A Highly Interactive Training Course On

Tough Management Master Class

Communication, Consistency,
Challenge, Collaboration, Creativity

Course Introduction

Never has the management environment been more challenging.  Many observers now conclude that in these turbulent times the role of the manager is the most difficult and stressful within organisations. Their consequent mantra is that if management is tough: it must require a tough response? However, this suggestion is frequently misinterpreted and evidenced by “toxic management” and displays of over assertive controlling behaviours and micromanagement. Time and again research has proved such practices to have some immediate impact, but in the longer term deliver detrimental and corrosive relationships and poorer team performance. So just what is “tough management”? It is important that the term is clearly defined for those in management

Essentially, it is an approach seeking to engage, enlighten and enable the workforce to collaboratively respond to the ever-increasing demands of the business environment. It offers a perspective of management excellence achieved by recognising and acknowledging that all teams are comprised of different people, with different goals and motivations, different skills and personal traits. Within this diverse framework, tough management requires that each individual can precisely identify and prioritise pressing business needs. Essentially it is a pragmatic approach to work, built on inspired, management that aligns and encourages people development through collaborative practices that consistently target productivity, results, customer service. It therefor responds to the current and ever-increasing organisational pressure of “doing more with less”.

This training course will feature:

  • Assessing management styles and their impact on people and organisational outcomes
  • An evaluation of personal skills and the value each delegate affords to their business
  • The importance of strategic goals to create alignment and focus on key activities
  • Emotional Intelligent practice to build positive relationships, engagement and productivity
  • Generating collaborative practice to harness collective wisdom and develop people

Training Objectives

By the end of this training course, participants will be able to: 

  • Analyse, understand and apply tough management without being a tough guy!
  • Use Emotional Intelligence techniques to productively invest your time in your people
  • Apply a wide range of communication techniques that ensure clear, concise messaging
  • Ensure their teams understand and contribute to the organisational business model
  • Stimulate creative collaboration to address problem solving and decision-making issues.

Training Methodology

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a carefully selected range of learning materials that will meet the diverse needs of the delegates; the key aim is to ensure maximum engagement throughout the programme. Formal input and discussion sessions are followed by powerful reflective activities to generate future action. Practical sessions afford opportunities to share common and unique concerns about current work-based issues. The process will be highly interactive, challenging and empowering, employing elements of behavioral psychology, emotional intelligence and Neuro-Linguistic Programming. All activities seek to create immediate and improved impact in management practice.

Who should Attend?

This  training course is suitable to a wide range of professionals but will greatly benefit:

  • Managers who aspire to successfully lead in the post pandemic era
  • Employees seeking career progression into management
  • Technical professionals who seek to build the people skill of supervision
  • Managers who seek to refresh, energise and rejuvenate their thinking and practice
  • HR and L &D professionals requiring tools and techniques to apply in their organisation

Course Outline

Day One:  Responding to the New Reality
  • Perceptions of management. formal or grounded theory
  • Managerial leadership. Do you lead or manage?
  • Role Modelling; modern day heroes, trends and pacemakers
  • Tough Management: rules for an alternative paradigm of practice:
  • The Uniqueness of Management; personality factors that inform and advise practice
  • Your value to the company? How productive am I: Focus, Evidence and Praxis
Day Two: Managing Diversity to Nurture Creative Outcomes
  • Why do I want to lead? Why should others follow me?
  • Managing the team, task and individual: Alignment, Engagement and Results
  • Am I too tough? Beware the “toxic manager”.
  • Meeting the strategic organisational strategic demands. Purpose function and deliverables
  • Measuring team performance? Testing tests the power of teams and collaboration
  • Psychometric assessment of management style. Learning outcomes and future intent
Day Three: Building Meaning, Generating Alignment, Defining Focus
  • Revisiting the strategic vision and defining priorities and key personal deliverables
  • Walking to the future: NLP exercise to illuminate personal and team challenges
  • Performance management, KPI’s: a brief consideration
  • Establishing priorities: successful delegation and good time management practice
  • The organisations money making model? Is our business model sustainable?
  • Communicate is key. How good are my communication skills?
Day Four: Leading and Managing Self and Others
  • A reality check: Why do managers, teams and projects fail?
  • Revisiting the basics of communication skills.
  • The fundamental role of trust in leading others in today’s organisation
  • Emotional Intelligence: managing self and others- the intra and interpersonal
  • Confronting poor performance with constructive feedback
  • Feedback exercise to build confidence and self-esteem.
Day Five: Leading the Flexible, Responsive Collaborative Team
  • Leading with an open mind in culture of permanent change
  • The pursuit of continuous improvement: guidelines for practice
  • You don’t know all the answers: tough decision making made easier:
  • Solving tough problems and reaching collective decisions
  • Review: and conclusions. Tough Management without being the tough guy
  • Action planning and closing words

Certificates

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

What is COPEX?

COPEX stands for “Competency Enhancement Programs” These courses are designed to develop and enhance the skills and knowledge of professionals across various sectors.

What are the benefits of attending COPEX training courses?

Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
Career Advancement: Improve your career prospects and increase your earning potential.
Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.

What makes COPEX training courses unique?

Experienced Instructors: Courses are delivered by highly qualified and experienced instructors with industry expertise.
Interactive Learning: Engaging and interactive learning methods, including workshops, simulations, case studies, and group discussions.
Practical Application: Focus on practical skills and real-world applications, enabling you to apply your learning immediately.
Flexible Learning Options: A variety of course formats available, including classroom training, online courses, and blended learning.
Certification & Recognition: Upon successful completion, you may receive industry-recognized certifications.

What is the cost of COPEX training courses?

The cost of COPEX training courses varies depending on the course duration, content, and delivery method.

How can I register?

There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750

When will I receive the confirmation for my registration/s?

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

What is included in the training fee?

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

What are the available payment methods?

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

How many hours per day, and what are the timings of your training courses?

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

Where do you usually hold your training courses?

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Do you provide hotel booking assistance to your delegates?

Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates

In case of failure to attend, what is your cancellation policy?

Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

What will I receive after the training course?

Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.

We can customize this
training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.
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