Management System Specialist

We regret to inform you that there are currently no scheduled sessions for this course, so please let us know your preferred date and location and we will contact you soon.

Course Introduction

This practical and highly engaging course will prepare all participants to design, develop, manage, control, implement, simplify and monitor work processes and procedures and associated management system documents such as work instructions, forms, labels and tags. The course will especially focus on producing and simplifying procedures.

This course will feature:

  • Complete definitions and use of all relevant documents
  • A complete approach to Management System documentation structures
  • The compelling need for simplicity and clarity and how to achieve it
  • Hands-on procedure and other documentation writing
  • How to analyse procedures in order to simplify them

Objectives

By the end of this course, participants will be able to:

  • Describe the purpose, advantages &structure of a documented Management System
  • Demonstrate how management documentation is developed
  • Identify who needs to be involved in the process of developing such documentation
  • Write clearly and simply each type of document emphasizing on procedures
  • Explain how to analyse process flow charts with the aim of simplifying the procedure

Training Methodology

This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a high level of interaction and delegate participation.

The trainer will explain issues using real examples and will then involve the delegates in discussion, practical examples and workshops. A range of methods including discussions, case studies, workshops and videos designed to promote understanding and skill building will be used.

Who Should Attend?

This course will prove to be valuable and productive for all those who are interested in writing, reviewing, simplifying or managing work processes and procedures. Participants of all levels will gain valuable knowledge and skills.

This course is suitable to a wide range of professionals but will greatly benefit:

  • All staff involved in writing procedures or other work process related documents
  • Those managing the procedures
  • Administration and Secretarial Professionals
  • Those involved in auditing work procedures/documentation
  • Management System Documentation and Quality Professionals

Course Outline

Day 1: Day One

  • Introduction to Management Systems
  • What all organisations need to do
  • The need for comprehensive documentation
  • Policies, purpose and content
  • Writing policies
  • Allowing for Organisational Change

Day 2: Introduction: The Business Need for Procedures

  • Practical activities
  • Preparing to document the Management System
  • All about Procedures
  • Designing the Procedures
  • Purpose and content of procedure documents
  • Writing simple, clear and concise procedures

Day 3: Day Two

  • The influence of ISO9001 and other related standards
  • Writing Work Instructions, purpose and content
  • Applying the Palin English Standard
  • The Management and control of Documents
  • Forms, Tags & labels purpose and content
  • Records: what they are and their importance

Day 4: Designing and Developing Procedures

  • The use of Flowcharts and how to interpret a flowchart
  • The problem with text and how the flowchart solves it
  • Flowchart symbols
  • Different types of process maps
  • Value added maps
  • Analysing and simplifying procedures

Day 5: Day Three

  • Planning the development of a Management System
  • Which procedures do we write first and why
  • Approval and management support
  • Documentation life cycle and review points
  • Management System review: the power of auditing
  • Case Studies

Day 6: Documentation Standards and Control

Day 7: Day Four

Day 8: Analysing and Simplifying Procedures

Day 9: Day Five

Day 10: Planning System Development & Ensuring its Integrity

Certificate

Attending delegates will receive the following:

  • Copex Certificate of Attendance will be provided to delegates who attend and complete the course.
  • ILM Endorsed Certificate for delegates who successfully attend and pass the required assessment

Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

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Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

Enquiry

We can customize this training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.