A Highly Interactive Training Course On

Crisis Negotiation

Building Workable Solutions in Turbulent Times

Course Introduction

As businesses emerge from a period of turmoil caused by conflict and pandemic throughout the world, we, as business leaders, need to negotiate confidently. Sometimes we are faced with undo pressure to achieve results at speed. Often, we are faced with risk due to the fact that all the information is not reliable or forthcoming in the way that we previously expected. Uncertainty and crisis often have a paralysing effect on our ability to think clearly and make decisions. This Crisis Negotiation training course will assist attendees to act decisively with clarity and pace, in order to approach negotiations with confidence and skill.

This training course will feature:

  • Understanding the pressures crisis will put up on the negotiation
  • Determining how teams need to function under pressure
  • Building persuasive proposals for better negotiated outcomes
  • Understanding how a crisis may affect ethics and behaviours in negotiation
  • Examining the role of emotional intelligence during negotiated settlements

Training Objectives

By the end of this training course participants will be able to:

  • Determine sources of pressure which come from crisis driven situations
  • Identify the critical issues in negotiation that are affected when crisis arises
  • Understand how to build personal strategies for coping in times of crisis
  • Design proposals which will persuade the other party to reach agreements
  • Apply techniques to bring about workable solutions through negotiated agreements

Training Methodology

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes professional learning techniques combined with presentations, interactive practical exercises, group activities and case studies will help delegates to build a formal framework around their current knowledge and skills. 

Delegates will be encouraged to develop both their thinking, negotiation and persuasion skills, applying these to the crisis negotiations and maintenance of negotiated alliances to increase the value for money provided to their employer.

Who should Attend?

A wide range of professionals will benefit from attending this course due to the nature of negotiating in a business world which is experiencing disruptive influences on a global scale.

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Managing Directors, Departmental Heads, Senior and Mid Managers
  • Delegates wishing to develop negotiation skills especially under pressure from crises
  • Delegates who regularly work with external suppliers or customers
  • Departmental Heads working on interdepartmental alliances to achieve results
  • Personnel involved in critical negotiations affected by crisis pressures

Course Outline

Day One: Crisis What Crisis? Causes of Pressure on the Negotiation Process
  • Where does crisis pressure come from?
  • Understanding the negotiation framework
  • How Interests rights and power may be affected in a crisis
  • Personal capacity for handling crisis pressure
  • Using paradigm shift to facilitate negotiation during crisis
Day Two: Understanding Strategic Approaches to Negotiation During Crisis
  • Distributive and integrative negotiation strategies
  • Planning for best alternatives and zone of agreement
  • The quest for win-win when negotiating under pressure
  • Prioritisation of issues and assessment of value in the bargaining mix
  • How negotiators’ power may be affected during crisis
Day Three: The Psychological Factors in Crisis Negotiation
  • The psychology of negotiation understanding negotiation driving forces
  • The power of persuasive proposals to secure commitment
  • Adapting your wants and needs in times of crisis
  • Using emotional intelligence to drive a crisis negotiation
  • Body language and non-verbal communication in negotiation
Day Four: The Effect of Crisis on Risk, Ethics and Commitment
  • If the message is believable, is it truthful?
  • Examining the power of deception
  • Risk aversion in negotiation when faced with a crisis
  • Contextual pressure on unethical behaviour
  • Gaining commitment during crisis
Day Five: Multi-party Negotiation, Coalition and Reaching Agreement
  • Formation and development of coalitions
  • Leverage in crisis negotiations
  • Preparing your negotiating team for negotiation during crisis
  • Moving towards agreement: timing pace and control
  • Crisis negotiation summary, questions and answer session

Certificates

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

What is COPEX?

COPEX stands for “Competency Enhancement Programs” These courses are designed to develop and enhance the skills and knowledge of professionals across various sectors.

What are the benefits of attending COPEX training courses?

Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
Career Advancement: Improve your career prospects and increase your earning potential.
Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.

What makes COPEX training courses unique?

Experienced Instructors: Courses are delivered by highly qualified and experienced instructors with industry expertise.
Interactive Learning: Engaging and interactive learning methods, including workshops, simulations, case studies, and group discussions.
Practical Application: Focus on practical skills and real-world applications, enabling you to apply your learning immediately.
Flexible Learning Options: A variety of course formats available, including classroom training, online courses, and blended learning.
Certification & Recognition: Upon successful completion, you may receive industry-recognized certifications.

What is the cost of COPEX training courses?

The cost of COPEX training courses varies depending on the course duration, content, and delivery method.

How can I register?

There are several ways to register in our public training courses:
Online – Browse the Training Plan, select the course of choice, click on the button
“Register Now” inside the course outline page.
E-mail – Send the details (name, company name, email address and training course of
choice) of your nomination to [email protected]
Telephone – +971 4 368 6886 or +971 50 106 2750

When will I receive the confirmation for my registration/s?

Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.

What is included in the training fee?

Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.

What are the available payment methods?

The training course fee can be settled by either:

  • Bank transfer
  • Credit Card

How many hours per day, and what are the timings of your training courses?

Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.

Where do you usually hold your training courses?

Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.

Do you provide hotel booking assistance to your delegates?

Once officially registered, we can assist by providing the corporate rates provided by the hotel where the training course will be conducted. Early confirmation will enable us to secure the room at reduced rates

In case of failure to attend, what is your cancellation policy?

Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

What will I receive after the training course?

Delegates who will attend and successfully complete the training course will earn a COPEX Certificate of Completion. This certification is designed to validate the successful knowledge transfer, and that the desired learning objectives and outcomes to further advance your professional competency are achieved.

We can customize this
training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.
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