Name: Tough Management Master Class Training Course
Rating: 4.7 (1076 reviews)

We regret to inform you that there are currently no scheduled sessions for this course, so please let us know your preferred date and location and we will contact you soon.

Course Introduction

Never has the management environment been more challenging. Many observers now conclude that in these turbulent times the role of the manager is the most difficult and stressful within organisations. Their consequent mantra is that if management is tough: it must require a tough response? However, this suggestion is frequently misinterpreted and evidenced by toxic management and displays of over assertive controlling behaviours and micromanagement. Time and again research has proved such practices to have some immediate impact, but in the longer term deliver detrimental and corrosive relationships and poorer team performance. So just what is tough management? It is important that the term is clearly defined for those in management

Essentially, it is an approach seeking to engage, enlighten and enable the workforce to collaboratively respond to the ever-increasing demands of the business environment. It offers a perspective of management excellence achieved by recognising and acknowledging that all teams are comprised of different people, with different goals and motivations, different skills and personal traits. Within this diverse framework, tough management requires that each individual can precisely identify and prioritise pressing business needs. Essentially it is a pragmatic approach to work, built on inspired, management that aligns and encourages people development through collaborative practices that consistently target productivity, results, customer service. It therefor responds to the current and ever-increasing organisational pressure of doing more with less.

This training course will feature:

Assessing management styles and their impact on people and organisational outcomes
An evaluation of personal skills and the value each delegate affords to their business
The importance of strategic goals to create alignment and focus on key activities
Emotional Intelligent practice to build positive relationships, engagement and productivity
Generating collaborative practice to harness collective wisdom and develop people

Objectives

By the end of this training course, participants will be able to:

Analyse, understand and apply tough management without being a tough guy!
Use Emotional Intelligence techniques to productively invest your time in your people
Apply a wide range of communication techniques that ensure clear, concise messaging
Ensure their teams understand and contribute to the organisational business model
Stimulate creative collaboration to address problem solving and decision-making issues.

Training Methodology

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a carefully selected range of learning materials that will meet the diverse needs of the delegates; the key aim is to ensure maximum engagement throughout the programme. Formal input and discussion sessions are followed by powerful reflective activities to generate future action. Practical sessions afford opportunities to share common and unique concerns about current work-based issues. The process will be highly interactive, challenging and empowering, employing elements of behavioral psychology, emotional intelligence and Neuro-Linguistic Programming. All activities seek to create immediate and improved impact in management practice.

Who Should Attend?

This training course is suitable to a wide range of professionals but will greatly benefit:

Managers who aspire to successfully lead in the post pandemic era
Employees seeking career progression into management
Technical professionals who seek to build the people skill of supervision
Managers who seek to refresh, energise and rejuvenate their thinking and practice
HR and L &D professionals requiring tools and techniques to apply in their organisation

Course Outline

Day 1: Responding to the New Reality

Perceptions of management. formal or grounded theory
Managerial leadership. Do you lead or manage?
Role Modelling; modern day heroes, trends and pacemakers
Tough Management: rules for an alternative paradigm of practice:
The Uniqueness of Management; personality factors that inform and advise practice
Your value to the company? How productive am I: Focus, Evidence and Praxis

Day 2: Managing Diversity to Nurture Creative Outcomes

Why do I want to lead? Why should others follow me?
Managing the team, task and individual: Alignment, Engagement and Results
Am I too tough? Beware the toxic manager.
Meeting the strategic organisational strategic demands. Purpose function and deliverables
Measuring team performance? Testing tests the power of teams and collaboration
Psychometric assessment of management style. Learning outcomes and future intent

Day 3: Building Meaning, Generating Alignment, Defining Focus

Revisiting the strategic vision and defining priorities and key personal deliverables
Walking to the future: NLP exercise to illuminate personal and team challenges
Performance management, KPI’s: a brief consideration
Establishing priorities: successful delegation and good time management practice
The organisations money making model? Is our business model sustainable?
Communicate is key. How good are my communication skills?

Day 4: Leading and Managing Self and Others

A reality check: Why do managers, teams and projects fail?
Revisiting the basics of communication skills.
The fundamental role of trust in leading others in today’s organisation
Emotional Intelligence: managing self and others- the intra and interpersonal
Confronting poor performance with constructive feedback
Feedback exercise to build confidence and self-esteem.

Day 5: Leading the Flexible, Responsive Collaborative Team

Leading with an open mind in culture of permanent change
The pursuit of continuous improvement: guidelines for practice
You don’t know all the answers: tough decision making made easier:
Solving tough problems and reaching collective decisions
Review: and conclusions. Tough Management without being the tough guy
Action planning and closing words

Certificate

COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

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Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Related Categories

Leadership & Management

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

Yes, and we'd love to make that happen. COPEX specialises in fully customised in-house training, adapting course content to align with your organisation's unique goals, culture, and industry demands. Get in touch with us directly and we'll craft the right solution for your team.

Yes, the choice is yours. The Tough Management Master Class Training Course runs in a traditional classroom setting across various international locations, and it's also available as a live online programme for those who prefer to learn from wherever they are. Pick the format that fits your lifestyle and schedule best.

Not at all. The Tough Management Master Class Training Course doors are open to everyone, regardless of your background or how many years you've been in the industry. That said, having some familiarity with the subject area can help you get even more out of the experience.

Our team is available around the clock — 24 hours a day, 7 days a week — ready to answer any question you have. Whether you need help choosing the right course, completing your registration, or sorting out logistics, we're here for you.

Phone/Whatsapp : +971 50 106 2750
Email: [email protected]
Website: copextraining.com

Expect an engaging, hands-on journey — not a room full of slides and passive listening. COPEX’s delivery blends presentations with group discussions, real-world case studies, practical exercises, and collaborative workshops. The goal is simple: everything you learn, you can use immediately back at work.

You'll be in good hands. COPEX hosts its courses in premium 4-star and 5-star hotels, with professional, fully equipped training spaces designed for focus and comfort. Throughout each day, you'll enjoy refreshment breaks with coffee and snacks, plus a complimentary lunch following every session.

This Tough Management Master Class Training Course welcomes professionals from all walks of corporate life — whether you're a seasoned manager, an emerging team leader, a subject-matter specialist, or simply someone driven to grow in their field. If you're serious about advancing your career and deepening your expertise, this course was built with you in mind.

Absolutely. Every participant who successfully completes the Tough Management Master Class Training Course earns an COPEX Certificate of Completion — a recognised mark of professional achievement. Depending on the specific course, it may also qualify for Training credits, which will be clearly noted in the course details.

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