Crisis Negotiation

We regret to inform you that there are currently no scheduled sessions for this course, so please let us know your preferred date and location and we will contact you soon.

Course Introduction

As businesses emerge from a period of turmoil caused by conflict and pandemic throughout the world, we, as business leaders, need to negotiate confidently. Sometimes we are faced with undo pressure to achieve results at speed. Often, we are faced with risk due to the fact that all the information is not reliable or forthcoming in the way that we previously expected. Uncertainty and crisis often have a paralysing effect on our ability to think clearly and make decisions. This Crisis Negotiation training course will assist attendees to act decisively with clarity and pace, in order to approach negotiations with confidence and skill.

This training course will feature:

  • Understanding the pressures crisis will put up on the negotiation
  • Determining how teams need to function under pressure
  • Building persuasive proposals for better negotiated outcomes
  • Understanding how a crisis may affect ethics and behaviours in negotiation
  • Examining the role of emotional intelligence during negotiated settlements

Objectives

By the end of this training course participants will be able to:

  • Determine sources of pressure which come from crisis driven situations
  • Identify the critical issues in negotiation that are affected when crisis arises
  • Understand how to build personal strategies for coping in times of crisis
  • Design proposals which will persuade the other party to reach agreements
  • Apply techniques to bring about workable solutions through negotiated agreements

Training Methodology

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes professional learning techniques combined with presentations, interactive practical exercises, group activities and case studies will help delegates to build a formal framework around their current knowledge and skills.

Delegates will be encouraged to develop both their thinking, negotiation and persuasion skills, applying these to the crisis negotiations and maintenance of negotiated alliances to increase the value for money provided to their employer.

Who Should Attend?

A wide range of professionals will benefit from attending this course due to the nature of negotiating in a business world which is experiencing disruptive influences on a global scale.

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Managing Directors, Departmental Heads, Senior and Mid Managers
  • Delegates wishing to develop negotiation skills especially under pressure from crises
  • Delegates who regularly work with external suppliers or customers
  • Departmental Heads working on interdepartmental alliances to achieve results
  • Personnel involved in critical negotiations affected by crisis pressures

Course Outline

Day 1: Crisis What Crisis? Causes of Pressure on the Negotiation Process

  • Where does crisis pressure come from?
  • Understanding the negotiation framework
  • How Interests rights and power may be affected in a crisis
  • Personal capacity for handling crisis pressure
  • Using paradigm shift to facilitate negotiation during crisis

Day 2: Understanding Strategic Approaches to Negotiation During Crisis

  • Distributive and integrative negotiation strategies
  • Planning for best alternatives and zone of agreement
  • The quest for win-win when negotiating under pressure
  • Prioritisation of issues and assessment of value in the bargaining mix
  • How negotiators’ power may be affected during crisis

Day 3: The Psychological Factors in Crisis Negotiation

  • The psychology of negotiation understanding negotiation driving forces
  • The power of persuasive proposals to secure commitment
  • Adapting your wants and needs in times of crisis
  • Using emotional intelligence to drive a crisis negotiation
  • Body language and non-verbal communication in negotiation

Day 4: The Effect of Crisis on Risk, Ethics and Commitment

  • If the message is believable, is it truthful?
  • Examining the power of deception
  • Risk aversion in negotiation when faced with a crisis
  • Contextual pressure on unethical behaviour
  • Gaining commitment during crisis

Day 5: Multi-party Negotiation, Coalition and Reaching Agreement

  • Formation and development of coalitions
  • Leverage in crisis negotiations
  • Preparing your negotiating team for negotiation during crisis
  • Moving towards agreement: timing pace and control
  • Crisis negotiation summary, questions and answer session

Certificate

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

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Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Related Categories

Leadership & Management

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

Yes, and we'd love to make that happen. COPEX  specialises in fully customised in-house training, adapting course content to align with your organisation's unique goals, culture, and industry demands. Get in touch with us directly and we'll craft the right solution for your team.

Yes, the choice is yours. The Crisis Negotiation Training Course  runs in a traditional classroom setting across various international locations, and it's also available as a live online programme for those who prefer to learn from wherever they are. Pick the format that fits your lifestyle and schedule best.

Not at all. The Crisis Negotiation Training Course doors are open to everyone, regardless of your background or how many years you've been in the industry. That said, having some familiarity with the subject area can help you get even more out of the experience.

Our team is available around the clock — 24 hours a day, 7 days a week — ready to answer any question you have. Whether you need help choosing the right course, completing your registration, or sorting out logistics, we're here for you.

Expect an engaging, hands-on journey — not a room full of slides and passive listening. COPEX’s delivery blends presentations with group discussions, real-world case studies, practical exercises, and collaborative workshops. The goal is simple: everything you learn, you can use immediately back at work.

You'll be in good hands. COPEX hosts its courses in premium 4-star and 5-star hotels, with professional, fully equipped training spaces designed for focus and comfort. Throughout each day, you'll enjoy refreshment breaks with coffee and snacks, plus a complimentary lunch following every session.

This Crisis Negotiation Training Course welcomes professionals from all walks of corporate life — whether you're a seasoned manager, an emerging team leader, a subject-matter specialist, or simply someone driven to grow in their field. If you're serious about advancing your career and deepening your expertise, this course was built with you in mind.

Absolutely. Every participant who successfully completes the Crisis Negotiation Training Course earns an COPEX Certificate of Completion — a recognised mark of professional achievement. Depending on the specific course, it may also qualify for Training credits, which will be clearly noted in the course details.

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