Your business has structures, hierarchies and its unique, hard-to-define, “Culture” - you can draw the structure, explain the hierarchies and maybe get a grip on culture, but if you don’t understand business processes, you will not optimize outputs or manage change successfully!
This COPEX training course explains the business process perspective and how to apply it to improve productivity, profitability and employee satisfaction. It is a different paradigm for understanding what makes your business “Tick”. This intensive training course uses a “Model Company” case study showing how to apply the Business Process paradigm, analyzing both the “Hard” - Operational - and the “Soft” - Cultural - Factors, enabling you to deliver profitable change in your enterprise.
What are the Goals?
By attending this COPEX training course, delegates will be able to make a substantial, positive impact on their organization, more specifically to:
Understand the Distinctive Business Process Perspective and “Toolkit”
Analyze Their Businesses from a Process Perspective
Diagnose Problems and Identify Improvement Opportunities
Take a Strategic “Value-Chain Analysis” View of Their Business and
Improve its Agility and Change-Readiness
Who is this Training Course for?
This training course is suitable for a wide range of professionals who want to understand and improve their business’ processes to deliver better results. For example:
Headquarters Staff in Complex Organizations Across All Business Sectors and Public Administration
Senior Leaders in Marketing, Finance, Operations and HR Functions
Senior Programme and Project Management Staff
Small and Medium Enterprise (SME) Leaders Aiming to Grow Their Businesses
Junior Managers Seeking to Develop a Coherent View of Business Organization and Improvement and Acquire a Toolkit of Lasting Value
Day One: Introduction and Background
Introduction – The Process Perspective – what is it?
The intellectual roots and linkages of the perspective to TQM and “Lean”
Historical cases of its application
Relationship to other strategic business management processes
Resources and facilities required to implement the approach
Practical effect of adopting the process perspective
Day Two: A Process Analytic Workshop
Using the approach to understand and analyze the business of an imaginary client described in student case study material
ProcessEffectivenessexplained and examined
ProcessEfficiencyexplained and examined
Creation of a process “atlas”
Formulation of the desired end-state
Analysis of the corporate “terrain” in which process improvements must operate
Day Three: Business Transformation through the Process Perspective
The “horizontal” view of businesses as distinct from the vertical silo view
“Swimlane” analysis of business value chains
Engaging and motivating the organization’s resources
Business Process analysis as part of Total Quality Management and “Lean”
Measurement and Display as an aid to understanding
Building a process-thinking culture
Day Four: The Process Perspective Linked to Common Analytic Tools
Communicating the approach to stakeholders in the business
Building the process approach into the business plan
Stepping stones, trip-ups and milestones
Designing “breakthrough projects” to transform key processes
Continuous improvement of the process
The “proof of the pudding”
COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
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