In an increasingly demanding workplace, the ability to build and maintain workplace relationships and confront situations assertively and openly is essential to ensure minimum stress and maximum performance. Professional women work to refine their skills of emotional intelligence, empathy and non-verbal communication. The secret of successful women is their ability to use these skills in a range of challenging situations. This comprehensive and innovative 5-day COPEX training course will help delegates to build on their existing skill base and enhance the way they work with others and deal effectively and efficiently with circumstances that others might find too overwhelming.
What are the Goals?
By attending this COPEX training course, delegates will be able to:
Explain the psychological framework of good working relationships
Understand the way personalities react differently to situations
Analyse the origins of inappropriate behaviour and poor performance
Vary their social style in a range of situations
Apply their communication skills to facilitate teamwork and cooperation
Who is this Training Course for?
This COPEX training course is suitable to a wide range of women professionals but will greatly benefit:
Senior managers, especially those who are newly promoted
Line managers and supervisors
HR generalists & Business Partners
Day One: Communication and Interpersonal Skills
Understanding the importance of ‘people’ skills and how they affect the job
Determining interpersonal strengths and weaknesses
Evaluating common behaviour styles
Defining what makes people ‘difficult’
Emotional intelligence and empathy
Day Two: Selection & Promotion Interviewing
The purpose of the interview
Understanding the requirements of the role
Behavioural and competence-based questions
Questioning and listening skills
Probing and contrary evidence
Day Three: Using Workplace Mediation
What is mediation?
Who can mediate and what can be mediated?
Stages in mediation
How to handle an impasse
Coming to agreement
Day Four: Developing Negation and Persuasion Skills
The process of negotiating
Negotiating is not compromising or compelling
Range of possible outcomes
The successful negotiator
Mistakes to avoid
Day Five: Conducting Investigations
Which situations require and independent investigator?
The responsibilities of the employer
The rights of the employee
The stages of an investigation
The role of suspension and dismissal
COPEX e-Certificate of Attendance will be provided to delegates who attend and complete the online course
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