A Highly Interactive Training Course On
Advanced Communication Skills for the Professional Woman
Applying Interpersonal Skills to Challenging Situations
Course Introduction
In today’s demanding professional environment, women are expected to communicate with clarity, confidence, and emotional awareness. This communication training course strengthens these essential abilities by helping participants refine their emotional intelligence, sharpen their interpersonal awareness, and enhance their use of non-verbal cues. As workplace challenges evolve, the ability to maintain supportive relationships and engage in open, assertive dialogue becomes vital for long-term success.
This comprehensive 5-day COPEX Communication Skills for the Professional Woman Course builds on the existing strengths of professional women and deepens their capacity to respond effectively in situations that may feel difficult or overwhelming. Through practical insights and guided learning, participants learn how successful women use empathy, assertiveness, and resilience to navigate diverse workplace scenarios with confidence and composure.
Key Highlights:
- Strengthen emotional intelligence for improved workplace interactions
- Enhance non-verbal and verbal communication techniques
- Build confidence in assertive and open conversation
- Develop practical strategies to overcome challenging situations
- Elevate performance by deepening relational and interpersonal skills
Training Objectives
By attending this COPEX Communication Skills for the Professional Woman Course, delegates will gain the ability to:
- Explain the psychological principles that support positive and productive workplace relationships
- Understand how different personality types react under pressure and adapt communication accordingly
- Analyse the root causes behind ineffective behaviour, conflict, and performance issues
- Adjust and apply their social style effectively across a variety of work situations
- Use enhanced communication skills to improve teamwork, cooperation, and overall professional performance
Training Methodology
This communication training is delivered through an interactive, learner-focused approach that blends expert instruction with hands-on experience. Participants engage in discussions, scenario-based activities, and guided self-assessments that allow them to apply newly learned techniques immediately in practical contexts. This ensures that each delegate not only understands the concepts, but also gains the confidence to implement them in real workplace situations.
Throughout the course, various learning tools—such as case studies, role-plays, small-group challenges, and reflective exercises—are used to create an engaging and supportive environment. These dynamic methods allow participants to explore different communication styles, refine emotional awareness, and strengthen their ability to navigate difficult conversations with clarity and professionalism.
Who should Attend?
This COPEX communication training course is designed for women professionals who wish to strengthen their interpersonal, relational, and leadership communication skills. It is ideal for those seeking to enhance their confidence, refine their workplace influence, and develop the ability to manage conversations in a variety of organisational settings.
This course will benefit:
- Senior managers, especially those transitioning into new promotional roles
- Line managers and supervisors seeking stronger communication foundations
- HR generalists and HR Business Partners
- HR specialists responsible for people-related functions
- Personal Assistants who support senior leadership communication
Course Outline
- Understanding the importance of ‘people’ skills and how they affect the job
- Determining interpersonal strengths and weaknesses
- Evaluating common behaviour styles
- Defining what makes people ‘difficult’
- Emotional intelligence and empathy
- Nonverbal communication
- The purpose of the interview
- Understanding the requirements of the role
- Behavioural and competence-based questions
- Questioning and listening skills
- Probing and contrary evidence
- Practical Session
- What is mediation?
- Who can mediate and what can be mediated?
- Stages in mediation
- How to handle an impasse
- Coming to agreement
- Practical Session
- The process of negotiating
- Negotiating is not compromising or compelling
- Range of possible outcomes
- The successful negotiator
- Mistakes to avoid
- Practical session
- Which situations require and independent investigator?
- The responsibilities of the employer
- The rights of the employee
- The stages of an investigation
- The role of suspension and dismissal
- Practical session
Providers and Associations
Certificates
- COPEX Certificate of Attendance will be provided to delegates who attend and complete the course
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COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.
Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.
Frequently Asked Questions
This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.
Enhanced Skills: Develop in-demand skills and knowledge in your chosen field.
Career Advancement: Improve your career prospects and increase your earning potential.
Increased Confidence: Gain confidence in your abilities and enhance your professional presence.
Networking Opportunities: Connect with other professionals and industry experts.
Improved Job Performance: Enhance your productivity, efficiency, and job satisfaction.
Personal Growth: Develop valuable personal and professional skills that can benefit you in all areas of life.
Upon successful registration, processing window will take not more than 24 hours from the time of registration. An email including the registration confirmation, invoice and joining instructions will be sent to the provided email address.
Published training course fees are inclusive of the training venue, training manual, writing materials, lunch and coffee breaks with refreshments over the entire duration of the training course.
The training course fee can be settled by either:
- Bank transfer
- Credit Card
Our training courses will run for 5 hours per day. The standard daily timing is from 8:30 am – 3:30 pm including the coffee/tea breaks and lunch.
Our training courses courses are being held at five-star hotels in prime and iconic destinations across the globe. Cities such as Amsterdam, Barcelona, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Houston, New York, Paris, Vienna, Zurich, etc.
Our cancellation policy varies depending on the circumstances presented. Generally, cancellations must be initiated in formal writing at least 14 days prior to the commencement date of the training course. Further, the option to shift an existing registration to another training course on a later date is possible. Otherwise, a full refund will be initiated.

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