Avoiding Disputes when Negotiating Security Management, Planning & Projects

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Course Outline

Day 1: Roles, Responsibilities and Key Issues of Security Management

  • Strategic and Operation Management
  • Effective Security Management Styles
  • Necessary understanding to identify, address and manage risk
  • Crime Management and Prevention
  • Manpower Management – 12 key principles
  • Achieving organisational goals, targets and objectives

Day 2: The Importance of Security Planning

  • Essential legislation, legal obligations, using minimum force
  • Creating an organisational culture of Security
  • Customer relations - Reputation of the Security Function
  • Planning and Managing Security Projects
  • Key Principles of Emergency Response Teams, the role of Security
  • On-Scene Incident Management

Day 3: Security Surveying - Threats to Assets

  • Understanding Loss
  • Key Point Identification
  • Security, Risk and Vulnerability Analysis
  • When and how to conduct an effective Security Survey
  • Intellectual Property, Data Protection and Cyber Security
  • Security Survey Report, making Effective Recommendations

Day 4: Principals of Asset Protection – Physical Security

  • Perimeter Security design principles
  • Buildings Security design principles and Access Control
  • Communication Strategies and Security Control Centres
  • Managing Investigations & Interviewing techniques
  • Special Risks – Key issues of Terrorism
  • Key Elements of Evacuation Planning

Day 5: Security Operations Management

  • Managing Guarding Operations
  • Crisis Management Plans, Procedures and Implementation
  • Business Continuity Plans
  • Mutual Aid – who else can or should be involved?
  • Dealing with Social Media
  • Personnel Security and protection of at risk individuals

Day 6: Fundamentals of Negotiation

  • Negotiation defined
  • Disputes and the need for resolution
  • Place of negotiation in the contractual resolution process
  • Commercial impact of the breakdown of negotiations
  • Best Alternative To a Negotiated Agreement (BATNA)
  • The four phase process of negotiation

Day 7: The Negotiator’s Toolbox

  • Preparation
  • Information needs
  • Drafting your proposal which will open the discussion
  • The negotiation discussion phase
  • Bargain and Close
  • Negotiating position setting

Day 8: Negotiating Styles, Tactics and Ploys

  • Cultural & international issues
  • Red, Purple & Blue negotiators
  • Non-verbal communication and the interpretation of body language
  • Make time your friend
  • Silence and ploys as tactics and how to respond effectively

Day 9: Personal Fitness and Dealing with Difficult Negotiations

  • Interests, positions and escalation
  • Stakeholder power behind the interests in negotiation
  • Negotiator as a Mediator
  • Team negotiations
  • Proposals and persuasion

Day 10: Putting it all into Practice

  • Negotiation case study
  • Team allocation and simulation exercise
  • Analysis of performance
  • The Do’s and Don’ts of Negotiating
  • Improving what we do - action planning

Certificate

  • Copex Certificate of Attendance will be provided to delegates who attend and complete the course

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