behavioural communication strengths and improvement areas
- Behavioural habits that lead to sustained productivity, focus, and consistency
- Identifying behavioural obstacles such as procrastination, distraction, and reactive work
- Designing behaviour-based systems for daily planning and effective prioritisation
- Building behavioural discipline through routines, accountability patterns, and habit stacking
- Reducing behavioural noise and improving concentration during critical tasks
- Techniques for sustaining behavioural change and preventing regression
- Developing a personal behavioural improvement roadmap aligned with professional goals
- Final workshop: creating an actionable, long-term behavioural strategy for workplace success
Providers and Associations
Certificates
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.
Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.
Frequently Asked Questions
This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.
Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
Career Advancement: Improve your career prospects and increase your earning potential.
Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.
Experienced Instructors: Courses are delivered by highly qualified and experienced instructors with industry expertise.
Interactive Learning: Engaging and interactive learning methods, including workshops, simulations, case studies, and group discussions.
Practical Application: Focus on practical skills and real-world applications, enabling you to apply your learning immediately.
Flexible Learning Options: A variety of course formats available, including classroom training, online courses, and blended learning.
Certification & Recognition: Upon successful completion, you may receive industry-recognized certifications.
There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750
Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.
Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.
The training course fee can be settled by either:
- Bank transfer
- Credit Card
Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.
Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.
Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates
Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.
Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.
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