Name: Crisis Negotiation Training Course
Rating: 4.7 (1076 reviews)

We regret to inform you that there are currently no scheduled sessions for this course, so please let us know your preferred date and location and we will contact you soon.

Course Introduction

As businesses emerge from a period of turmoil caused by conflict and pandemic throughout the world, we, as business leaders, need to negotiate confidently. Sometimes we are faced with undo pressure to achieve results at speed. Often, we are faced with risk due to the fact that all the information is not reliable or forthcoming in the way that we previously expected. Uncertainty and crisis often have a paralysing effect on our ability to think clearly and make decisions. This Crisis Negotiation training course will assist attendees to act decisively with clarity and pace, in order to approach negotiations with confidence and skill.

This training course will feature:

Understanding the pressures crisis will put up on the negotiation
Determining how teams need to function under pressure
Building persuasive proposals for better negotiated outcomes
Understanding how a crisis may affect ethics and behaviours in negotiation
Examining the role of emotional intelligence during negotiated settlements

Objectives

By the end of this training course participants will be able to:

Determine sources of pressure which come from crisis driven situations
Identify the critical issues in negotiation that are affected when crisis arises
Understand how to build personal strategies for coping in times of crisis
Design proposals which will persuade the other party to reach agreements
Apply techniques to bring about workable solutions through negotiated agreements

Training Methodology

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes professional learning techniques combined with presentations, interactive practical exercises, group activities and case studies will help delegates to build a formal framework around their current knowledge and skills.

Delegates will be encouraged to develop both their thinking, negotiation and persuasion skills, applying these to the crisis negotiations and maintenance of negotiated alliances to increase the value for money provided to their employer.

Who Should Attend?

A wide range of professionals will benefit from attending this course due to the nature of negotiating in a business world which is experiencing disruptive influences on a global scale.

This training course is suitable to a wide range of professionals but will greatly benefit:

Managing Directors, Departmental Heads, Senior and Mid Managers
Delegates wishing to develop negotiation skills especially under pressure from crises
Delegates who regularly work with external suppliers or customers
Departmental Heads working on interdepartmental alliances to achieve results
Personnel involved in critical negotiations affected by crisis pressures

Course Outline

Day 1: Crisis What Crisis? Causes of Pressure on the Negotiation Process

Where does crisis pressure come from?
Understanding the negotiation framework
How Interests rights and power may be affected in a crisis
Personal capacity for handling crisis pressure
Using paradigm shift to facilitate negotiation during crisis

Day 2: Understanding Strategic Approaches to Negotiation During Crisis

Distributive and integrative negotiation strategies
Planning for best alternatives and zone of agreement
The quest for win-win when negotiating under pressure
Prioritisation of issues and assessment of value in the bargaining mix
How negotiators’ power may be affected during crisis

Day 3: The Psychological Factors in Crisis Negotiation

The psychology of negotiation understanding negotiation driving forces
The power of persuasive proposals to secure commitment
Adapting your wants and needs in times of crisis
Using emotional intelligence to drive a crisis negotiation
Body language and non-verbal communication in negotiation

Day 4: The Effect of Crisis on Risk, Ethics and Commitment

If the message is believable, is it truthful?
Examining the power of deception
Risk aversion in negotiation when faced with a crisis
Contextual pressure on unethical behaviour
Gaining commitment during crisis

Day 5: Multi-party Negotiation, Coalition and Reaching Agreement

Formation and development of coalitions
Leverage in crisis negotiations
Preparing your negotiating team for negotiation during crisis
Moving towards agreement: timing pace and control
Crisis negotiation summary, questions and answer session

Certificate

COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

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Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Related Categories

Leadership & Management

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Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

The training course fee can be settled by either:

Bank transfer
Credit Card

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

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