Who is this Training Course for?
This COPEX training course is suitable to a wide range of women professionals but will greatly benefit:
- Senior managers, especially those who are newly promoted
- Line managers and supervisors
- HR generalists & Business Partners
- HR specialists
- Personal Assistants
- Understanding the importance of ‘people’ skills and how they affect the job
- Determining interpersonal strengths and weaknesses
- Evaluating common behaviour styles
- Defining what makes people ‘difficult’
- Emotional intelligence and empathy
- Nonverbal communication
- The purpose of the interview
- Understanding the requirements of the role
- Behavioural and competence-based questions
- Questioning and listening skills
- Probing and contrary evidence
- Practical Session
- What is mediation?
- Who can mediate and what can be mediated?
- Stages in mediation
- How to handle an impasse
- Coming to agreement
- Practical Session
- The process of negotiating
- Negotiating is not compromising or compelling
- Range of possible outcomes
- The successful negotiator
- Mistakes to avoid
- Practical session
- Which situations require and independent investigator?
- The responsibilities of the employer
- The rights of the employee
- The stages of an investigation
- The role of suspension and dismissal
- Practical session
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
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