A Highly Interactive Training Course On

Essential Skills for the New Manager & Supervisor

Effectively Communicate, Delegate & Manage Priorities
to Achieve Management Success

Classroom Sessions
15-19 Sep 2025
London
$5,950
08-12 Dec 2025
Dubai
$5,950
13-17 Apr 2026
London
$5,950
Online Sessions
02-06 Feb 2026
Online
$3,950

Course Introduction

In the first 25 years of this century, we’ve seen a rapidly evolving global landscape that has brought significant and sweeping changes to our political, economic, social, and technological systems. The “New Normal” created by this transformation has led to a volatile environment filled with chaos and uncertainty, with far-reaching consequences for organizations and their leadership. Much discussion has centered around the purpose of organizations, long-term sustainability, and how emerging technologies like AI and digital transformation can be effectively integrated into existing work cultures. Today, we also see new remote workforce practices born out of innovative thinking to meet changing demands. While these "virtual" trends can offer a business advantage, they also present new challenges for managers and leaders.

 

While technology continues to reshape our lives, it’s important to remember that leadership and management are inherently human endeavors. The paradox lies in the fact that, while professionalism demands the ability to manage cutting-edge technological innovations, the need for softer interpersonal skills—such as empathy, emotional intelligence, and a focus on employee wellbeing—has never been more critical. Indeed, we are now witnessing the rise of the “managerial leader,” a role that requires a broader set of competencies compared to the traditional, more narrowly focused “transactional” leadership model.

 

This Essential Skills for the New Manager & Supervisor training course leverages psychological principles and provides tools and techniques to help both new and experienced managers navigate these turbulent times. It tackles fundamental management challenges and delves into the evolving role of the “managerial leader.” The course offers practical guidance to ensure organizations and their people remain productive, connected, safe, and successful, while also embracing the opportunities presented by digital transformation. It empowers managers to develop a wide range of skills—promoting inclusion, engagement, agility, and flexibility—while recognizing that employee development is a core responsibility of management.

 

This interactive learning experience is designed to make a lasting impact on your practice. It aims to cultivate “managerial leaders” who can confidently tackle the key challenges of our time, drive performance, and set a personal agenda for their ongoing career growth.

 

This COPEX training course will feature:

  • Understanding the psychology of people, their diverse motivations, drivers and skills
  • Psychometric analysis of management practice to generate future transformational agendas
  • Displaying role model behaviours to build trusting relationships to foster engagement and commitment
  • Developing coaching expertise to build a high performing team (in house and remote) to exceptional performance
  • Becoming the “managerial leader” who through collaboration and creative innovation can accommodate the complex demands of AI in the organisation

Training Objectives

By the end of this COPEX training course, participants will be able to:

  • Select and apply pragmatic techniques to build potential, collective commitment and raise individual, team and organisational performance
  • Review and enhance personal strengths; adopt and apply new skills to build an agenda for personal development
  • Appreciate, understand the power of diversity principles to create agile, solution focused teams, both in house and remote
  • Personally build and demonstrate organisational credibility through focused communication, persuasion and influencing skills
  • Successfully demonstrate “managerial leadership” – agility, resilience and responsiveness to an ever-demanding organisational environment

Training Methodology

This Essential Skills for the New Manager & Supervisor training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. In a risk-free environment delegates can practice management skills in a non-threatening context. The emphasis will be on building the confidence for success. Theoretical and psychological input is followed by expansive discussion related to management issues and consolidated by powerful individual and group exercises. These provide opportunities for personal participation and facilitate learning to be grounded in real situations which are fast paced, challenging and empowering. Selective and supportive video material is integral to the content.

 

The training course will utilise practices and skills from Neuro-Linguistic Programming and Emotional Intelligence to enhance personal practice.  All activities are designed for immediate use and their high impact value. Psychometric tools are employed to offer objective feedback on personality type, management style, and how behaviour impacts the performance and that of those we manage. Analysis and outcomes are used as tools for refection and utilised to target future performance improvement.

