Name: Measuring Performance, Improving Productivity & Employee Engagement Training Course
Rating: 4.7 (1076 reviews)

We regret to inform you that there are currently no scheduled sessions for this course, so please let us know your preferred date and location and we will contact you soon.

Course Introduction

To operate successfully in the intense competitive environment of the 21^st century, organisations must be responsive to the changing needs and demands of their customers and clients. To maintain responsiveness to these ever-increasing service demands and to deliver extraordinary levels of performance, they must instigate a robust system of internal and external measures upon which to reflect and where necessary act. This 10-day course comprehensively explores all aspects of organisational improvement. Week 1 concentrates on constructive techniques to measure efficiency in operations, systems and procedures and culminates with bench marking techniques as a diagnostic tool for continuous improvement. Week 2 has a focus on the softer side of productivity with an emphasis on the skills front line leader scan utilise to motivate their people and create the engaged organisation.

Objectives

By the end of this training course, participants will be able to:

Determine and implement strategies for performance, organisational and bench marking measurement,
Appreciate the inter connectivity of criteria that impact performance and productivity
Understand the critical role of the front-line leader in establishing a committed and engaged work force
Evaluate organisational performance and engagement against theoretical models of good practice
Create organisational value through the power of collective wisdom

Training Methodology

This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This will include a combination of presentations, videos, class discussion, group and self-reflective exercises to examine all the elements of engagement. The course has been designed to accommodate all styles of learner and to embed in each delegate a confidence to demonstrate responsibility and take action. High profile will be given to bench marking as a means to evaluate current market place performance and the role of managerial leadership in creating and sustaining an environment that brings success, commitment and true engagement.

Who Should Attend?

This course is designed for professional and leaders across a wide range of industries. But will have relevance to;

Managers delegated to instigate measure and sustain continuous organisational improvement
Front line leaders keen to demonstrate progressive leadership practices
Engineers with responsibility for maintenance, operations and processes
Change managers and leaders seeking to positively impact organisational culture
Middle managers, team leaders and all in supervisory roles

Course Outline

Day 1: Performance Measurement: The Starting Point for Improvement

The Need for Measurement
Data Use and Abuse: Using Data Constructively
Methods of Selecting Performance Measures
Developing a Framework for Measurement
Understanding Variation: The key to understanding performance
What histograms, run charts and control charts tell us about performance

Day 2: Continuous Improvement

Understanding Variation: The Range and Standard Deviation
Taking Appropriate Action against a Process
An Introduction to Control Charts
How to Improve a Process
The Power of Teamwork
Problem and Mission Statements

Day 3: The Tools of Continuous Improvement

Understanding and Analyzing a Process
Identifying causes of problems, and potential solutions
Demonstrating the link between a cause and its effect
Understanding the Process
Investigating Relationships between Variables

Day 4: An Introduction to Benchmarking

What is benchmarking?
History of benchmarking
Different Methods of benchmarking and how they relate to each other
How to identify potential benchmarking projects
An overview of the benchmarking process
Selecting your first project

Day 5: Running a Successful Benchmarking Project

Scoping and planning benchmarking study
Identifying and selecting benchmarking Metrics & Partners
Participant meetings: Planning and running effective meetings to attain the aims of the study
Benchmarking project management
Management support activities
Legal issues

Day 6: Employee Engagement and Business Success

What is employment engagement? A model for practice
The business case for engagement. How employee engagement impacts business success
Do you know how engaged your people are right now? Analysis and Measurement
The impact of front line leadership on Engagement, Productivity and Commitment - Current research and implications
What do engaging leaders actually do? Dimension of front line managerial Leadership
What style of leadership does my role demand? How does this contribute or inhibit engagement?

Day 7: Front Line Leadership to capture Hearts and Minds

How good are your front line skills that build engagement? - review and application
Personality and management/leadership style - psychometric assessment and review
Authentic leadership to inspire your people to exceed performance expectations
The shadow of the leader - impact and influence
Emotional Intelligence and its role in Engagement - steps to better performance
Creating the inspirational vision - the key elements of alignment

Day 8: Aligning Performance to Create Trust & Engagement

The power of collective wisdom
Team purpose - Performance Management, KPI’s and MBO’s
The importance of behaviours - building a team charter
Building meaning for employees - The case for continuous improvement
How productive am I? How productive is my team? Performance audits, reviews and implications
Evaluating potential and performance - The Grid for Talent Management review implications actions

Day 9: Harnessing Potential to Create Engagement: Motivation, Commitment and Competence

Task and Job Allocation - right player right position
Improving Team Dynamics - Identifying Both Positive and Negative Group Behaviour Roles
Successful Delegation - the achieving results through the efforts of others
Motivating your People - core skills and practical steps
Enhancing productivity and alignment by balancing positive and negative interactions
Dealing with Poor Performance - Coaching for team and individual performance issues

Day 10: Creating a Culture of Engagement through Generous Front Line Leadership

Core essential for generous front line leadership
The front tine leadership challenge - Creating a culture of connection
Action planning against the Employee engagement model
When engagement goes too far - pitfalls of an overdone strength
Balancing pressure with performance
Review of week and closure

Certificate

Copex Certificate of Attendance will be provided to delegates who attend and complete the course

Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Related Categories

Leadership & Management 10-Day Training Courses

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Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

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Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

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Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

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