Who is this Training Course for?

This COPEX training course is suitable to a wide range of women professionals but will greatly benefit:

  • Senior managers, especially those who are newly promoted
  • Line managers and supervisors 
  • HR generalists & Business Partners
  • HR specialists
  • Personal Assistants

  • Understanding the importance of ‘people’ skills and how they affect the job
  • Determining interpersonal strengths and weaknesses
  • Evaluating common behaviour styles
  • Defining what makes people ‘difficult’
  • Emotional intelligence and empathy
  • Nonverbal communication

  • The purpose of the interview
  • Understanding the requirements of the role
  • Behavioural and competence-based questions
  • Questioning and listening skills
  • Probing and contrary evidence
  • Practical Session

  • What is mediation?
  • Who can mediate and what can be mediated?
  • Stages in mediation
  • How to handle an impasse
  • Coming to agreement
  • Practical Session

  • The process of negotiating
  • Negotiating is not compromising or compelling
  • Range of possible outcomes
  • The successful negotiator
  • Mistakes to avoid
  • Practical session

  • Which situations require and independent investigator?
  • The responsibilities of the employer
  • The rights of the employee
  • The stages of an investigation
  • The role of suspension and dismissal
  • Practical session
  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
Advanced Communication Skills for the Professional Woman
  • Duration:5 days
  • Format:Classroom
  • Language: English
  • Certificate:Yes
06-10 Nov 2023
Fee: $5,950
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26 Feb-01 Mar 2024
Fee: $5,950
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12-16 Aug 2024
Fee: $5,950
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04-08 Nov 2024
Fee: $5,950
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