Who should Attend?

This Essential Skills for the New Manager & Supervisor training course is suitable to a wide range of professionals but will greatly benefit:

  • Employees seeking to progress into supervisory or management roles
  • Current Supervisors, Team leads interested in building and enhancing their management and leadership skills in an age of transformation
  • Team Leaders, Site/Operations Supervisors, HR professionals, Change Managers and Organisational
  • Development specialists
  • First time Managers yet to receive any professional development /management training seeking to build competence and confidence in their practice
  • Aspirational employees identified as ‘high potential’ seeking fast track management training

Course Outline

Day One: Fundamentals for Managerial Leadership
  • Making the transition into management: new skills, fears and expectations
  • Key accountabilities. Purpose, Responsibilities, Accountabilities
  • Understanding self to understand and lead others: psychometric profiling
  • Managerial Leadership: Changing Perceptions and New Demands
  • Applying theoretical models to the management process
  • Current global research to inform our practice
Day Two: Managing Peak Performance in Self and Others
  • What style of management does my organisation require?
  • Psychometric assessment on personality and management style
  • Driving continuous change for improvement through creative agility
  • Clarifying Organisational and Team Purpose: “alignment through line if sight”
  • SMARTER objectives for the 21st century: balancing environment and technology
  • Assertive behaviour and conducting successful performance reviews
Day Three: Creating a Dynamic Team in an Age of Technological Challenge
  • Creating the Highly Effective Team: “in house” and “virtual”
  • Characteristics of Dysfunctional teams
  • Generational issues, diversity, challenge and harnessing potential
  • Team audit: evaluating current performance to initiate future progression
  • Managing collaboration and collective wisdom:  the challenge of AI and “digital transformation”
  • Managing Change, the “What if” Factor, Transition and Crisis
Day Four: Motivational Coaching and Positive Outcomes
  • Motivation to Engage: Scope, Support, Connection, Voice
  • Communication to Connect, Clarify, Convince and Convey
  • Constructive feedback, conflict and handling difficult conversations
  • Coaching Models for individual and team success; practical sessions
  • How well do I motivate my people? What more might I do?
  • Reflection: Ten things the great boss does every day
Day Five: Personal Prioritisation and Future Focus
  • My key deliverables and the competencies I need to demonstrate
  • “Problems, issues and concerns: constructive group feedback"
  • The Golden Rule: achieving goals through the effort of others
  • Delegation for Development: How well do I delegate?
  • Presentation skills: Inform, Illustrate, Influence, Impact, Initiate
  • Action planning for post workshop improvement

Providers and Associations

Anderson
Anderson
Aztech Training
Aztech Training
Coventry
Coventry

Certificates

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

What is COPEX?

COPEX stands for “The Centre for Operations & Procurement Excellence”. Our courses are designed to develop and enhance the skills and knowledge of professionals across various sectors.

What are the benefits of attending COPEX training courses?

Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
Career Advancement: Improve your career prospects and increase your earning potential.
Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.

What makes COPEX training courses unique?

Experienced Instructors: Courses are delivered by highly qualified and experienced instructors with industry expertise.
Interactive Learning: Engaging and interactive learning methods, including workshops, simulations, case studies, and group discussions.
Practical Application: Focus on practical skills and real-world applications, enabling you to apply your learning immediately.
Flexible Learning Options: A variety of course formats available, including classroom training, online courses, and blended learning.
Certification & Recognition: Upon successful completion, you may receive industry-recognized certifications.

What is the cost of COPEX training courses?

The cost of COPEX training courses varies depending on the course duration, content, and delivery method.

How can I register?

There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750

When will I receive the confirmation for my registration/s?

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

What is included in the training fee?

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

What are the available payment methods?

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

How many hours per day, and what are the timings of your training courses?

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

Where do you usually hold your training courses?

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Do you provide hotel booking assistance to your delegates?

Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates

In case of failure to attend, what is your cancellation policy?

Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

What will I receive after the training course?

Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.

We can customize this
training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.
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