Why Choose this Training Course?

In an increasingly demanding workplace, the ability to build and maintain workplace relationships and confront situations assertively and openly is essential to ensure minimum stress and maximum performance. Professional women work to refine their skills of emotional intelligence, empathy and non-verbal communication. The secret of successful women is their ability to use these skills in a range of challenging situations. This comprehensive and innovative 5-day COPEX training course will help delegates to build on their existing skill base and enhance the way they work with   others and deal effectively and efficiently with circumstances that others might find too overwhelming.

What are the Goals?

By attending this COPEX training course, delegates will be able to:

  • Explain the psychological framework of good working relationships
  • Understand the way personalities react differently to situations
  • Analyse the origins of inappropriate behaviour and poor performance
  • Vary their social style in a range of situations
  • Apply their communication skills to facilitate teamwork and cooperation
Who is this Training Course for?

This COPEX training course is suitable to a wide range of women professionals but will greatly benefit:

  • Senior managers, especially those who are newly promoted
  • Line managers and supervisors
  • HR generalists & Business Partners
  • HR specialists
  • Personal Assistants
Course Outline
Day One: Communication and Interpersonal Skills
  • Understanding the importance of ‘people’ skills and how they affect the job
  • Determining interpersonal strengths and weaknesses
  • Evaluating common behaviour styles
  • Defining what makes people ‘difficult’
  • Emotional intelligence and empathy
  • Nonverbal communication
Day Two: Selection & Promotion Interviewing
  • The purpose of the interview
  • Understanding the requirements of the role
  • Behavioural and competence-based questions
  • Questioning and listening skills
  • Probing and contrary evidence
  • Practical Session
Day Three: Using Workplace Mediation
  • What is mediation?
  • Who can mediate and what can be mediated?
  • Stages in mediation
  • How to handle an impasse
  • Coming to agreement
  • Practical Session
Day Four: Developing Negation and Persuasion Skills
  • The process of negotiating
  • Negotiating is not compromising or compelling
  • Range of possible outcomes
  • The successful negotiator
  • Mistakes to avoid
  • Practical session
Day Five: Conducting Investigations
  • Which situations require and independent investigator?
  • The responsibilities of the employer
  • The rights of the employee
  • The stages of an investigation
  • The role of suspension and dismissal
  • Practical session
The Certificate
  • COPEX e-Certificate of Attendance will be provided to delegates who attend and complete the online course
Advanced Communication Skills for the Professional Woman
  • Duration:5 days
  • Format:Online
  • Language: English
  • Certificate:Yes
12-16 Aug 2024
Fee: $3,950
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04-08 Nov 2024
Fee: $3,950
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24-28 Feb 2025
Fee: $3,950
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