Why Choose this Training Course?
Do you aspire to become a Strategic Crisis Leader capable of thriving under pressure, commanding the confidence of your Board, and making critical decisions swiftly within organizational policies? This training course is designed for you.
In a landscape where the term "Crisis" is often overused—from minor disputes to major acts of terrorism—effective crisis management is essential but frequently reactive and poorly planned. This Strategic Crisis Management, Incorporating Security & Major Emergency Response online training course addresses this gap by presenting new and proven proactive mechanisms. Participants will learn to implement tested strategies and develop the skills needed to manage crises effectively, ensuring that their approach is both strategic and well-coordinated.
What are the Goals?
By attending this COPEX online training course, delegates will not only be able to demonstrate effective knowledge of Crisis Management and Emergency Response strategies but specifically:
- Acquire an In-Depth Knowledge of Strategic Crisis Management
- Develop New Strategies So You and Your Team Respond Efficiently and Effectively
- Implement the Five Major Functional Areas of Incident Command Systems
- Plan for More Beneficially Rewarding Multi-Agency Exercises
- Effectively Use New Advanced Techniques That Will Improve Leadership Performance at That Critical Time
Who is this Training Course for?
This COPEX online training course is suitable to a wide range of professional who may find themselves responsible for leading on, implementing or responding to Crisis Management events, Major Emergencies and Security Incidents.
- Fire Management Professionals
- Security Management Professionals
- Health, Safety and Environment Personnel
- Operation, Asset and Facility Professionals
- Risk, Marketing and Insurance Professionals
- Designated Incident, Emergency and Crisis Response Professionals
- Line Managers and Supervisors and Other Professionals Wishing to Appraise Their Comprehension of Emergency Response
- Professionals Who Have Been Allocated Crisis Management Tasks Yet Have Had Insufficient Time to Devote to the Subject
Course Outline
Day One: Evaluate, Mitigate and Responding to Challenges
- Understanding Strategic Crisis Management
- Consider the complete range of risks to your organisation
- CMT and ERT - Roles & Responsibilities
- Issues management, master this before it becomes a Crisis
- Who else inside and outside the organisation should be involved
- Five deadly Leadership behaviours & Six winning strategies
- Understanding 'denial-curve' and 'group-think' syndromes
Day Two: Planning & Security – Who and What Else Should be Considered
- Security Management & Asset Protection
- Case Studies, why some companies fail, and others survive
- Based on the previous module, self-evaluation questionnaire
- Developing, improving & implementing Emergency Response Plans
- Business Continuity Management (BCM) Strategies
- Case Study and Workshop
Day Three: Crisis Communications & Incident On-Scene Management
- Incident Command Systems (ICS)
- On Scene Crisis Management, essential elements for success
- Emergency Communication Centres, avoiding the ten most common mistakes
- Reputation Management - Managing Social Media
- Press Conference & step by step guidance on how to conduct TV interviews
- Case Study
- Exercise: Crisis Communications Strategy
Day Four: The Human Factor – What Can Go Right and What Can Go Wrong?
- Alerting and Warning
- Evacuation Strategies
- Major Incident Simulation - Role Playing Workshop
- Psychological & Welfare concerns in Crisis Management
- How to improve staff morale and confidence in the process
- Questionnaire, are your batteries in good condition
- Corporate Case Study – when the board get it wrong
Day Five: Crisis Management Plan Testing, Training and Exercising
- Case Studies x 3 with the same root cause, are we learning
- Exercises: a programme of learning and of validating plans and procedures
- How to get advantageous results from an exercise
- Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs
- Critique report writing, executive summaries and key recommendations
- Closing the loop. Implementing recommendations, continuing the process
The Certificate
- A COPEX e-Certificate for delegates who attend and complete the online training course
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