Why Choose this Training Course?
In today's demanding workplaces, developing and sustaining strong workplace relationships and handling situations assertively and transparently are crucial for minimizing stress and maximizing performance. Professional women focus on honing their emotional intelligence, empathy, and non-verbal communication skills. The key to their success lies in applying these skills effectively in various challenging scenarios. This transformative 5-day COPEX training program is designed to empower participants to build on their current skill set, improve collaboration with others, and adeptly manage situations that others may find daunting.
What are the Goals?
By attending this COPEX training course, delegates will be able to:
- Explain the psychological framework of good working relationships
- Understand the way personalities react differently to situations
- Analyse the origins of inappropriate behaviour and poor performance
- Vary their social style in a range of situations
- Apply their communication skills to facilitate teamwork and cooperation
Who is this Training Course for?
This COPEX training course is suitable to a wide range of women professionals but will greatly benefit:
- Senior managers, especially those who are newly promoted
- Line managers and supervisors
- HR generalists & Business Partners
- HR specialists
- Personal Assistants
Course Outline
Day One: Communication and Interpersonal Skills
- Understanding the importance of ‘people’ skills and how they affect the job
- Determining interpersonal strengths and weaknesses
- Evaluating common behaviour styles
- Defining what makes people ‘difficult’
- Emotional intelligence and empathy
- Nonverbal communication
Day Two: Selection & Promotion Interviewing
- The purpose of the interview
- Understanding the requirements of the role
- Behavioural and competence-based questions
- Questioning and listening skills
- Probing and contrary evidence
- Practical Session
Day Three: Using Workplace Mediation
- What is mediation?
- Who can mediate and what can be mediated?
- Stages in mediation
- How to handle an impasse
- Coming to agreement
- Practical Session
Day Four: Developing Negation and Persuasion Skills
- The process of negotiating
- Negotiating is not compromising or compelling
- Range of possible outcomes
- The successful negotiator
- Mistakes to avoid
- Practical session
Day Five: Conducting Investigations
- Which situations require and independent investigator?
- The responsibilities of the employer
- The rights of the employee
- The stages of an investigation
- The role of suspension and dismissal
- Practical session
The Certificate
- COPEX e-Certificate of Attendance will be provided to delegates who attend and complete the online course
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